{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,26]],"date-time":"2025-11-26T16:44:09Z","timestamp":1764175449199},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643684000","type":"print"},{"value":"9781643684017","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T00:00:00Z","timestamp":1687996800000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,29]]},"abstract":"<jats:p>Chatbots are computer programs which integrate Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies to simulate human conversation. The use of chatbots has significantly been increased during the COVID-19 pandemic to support healthcare procedures and systems. The purpose of this study is to present the design, implementation, and initial evaluation of a web-based conversational chatbot aiming at the immediate and reliable information regarding the COVID-19 disease. The implementation of the chatbot was built on IBM\u2019s Watson Assistant. The chatbot \u201cIris\u201d that was created is highly developed with the ability to support dialogue, since it has a satisfactory understanding of the relevant subject matter. The system was pilot evaluated using the University of Ulster\u2019s Chatbot Usability Questionnaire (CUQ). The results confirmed its usability and that Chatbot \u201cIris\u201d is a pleasant experience for users. Finally, the related study\u2019s limitations and future steps are discussed.<\/jats:p>","DOI":"10.3233\/shti230538","type":"book-chapter","created":{"date-parts":[[2023,6,30]],"date-time":"2023-06-30T07:54:08Z","timestamp":1688111648000},"source":"Crossref","is-referenced-by-count":5,"title":["A Conversational Web-Based Chatbot to Disseminate COVID-19 Advisory Information"],"prefix":"10.3233","author":[{"given":"Fratzeska","family":"Moutsana Tapolin","sequence":"first","affiliation":[{"name":"Health Informatics Laboratory, Faculty of Nursing, School of Health Sciences, National and Kapodistrian University of Athens, Athens, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Joseph","family":"Liaskos","sequence":"additional","affiliation":[{"name":"Health Informatics Laboratory, Faculty of Nursing, School of Health Sciences, National and Kapodistrian University of Athens, Athens, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Emmanouil","family":"Zoulias","sequence":"additional","affiliation":[{"name":"Health Informatics Laboratory, Faculty of Nursing, School of Health Sciences, National and Kapodistrian University of Athens, Athens, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"John","family":"Mantas","sequence":"additional","affiliation":[{"name":"Health Informatics Laboratory, Faculty of Nursing, School of Health Sciences, National and Kapodistrian University of Athens, Athens, Greece"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","Healthcare Transformation with Informatics and Artificial Intelligence"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI230538","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,30]],"date-time":"2023-06-30T07:54:09Z","timestamp":1688111649000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI230538"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,29]]},"ISBN":["9781643684000","9781643684017"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti230538","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,6,29]]}}}