{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,5]],"date-time":"2026-01-05T22:04:15Z","timestamp":1767650655580,"version":"build-2065373602"},"reference-count":74,"publisher":"MDPI AG","issue":"5","license":[{"start":{"date-parts":[[2020,5,15]],"date-time":"2020-05-15T00:00:00Z","timestamp":1589500800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Future Internet"],"abstract":"<jats:p>Building upon the perspectives of social capital theory, social support, and experience, this study developed a theoretical model to investigate the determinants of subjective well-being on social media. This study also examined the moderating role of experience on the relationship between subjective well-being and social support. Data collected from 267 social media users in Taiwan were used to test the proposed model. Structural equation modeling analysis was used to test the measurement model and the structural model. The findings reveal that receiving online support and providing online support are the key predictors of subjective well-being. Furthermore, social capital positively influences the reception and provision of online support. Finally, providing online support has a significant effect on the subjective well-being of users with low levels of use experience, while receiving online support exerts a stronger influence on the subjective well-being of users with high levels of use experience.<\/jats:p>","DOI":"10.3390\/fi12050088","type":"journal-article","created":{"date-parts":[[2020,5,15]],"date-time":"2020-05-15T10:53:59Z","timestamp":1589540039000},"page":"88","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":10,"title":["RE-examining the Effect of Online Social Support on Subjective Well-Being: The Moderating Role of Experience"],"prefix":"10.3390","volume":"12","author":[{"given":"Meng-Hsiang","family":"Hsu","sequence":"first","affiliation":[{"name":"Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung 82445, Taiwan"}]},{"given":"Chun-Ming","family":"Chang","sequence":"additional","affiliation":[{"name":"Department of International Business, Ming Chuan University, Taipei 11103, Taiwan"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2593-4646","authenticated-orcid":false,"given":"Shing-Ling","family":"Wu","sequence":"additional","affiliation":[{"name":"College of Management, National Kaohsiung University of Science and Technology, Kaohsiung 82445, Taiwan"}]}],"member":"1968","published-online":{"date-parts":[[2020,5,15]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"69","DOI":"10.2753\/JEC1086-4415160204","article-title":"What Drives Social Commerce: The Role of Social Support and Relationship Quality","volume":"16","author":"Liang","year":"2011","journal-title":"Int. J. Electron. Commer."},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1108\/ITP-10-2012-0110","article-title":"Organizational members\u2019 use of social networking sites and job performance: An exploratory study","volume":"26","author":"Moqbel","year":"2013","journal-title":"Inf. Technol. People"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"869","DOI":"10.1108\/IntR-10-2014-0239","article-title":"Nurturing user creative performance in social media networks: An integration of habit of use with social capital and information exchange theories","volume":"26","author":"Wu","year":"2016","journal-title":"Internet Res."},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"226","DOI":"10.1016\/j.im.2010.03.001","article-title":"To give or to receive? Factors influencing members\u2019 knowledge sharing and community promotion in professional virtual communities","volume":"47","author":"Chen","year":"2010","journal-title":"Inf. Manag."},{"key":"ref_5","doi-asserted-by":"crossref","first-page":"562","DOI":"10.1108\/10662241111176371","article-title":"Online social network acceptance: A social perspective","volume":"21","author":"Li","year":"2011","journal-title":"Internet Res."},{"key":"ref_6","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.im.2008.09.002","article-title":"Managing knowledge sharing: Emergent and engineering approaches","volume":"46","author":"Huysman","year":"2009","journal-title":"Inf. Manag."},{"key":"ref_7","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1089\/cpb.2008.016","article-title":"Can Blogging Enhance Subjective Well-Being Through Self-disclosure?","volume":"12","author":"Ko","year":"2009","journal-title":"Cyberpsychol. Behav."},{"key":"ref_8","doi-asserted-by":"crossref","first-page":"720","DOI":"10.1080\/0144929X.2016.1141321","article-title":"Understanding the determinants of users\u2019 subjective well-being in social networking sites: An integration of social capital theory and social presence theory","volume":"35","author":"Chang","year":"2016","journal-title":"Behav. Inf. Technol."},{"key":"ref_9","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1016\/j.tele.2004.04.003","article-title":"Multiple determinants of life quality: The roles of Internet activities, use of new media, social support, and leisure activities","volume":"22","author":"Leung","year":"2005","journal-title":"Telemat. Inform."},{"key":"ref_10","doi-asserted-by":"crossref","first-page":"242","DOI":"10.2307\/259373","article-title":"Social capital, intellectual capital, and the organizational advantage","volume":"23","author":"Nahapiet","year":"1998","journal-title":"Acad. Manag. Rev."},{"key":"ref_11","doi-asserted-by":"crossref","first-page":"522","DOI":"10.1016\/j.im.2008.08.002","article-title":"Determinants of successful virtual communities: Contributions from system characteristics and social factors","volume":"45","author":"Lin","year":"2008","journal-title":"Inf. Manag."},{"key":"ref_12","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1146\/annurev.psych.54.101601.145056","article-title":"Personality, culture, and subjective well-being: Emotional and cognitive evaluations of life","volume":"54","author":"Diener","year":"2003","journal-title":"Annu. Rev. Psychol."},{"key":"ref_13","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: An expectation-confirmation model","volume":"25","author":"Bhattacherjee","year":"2001","journal-title":"MIS Q."},{"key":"ref_14","doi-asserted-by":"crossref","first-page":"371","DOI":"10.2307\/20650296","article-title":"Model of acceptance with peer support: A social network perspective to understand employees\u2019 system use","volume":"33","author":"Sykes","year":"2009","journal-title":"MIS Q."},{"key":"ref_15","unstructured":"Cohen, S., and Syme, S.L. (1985). Issues in the study and application of social support. Social Support and Health, Academic Press."},{"key":"ref_16","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1177\/0022146510395024","article-title":"Social support and employee well-being: The conditioning effect of perceived patterns of supportive exchange","volume":"52","author":"Bamberger","year":"2011","journal-title":"J. Health Soc. Behav."},{"key":"ref_17","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1016\/j.jpsychores.2009.07.002","article-title":"Measures of self-perceived well-being","volume":"69","author":"McDowell","year":"2010","journal-title":"J. Psychosom. Res."},{"key":"ref_18","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1146\/annurev.psych.52.1.141","article-title":"On happiness and human potentials: A review of research on hedonic and eudaimonic well-being","volume":"52","author":"Ryan","year":"2001","journal-title":"Annu. Rev. Psychol."},{"key":"ref_19","doi-asserted-by":"crossref","first-page":"575","DOI":"10.2307\/25148857","article-title":"Media, tasks, and communication processes: A theory of media synchronicity","volume":"32","author":"Dennis","year":"2008","journal-title":"MIS Q."},{"key":"ref_20","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1016\/j.paid.2006.11.031","article-title":"Positive and negative aspects of well-being: Common and specific predictors","volume":"43","author":"Karademas","year":"2007","journal-title":"Personal. Individ. Differ."},{"key":"ref_21","unstructured":"Vroom, V.H. (1964). Work and Motivation, Wiley."},{"key":"ref_22","doi-asserted-by":"crossref","first-page":"471","DOI":"10.1016\/j.dss.2012.06.010","article-title":"Theories in online information privacy research: A critical review and an integrated framework","volume":"54","author":"Li","year":"2012","journal-title":"Decis. Support Syst."},{"key":"ref_23","first-page":"329","article-title":"Psychological barriers: Lurker and poster motivation and behavior in online communities","volume":"18","author":"Ridings","year":"2006","journal-title":"Commun. Assoc. Inf. Syst."},{"key":"ref_24","doi-asserted-by":"crossref","unstructured":"Cohen, S., Underwood, L., and Gottlieb, B. (2000). Social relationships and health. Social Support Measurement and Intervention, Oxford University Press.","DOI":"10.1093\/med:psych\/9780195126709.001.0001"},{"key":"ref_25","doi-asserted-by":"crossref","first-page":"977","DOI":"10.1016\/j.chb.2004.02.024","article-title":"Alt.support: Modeling social support online","volume":"21","author":"Eastin","year":"2005","journal-title":"Comput. Hum. Behav."},{"key":"ref_26","doi-asserted-by":"crossref","first-page":"300","DOI":"10.1097\/00006842-197609000-00003","article-title":"Social support as a moderator of life stress","volume":"38","author":"Cobb","year":"1976","journal-title":"Psychosom. Med."},{"key":"ref_27","unstructured":"House, J.S. (1981). Work Stress and Social Support, Addison-Wesley."},{"key":"ref_28","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1111\/j.1540-4560.1984.tb01105.x","article-title":"Toward a theory of social support: Closing conceptual gaps","volume":"40","author":"Shumaker","year":"1984","journal-title":"J. Soc. Issues"},{"key":"ref_29","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1007\/BF00846149","article-title":"The health-related functions of social support","volume":"4","author":"Schaefer","year":"1981","journal-title":"J. Behav. Med."},{"key":"ref_30","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/25148667","article-title":"Why should I share? Examining social capital and knowledge contribution in electronic networks of practice","volume":"29","author":"Wasko","year":"2005","journal-title":"MIS Q."},{"key":"ref_31","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1016\/j.im.2014.12.003","article-title":"An empirical study of the motivations for content contribution and community participation in Wikipedia","volume":"52","author":"Xu","year":"2015","journal-title":"Inf. Manag."},{"key":"ref_32","doi-asserted-by":"crossref","first-page":"774","DOI":"10.1016\/j.im.2014.05.004","article-title":"Gratifications and social network service usage: The mediating role of online experience","volume":"51","author":"Huang","year":"2014","journal-title":"Inf. Manag."},{"key":"ref_33","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1108\/ITP-09-2014-0220","article-title":"Social networking in an academic conference context: Insights from a case study","volume":"29","author":"Levy","year":"2016","journal-title":"Inf. Technol. People"},{"key":"ref_34","unstructured":"Lesser, E.L. (2000). Social capital: Its origins and applications in modern sociology. Knowledge and Social Capital, Butterworth-Heinemann. Chapter 3."},{"key":"ref_35","doi-asserted-by":"crossref","first-page":"113","DOI":"10.2307\/25148670","article-title":"Contributing knowledge to electronic knowledge repositories: An empirical investigation","volume":"29","author":"Kankanhalli","year":"2005","journal-title":"MIS Q."},{"key":"ref_36","doi-asserted-by":"crossref","first-page":"350","DOI":"10.1108\/09593840810919671","article-title":"Do virtual communities matter for the social support of patients? Antecedents and effects of virtual relationships in online communities","volume":"21","author":"Leimeister","year":"2008","journal-title":"Inf. Technol. People"},{"key":"ref_37","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1108\/IntR-01-2015-0010","article-title":"Social capital on mobile SNS addiction A perspective from online and offline channel integrations","volume":"26","author":"Yang","year":"2016","journal-title":"Internet Res."},{"key":"ref_38","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/j.im.2010.11.001","article-title":"Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator","volume":"48","author":"Chang","year":"2011","journal-title":"Inf. Manag."},{"key":"ref_39","doi-asserted-by":"crossref","first-page":"741","DOI":"10.2307\/259060","article-title":"Toward a taxonomy of multidimensional constructs","volume":"23","author":"Law","year":"1998","journal-title":"Acad. Manag. Rev."},{"key":"ref_40","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/25148720","article-title":"Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior","volume":"30","author":"Pavlou","year":"2006","journal-title":"MIS Q."},{"key":"ref_41","doi-asserted-by":"crossref","first-page":"750","DOI":"10.1016\/j.dss.2012.09.003","article-title":"The effect of social capital on community loyalty in a virtual community: Test of a tripartite-process model","volume":"54","author":"Hsiao","year":"2012","journal-title":"Decis. Support Syst."},{"key":"ref_42","doi-asserted-by":"crossref","first-page":"464","DOI":"10.2307\/257085","article-title":"Social capital and value creation: The role of intrafirm networks","volume":"41","author":"Tsai","year":"1998","journal-title":"Acad. Manag. J."},{"key":"ref_43","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1016\/j.im.2008.06.007","article-title":"Social network, social trust and shared goals in organizational knowledge sharing","volume":"45","author":"Chow","year":"2008","journal-title":"Inf. Manag."},{"key":"ref_44","doi-asserted-by":"crossref","first-page":"1872","DOI":"10.1016\/j.dss.2006.04.001","article-title":"Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories","volume":"42","author":"Chiu","year":"2006","journal-title":"Decis. Support Syst."},{"key":"ref_45","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/258189","article-title":"Social identity theory and the organization","volume":"14","author":"Ashforth","year":"1989","journal-title":"Acad. Manag. Rev."},{"key":"ref_46","doi-asserted-by":"crossref","first-page":"405","DOI":"10.3390\/fi7040405","article-title":"Dynamical trust and reputation computation model for b2c e-commerce","volume":"7","author":"Tian","year":"2015","journal-title":"Future Internet"},{"key":"ref_47","doi-asserted-by":"crossref","unstructured":"Duradoni, M., Paolucci, M., Bagnoli, F., and Guazzini, A. (2018). Fairness and trust in virtual environments: The effects of reputation. Future Internet, 10.","DOI":"10.3390\/fi10060050"},{"key":"ref_48","first-page":"33","article-title":"Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model","volume":"83","author":"Venkatesh","year":"2000","journal-title":"Inf. Syst. Res."},{"key":"ref_49","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: Toward a unified view","volume":"27","author":"Venkatesh","year":"2003","journal-title":"MIS Q."},{"key":"ref_50","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/S0065-2601(08)60024-6","article-title":"Self-perception","volume":"Volume 6","author":"Berkowitz","year":"1972","journal-title":"Advances in Experimental Social Psychology"},{"key":"ref_51","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1111\/j.1460-2466.2001.tb02879.x","article-title":"Developing an optimal match within online communities: An exploration of CMC support communities and traditional support","volume":"51","author":"Turner","year":"2001","journal-title":"J. Commun."},{"key":"ref_52","unstructured":"Blau, P.M. (1964). Exchange and Power in Social Life, John Wiley and Sons."},{"key":"ref_53","doi-asserted-by":"crossref","unstructured":"Rheingold, H. (2000). The Virtual Community: Homesteading on the Electronic Frontier, MIT Press.","DOI":"10.7551\/mitpress\/7105.001.0001"},{"key":"ref_54","doi-asserted-by":"crossref","first-page":"599","DOI":"10.1016\/j.dss.2004.03.003","article-title":"Trust and conflict within virtual inter-organizational alliances: A framework for facilitating knowledge sharing","volume":"39","author":"Panteli","year":"2005","journal-title":"Decis. Support Syst."},{"key":"ref_55","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1016\/j.ijhcs.2006.09.003","article-title":"Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations","volume":"65","author":"Hsu","year":"2007","journal-title":"Int. J. Hum.-Comput. Stud."},{"key":"ref_56","doi-asserted-by":"crossref","first-page":"24","DOI":"10.2307\/256727","article-title":"Affect and cognition-based trust as foundations for interpersonal cooperation in organizations","volume":"38","author":"McAllister","year":"1995","journal-title":"Acad. Manag. J."},{"key":"ref_57","doi-asserted-by":"crossref","first-page":"87","DOI":"10.2307\/25148669","article-title":"Behavioral intention formation knowledge sharing: Examining roles of extrinsic motivators, social\u2013psychological forces, and organizational climate","volume":"29","author":"Bock","year":"2005","journal-title":"MIS Q."},{"key":"ref_58","doi-asserted-by":"crossref","first-page":"587","DOI":"10.1080\/0144929X.2010.549513","article-title":"Exploring the antecedents of trust in virtual communities","volume":"30","author":"Hsu","year":"2011","journal-title":"Behav. Inf. Technol."},{"key":"ref_59","doi-asserted-by":"crossref","first-page":"121","DOI":"10.2307\/2787065","article-title":"Social well-being","volume":"61","author":"Keyes","year":"1998","journal-title":"Soc. Psychol. Q."},{"key":"ref_60","doi-asserted-by":"crossref","first-page":"539","DOI":"10.1037\/0022-006X.73.3.539","article-title":"Mental illness and\/or mental health? Investigating axioms of the complete state model of health","volume":"73","author":"Keyes","year":"2005","journal-title":"J. Consult. Clin. Psychol."},{"key":"ref_61","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: A review and recommended two-step approach","volume":"103","author":"Anderson","year":"1988","journal-title":"Psychol. Bull."},{"key":"ref_62","unstructured":"Chin, W.W. (1998). The Partial Least Squares Approach for Structural Equation Modeling, Modern Methods for Business Research, Lawrence Erlbaum Associates."},{"key":"ref_63","unstructured":"Ringle, C.M., Wende, S., and Will, S. (2006, September 29). SmartPLS 2.0 (M3) Beta. Hamburg. Available online: http:\/\/www.smartpls.de."},{"key":"ref_64","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","author":"Fornell","year":"1981","journal-title":"J. Mark. Res."},{"key":"ref_65","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: A critical review of the literature and recommended remedies","volume":"88","author":"Podsakoff","year":"2003","journal-title":"J. Appl. Psychol."},{"key":"ref_66","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1111\/j.1467-8551.2006.00500.x","article-title":"Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration","volume":"17","author":"Diamantopoulos","year":"2006","journal-title":"Br. J. Manag."},{"key":"ref_67","unstructured":"Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., and Tatham, R.L. (2006). Multivariate Data Analysis, Prentice Hall. [6th ed.]."},{"key":"ref_68","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/j.dss.2015.12.008","article-title":"Facebook C2C social commerce: A study of online impulse buying","volume":"83","author":"Chen","year":"2016","journal-title":"Decis. Support Syst."},{"key":"ref_69","doi-asserted-by":"crossref","first-page":"299","DOI":"10.2307\/3250940","article-title":"A cross- cultural study on escalation of commitment behavior in software projects","volume":"24","author":"Keil","year":"2000","journal-title":"MIS Quarterly"},{"key":"ref_70","doi-asserted-by":"crossref","first-page":"196","DOI":"10.1016\/j.im.2009.02.001","article-title":"The moderating effect of gender on relationship quality and loyalty toward Internet service providers","volume":"46","year":"2009","journal-title":"Inf. Manag."},{"key":"ref_71","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1016\/j.dss.2014.05.004","article-title":"Moderating role of gender in the relationships between perceived benefits and satisfaction in social virtual world continuance","volume":"65","author":"Zhou","year":"2014","journal-title":"Decis. Support Syst."},{"key":"ref_72","doi-asserted-by":"crossref","first-page":"310","DOI":"10.1037\/0033-2909.98.2.310","article-title":"Stress, social support, and the buffering hypothesis","volume":"98","author":"Cohen","year":"1985","journal-title":"Psychol. Bull."},{"key":"ref_73","doi-asserted-by":"crossref","first-page":"163","DOI":"10.2753\/MIS0742-1222270406","article-title":"Privacy concerns versus desire for interpersonal awareness in driving the use of self-disclosure technologies: The case of instant messaging in two cultures","volume":"27","author":"Lowry","year":"2011","journal-title":"J. Manag. Inf. Syst."},{"key":"ref_74","doi-asserted-by":"crossref","first-page":"1342","DOI":"10.1287\/isre.1120.0416","article-title":"Effects of individual self-protection, industry self-regulation, and government regulation on privacy concerns: A study of location-based services","volume":"23","author":"Xu","year":"2012","journal-title":"Inf. Syst. Res."}],"container-title":["Future Internet"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.mdpi.com\/1999-5903\/12\/5\/88\/pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T09:29:19Z","timestamp":1760174959000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.mdpi.com\/1999-5903\/12\/5\/88"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,5,15]]},"references-count":74,"journal-issue":{"issue":"5","published-online":{"date-parts":[[2020,5]]}},"alternative-id":["fi12050088"],"URL":"https:\/\/doi.org\/10.3390\/fi12050088","relation":{},"ISSN":["1999-5903"],"issn-type":[{"type":"electronic","value":"1999-5903"}],"subject":[],"published":{"date-parts":[[2020,5,15]]}}}