{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,3]],"date-time":"2026-08-03T23:23:09Z","timestamp":1785799389378,"version":"3.56.0"},"reference-count":19,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2020,4,17]],"date-time":"2020-04-17T00:00:00Z","timestamp":1587081600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>The main objective of this article was to identify the conditions for the use of smartphones and mobile applications in Poland in the second half of 2018. The scope of the present analysis was limited to a selected sample of more than 470 respondents, and it examined the group of the most active users of smartphones and mobile applications. The author adopted the CAWI (computer associated web interview) method, which was previously verified by a randomly selected pilot sample, in his study. The obtained results were compared with the findings of other studies. They indicated that users of smartphones and mobile applications in Poland do not differ in their assessments from users in Europe and around the world. In this context, the key implication for researchers is the identified level of development of the use of smartphones and mobile applications in Poland at the end of 2018. The main limitation of the research was the selection of the research sample, which consisted only of members of the academic community. The scope of this article aimed to fill a gap in terms of the quantitative and qualitative methods that are applied to examine the use of mobile devices and mobile software. At the same time, this study creates the foundations for further research on intercultural differences. It is important to note that the present research sample needs to be extended beyond the academic community for the research results to be fully generalized.<\/jats:p>","DOI":"10.3390\/info11040220","type":"journal-article","created":{"date-parts":[[2020,4,21]],"date-time":"2020-04-21T03:23:06Z","timestamp":1587439386000},"page":"220","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":18,"title":["The Usage of Smartphone and Mobile Applications from the Point of View of Customers in Poland"],"prefix":"10.3390","volume":"11","author":[{"given":"Witold","family":"Chmielarz","sequence":"first","affiliation":[{"name":"Faculty of Management, University of Warsaw, 00-927 Warsaw, Poland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2020,4,17]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"1085","DOI":"10.1016\/j.procs.2015.09.045","article-title":"Study of smartphones usage from the customer\u2019s point of view","volume":"65","author":"Chmielarz","year":"2015","journal-title":"Procedia Comput. Sci."},{"key":"ref_2","unstructured":"Kemp, S. (2020, April 10). Digital 2019: Global Internet Use Accelerate, Special Report. Available online: https:\/\/wearesocial.com\/blog\/2019\/01\/digital-2019-global-internet-use-accelerates."},{"key":"ref_3","unstructured":"Nielsen, J., and Budiu, R. (2013). Mobile Usability, New Riders Press."},{"key":"ref_4","doi-asserted-by":"crossref","unstructured":"Chmielarz, W., Zborowski, M., and Atasever, M. (2019, January 1\u20134). Aspects of Mobility of e-Marketing from Customer Perspective. Proceedings of the Federated Conference on Computer Science and Information Systems, Leipzig, Germany.","DOI":"10.15439\/2019F232"},{"key":"ref_5","unstructured":"Perera, U. (2017). Characteristic Analysis of Android Smartphone Applications Based on Usage Patterns, University of Tsukuba. Available online: https:\/\/core.ac.uk\/download\/pdf\/87202735.pdf."},{"key":"ref_6","unstructured":"NewZoo (2019, December 12). Global Mobile Market Report. 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Available online: https:\/\/businessinsider.com.pl\/technologie\/raport-mobi-2018-polacy-sa-coraz-bardziej-mobilni\/chpkm38."},{"key":"ref_12","unstructured":"Batorski, D., P\u0142oszaj, A., Jasiewicz, J., Czerniawska, D., and Peszat, K. (2012). Raport: Diagnoza i Rekomendacje w Obszarze Kompetencji Cyfrowych Spo\u0142ecze\u0144stwa i Przeciwdzia\u0142ania Wykluczeniu Cyfrowemu w Kontek\u015bcie Zaprogramowania Wsparcia w Latach 2014\u20132020 (Report: Diagnosis and Recommendations in the Area of Digital Competences of the Society and Counteracting Digital Exclusion in the Context of Programming Support in 2014\u20132020)."},{"key":"ref_13","first-page":"53","article-title":"Evaluating the Reliability of Privacy Policies in Mobile Environment","volume":"3","author":"Singh","year":"2011","journal-title":"Int. J. Mob. Hum. Comput. Interact."},{"key":"ref_14","unstructured":"Tur, H. (2019, December 12). iPhone vs. Android\u2014Kto Rz\u0105dzi na Rynkach (iPhone vs. Android\u2014Who Rules the Markets?). Available online: https:\/\/www.pcworld.pl\/news\/iPhone-vs-Android-kto-rzadzi-na-rynkach,412131.html."},{"key":"ref_15","unstructured":"Kulas, T. (2019, September 29). Sprzeda\u017c Smartfon\u00f3w Maleje., Rynek si\u0119 Nasyci\u0142. Co Robi\u0107 w Takiej Sytuacji? (Smartphones Sales Decrease, Market Is Filled. What to Do in the Situation?). Available online: https:\/\/mitsmr.pl\/innowacje\/strategia-innowacyjnosci\/sprzedaz-smartfonow-maleje-rynek-sie-nasycil-co-robic-w-takiej-sytuacji\/."},{"key":"ref_16","unstructured":"(2019, September 30). Gartner Says Worldwide Smartphone Sales Will Decline 2.5% in 2019. Available online: https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-08-01-gartner-says-worldwide-smartphone-sales-will-decline."},{"key":"ref_17","unstructured":"(2020, January 25). Vulnerabilities and Threads in Mobile Applications. Available online: https:\/\/www.ptsecurity.com\/ww-en\/analytics\/mobile-application-security-threats-and-vulnerabilities-2019\/."},{"key":"ref_18","first-page":"651","article-title":"Analyzing the purchase intentions of Smartphone: A Descriptive Study","volume":"14","author":"Sarma","year":"2019","journal-title":"J. Mech. Contin. Mech. Sci."},{"key":"ref_19","unstructured":"(2020, January 20). Kupujemy Coraz Mniej Smartfon\u00f3w, PAP (Polska Agencja Prasowa\u2014Polish Press Agency). Available online: https:\/\/businessinsider.com.pl\/firmy\/sprzedaz\/rynek-smartfonow-na-swiecie-ile-kupuje-sie-telefonow\/k17q25v."}],"container-title":["Information"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.mdpi.com\/2078-2489\/11\/4\/220\/pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,13]],"date-time":"2025-10-13T13:45:03Z","timestamp":1760363103000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.mdpi.com\/2078-2489\/11\/4\/220"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,4,17]]},"references-count":19,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2020,4]]}},"alternative-id":["info11040220"],"URL":"https:\/\/doi.org\/10.3390\/info11040220","relation":{},"ISSN":["2078-2489"],"issn-type":[{"value":"2078-2489","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,4,17]]}}}