{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T10:40:35Z","timestamp":1777891235421,"version":"3.51.4"},"reference-count":64,"publisher":"SAGE Publications","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["WOR"],"published-print":{"date-parts":[[2023,9,11]]},"abstract":"<jats:p>BACKGROUND: Office workers are at high risk of developing musculoskeletal symptoms (MSS) due to improper workstations. Open-plan bank office employees must communicate with bank clerks properly and perform financial activity precisely, but noise is a factor that disrupts their communication. Therefore, MSS and annoying noise are two of the main problems in open-plan offices. OBJECTIVE: This study evaluated the effects of a multi-component intervention involving individual (employee ergonomics training) and physical (improvements in workstation design and work environment) ergonomic factors on musculoskeletal outcomes and speech communication in open-plan environments. METHODS: A preliminary survey was carried out to investigate the overall ergonomics problems, the tasks and time analysis, workstations setup, the prevalence of MSS (Nordic Musculoskeletal Questionnaire), physical discomfort (Visual Analogue Scale [VAS]), and posture (assessed by Rapid Upper Limb Assessment [RULA] method), environmental status (measurement of noise), and speech intelligibility (assessed by Speech Interference Level [SIL] method based on ISO 9921). The multi-component interventions were performed afterward based on the data collected. A baseline assessment and a 9-month follow-up assessment were conducted. RESULTS: The results showed a significant decrease in the prevalence of musculoskeletal complaints (shoulders, elbows, and low back), physical discomfort, and awkward working postures after the intervention. A considerable improvement was also found in speech intelligibility post-intervention. The post-intervention questionnaire survey also indicated that employees generally favored the redesigned workstations. CONCLUSION: The results support the effectiveness of implementing multi-component interventions in open-plan bank offices to improve musculoskeletal complaints and speech communication.<\/jats:p>","DOI":"10.3233\/wor-220427","type":"journal-article","created":{"date-parts":[[2023,2,28]],"date-time":"2023-02-28T11:28:47Z","timestamp":1677583727000},"page":"275-288","source":"Crossref","is-referenced-by-count":3,"title":["Investigation of the multi-component ergonomics intervention effects on improving musculoskeletal outcomes and speech communication: A case study in open-plan offices"],"prefix":"10.1177","volume":"76","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0199-322X","authenticated-orcid":false,"given":"Soheyla","family":"Ahmadi Charkhabi","sequence":"first","affiliation":[{"name":"Department of Ergonomics, Faculty of Health, Hamadan University of Medical Sciences, Hamadan, Iran"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Majid","family":"Motamedzade","sequence":"additional","affiliation":[{"name":"Research Centre for Health Sciences, Department of Ergonomics, School of Public Health, Hamadan University of Medical Sciences, Hamadan, Iran"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Iman","family":"Dianat","sequence":"additional","affiliation":[{"name":"Department of Occupational Health and Ergonomics, Tabriz University of Medical Sciences, Tabriz, Iran"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Seyed Meysam","family":"Mortazavi","sequence":"additional","affiliation":[{"name":"Department of Occupational Health and Ergonomics, Tabriz University of Medical Sciences, Tabriz, Iran"},{"name":"Department of Environmental Health Engineering, Faculty of Health, Yasuj University of Medical Sciences, Yasuj, Iran"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Javad","family":"Faradmal","sequence":"additional","affiliation":[{"name":"Modelling of Noncommunicable Diseases Research Centre, Department of Biostatistics and Epidemiology, School of Public Health, Hamadan University of Medical Sciences, Hamadan, Iran"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","reference":[{"key":"10.3233\/WOR-220427_ref1","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1016\/j.apergo.2015.07.010","article-title":"A longitudinal investigation of work environment stressors on the performance and wellbeing of office workers","volume":"52","author":"Lamb","year":"2016","journal-title":"Applied Ergonomics"},{"issue":"3","key":"10.3233\/WOR-220427_ref2","doi-asserted-by":"crossref","first-page":"352","DOI":"10.1080\/09613218.2019.1710098","article-title":"The relationship between interior office space and employee health and well-being\u2013a literature review","volume":"49","author":"Colenberg","year":"2021","journal-title":"Building Research & Information"},{"issue":"4","key":"10.3233\/WOR-220427_ref3","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1002\/ajim.10066","article-title":"A prospective study of computer users: I. 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