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The stated reasons range from a lack or inapplicability of tools for integration into the design process, models for simulation, and impact analyses to necessary changes in policy and social behavior. The influence designers have on the sustainability of a product lies mostly in the early design phases of the development process, such as requirements engineering and concept evaluation. Currently, these concepts emerge mostly from performance-based requirements rather than sustainability impact-based requirements, which are also true for service robots in urban environments. So far, the main focus of research in this innovative and growing product branch lies in performance in perception, navigation, and interaction. This paper sets its focus on integrating all three dimensions of sustainability into the design process. Therefore, we describe the development of an urban service robot supporting municipal waste management in the city of Berlin. It is the set goal for the robot to increase the service and support the employees while reducing emissions. For that, we make use of a product development process (PDP) and its adaptable nature to build a specific development process suited to include the three dimensions of sustainability during the requirements engineering and evaluation activities. Herein, we show how established design methods like the life cycle assessment or life cycle costing can be applied to the development of urban service robots and which aspects are underrepresented. Especially, the social dimension required us to look beyond standardized methods in the field of mechanical engineering. Based on our findings, we introduce a new activity to the development process that we call preliminary social assessment in order to incorporate social aspects in the early design phase.<\/jats:p>","DOI":"10.3389\/frobt.2023.1250697","type":"journal-article","created":{"date-parts":[[2023,9,28]],"date-time":"2023-09-28T11:16:10Z","timestamp":1695899770000},"update-policy":"https:\/\/doi.org\/10.3389\/crossmark-policy","source":"Crossref","is-referenced-by-count":19,"title":["Integrating sustainability in the design process of urban service robots"],"prefix":"10.3389","volume":"10","author":[{"given":"Michel Joop","family":"van der Schoor","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dietmar","family":"G\u00f6hlich","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1965","published-online":{"date-parts":[[2023,9,27]]},"reference":[{"key":"B1","volume-title":"Klimaneutrales Stromsystem 2035. 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