{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,21]],"date-time":"2026-02-21T08:11:56Z","timestamp":1771661516060,"version":"3.50.1"},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643684505","type":"print"},{"value":"9781643684512","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,10,20]],"date-time":"2023-10-20T00:00:00Z","timestamp":1697760000000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,10,20]]},"abstract":"<jats:p>Implementation and adoption of video consultations (VCs) in healthcare are not straightforward. Experiences of initiating a VC could increase our understanding of adoption by patients. This study aims to report patients\u2019 experiences of installing and booking a VC in primary care. Most people found it easy to find and install the VC application. Those with a higher self-reported ability and habit of using digital services and the internet found it easier than those reporting lower ability and habit. About half of our respondents had booked their recent VC themselves, most of whom had done so through a telephone call or the application \u201cAlltid \u00d6ppet\u201d. The booking process was perceived to be easy by most but more difficult compared to installation. The easy installation process might have led to higher adoption by older people. Nevertheless, during implementation more support should be provided to people with lower digital service and internet use abilities and habits as they might find VC set-up more difficult. More attention should be given to the booking process as it may be a barrier potentially influencing adoption.<\/jats:p>","DOI":"10.3233\/shti230779","type":"book-chapter","created":{"date-parts":[[2023,10,23]],"date-time":"2023-10-23T08:17:09Z","timestamp":1698049029000},"source":"Crossref","is-referenced-by-count":1,"title":["Patients\u2019 Experiences of Initiating Video Consultations"],"prefix":"10.3233","author":[{"given":"Irene","family":"Muli","sequence":"first","affiliation":[{"name":"Participatory eHealth and Health Data Research Group, Department of Women\u2019s and Children\u2019s Health, Uppsala University, Sweden"}]},{"given":"Nadia","family":"Davoody","sequence":"additional","affiliation":[{"name":"Health Informatics Centre, Department of Learning, Informatics, Management and Ethics, Karolinska Institutet, Sweden"}]},{"given":"Marina","family":"Taloyan","sequence":"additional","affiliation":[{"name":"Academic Primary Healthcare Centre, Region Stockholm"},{"name":"Department of Neurobiology, Care Sciences and Society, Karolinska Institutet, Sweden"}]},{"given":"Helena","family":"Hvitfeldt","sequence":"additional","affiliation":[{"name":"Participatory eHealth and Health Data Research Group, Department of Women\u2019s and Children\u2019s Health, Uppsala University, Sweden"}]},{"given":"Lovisa","family":"J\u00e4derlund Hagstedt","sequence":"additional","affiliation":[{"name":"Health Informatics Centre, Department of Learning, Informatics, Management and Ethics, Karolinska Institutet, Sweden"}]},{"given":"Maria","family":"H\u00e4gglund","sequence":"additional","affiliation":[{"name":"Participatory eHealth and Health Data Research Group, Department of Women\u2019s and Children\u2019s Health, Uppsala University, Sweden"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","Telehealth Ecosystems in Practice"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI230779","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,23]],"date-time":"2023-10-23T08:17:10Z","timestamp":1698049030000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI230779"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,10,20]]},"ISBN":["9781643684505","9781643684512"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti230779","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,10,20]]}}}