{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,17]],"date-time":"2025-05-17T04:04:29Z","timestamp":1747454669144,"version":"3.40.5"},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643685960","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,5,15]],"date-time":"2025-05-15T00:00:00Z","timestamp":1747267200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,5,15]]},"abstract":"<jats:p>This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&amp;A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.<\/jats:p>","DOI":"10.3233\/shti250434","type":"book-chapter","created":{"date-parts":[[2025,5,16]],"date-time":"2025-05-16T08:56:47Z","timestamp":1747385807000},"source":"Crossref","is-referenced-by-count":0,"title":["Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region"],"prefix":"10.3233","author":[{"ORCID":"https:\/\/orcid.org\/0009-0001-5550-317X","authenticated-orcid":false,"given":"Riccardo","family":"Lunardi","sequence":"first","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9191-3280","authenticated-orcid":false,"given":"Kevin","family":"Roitero","sequence":"additional","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7337-7592","authenticated-orcid":false,"given":"Michael","family":"Soprano","sequence":"additional","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5808-6132","authenticated-orcid":false,"given":"Paolo","family":"Coppola","sequence":"additional","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0144-3802","authenticated-orcid":false,"given":"Vincenzo","family":"Della Mea","sequence":"additional","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2852-168X","authenticated-orcid":false,"given":"Stefano","family":"Mizzaro","sequence":"additional","affiliation":[{"name":"University of Udine"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","Intelligent Health Systems \u2013 From Technology to Data and Knowledge"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI250434","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,16]],"date-time":"2025-05-16T08:56:47Z","timestamp":1747385807000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI250434"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,5,15]]},"ISBN":["9781643685960"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti250434","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,5,15]]}}}