{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,12]],"date-time":"2025-10-12T03:17:14Z","timestamp":1760239034964,"version":"build-2065373602"},"reference-count":63,"publisher":"MDPI AG","issue":"10","license":[{"start":{"date-parts":[[2020,9,29]],"date-time":"2020-09-29T00:00:00Z","timestamp":1601337600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings\/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated\/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants\u2019 suggestions about new processes to improve the maturity in ICT Governance.<\/jats:p>","DOI":"10.3390\/info11100462","type":"journal-article","created":{"date-parts":[[2020,9,29]],"date-time":"2020-09-29T08:43:27Z","timestamp":1601369007000},"page":"462","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":12,"title":["Information and Communication Technology (ICT) Governance Processes: A Case Study"],"prefix":"10.3390","volume":"11","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2159-339X","authenticated-orcid":false,"given":"Edna","family":"Dias Canedo","sequence":"first","affiliation":[{"name":"Department of Computer Science, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0303-6004","authenticated-orcid":false,"given":"Ana Paula","family":"Morais do Vale","sequence":"additional","affiliation":[{"name":"National Science and Technology Institute on Cyber Security, Department of Electrical Engineering, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1546-2972","authenticated-orcid":false,"given":"Rafael Leite","family":"Patr\u00e3o","sequence":"additional","affiliation":[{"name":"National Science and Technology Institute on Cyber Security, Department of Electrical Engineering, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"given":"Leomar","family":"Camargo de Souza","sequence":"additional","affiliation":[{"name":"Department of Computer Science, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7129-8874","authenticated-orcid":false,"given":"Rog\u00e9rio","family":"Machado Gravina","sequence":"additional","affiliation":[{"name":"National Science and Technology Institute on Cyber Security, Department of Electrical Engineering, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"given":"Vinicius","family":"Eloy dos Reis","sequence":"additional","affiliation":[{"name":"General Coordination of Information Technology (CGTI), Administrative Council for Economic Defense (CADE), Bras\u00edlia DF CEP 70770-504, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7100-7304","authenticated-orcid":false,"given":"F\u00e1bio","family":"L\u00facio Lopes Mendon\u00e7a","sequence":"additional","affiliation":[{"name":"National Science and Technology Institute on Cyber Security, Department of Electrical Engineering, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1101-3029","authenticated-orcid":false,"suffix":"Jr.","given":"Rafael","family":"T. de Sousa","sequence":"additional","affiliation":[{"name":"National Science and Technology Institute on Cyber Security, Department of Electrical Engineering, University of Bras\u00edlia (UnB), P.O. Box 4466, Bras\u00edlia DF CEP 70910-900, Brazil"}]}],"member":"1968","published-online":{"date-parts":[[2020,9,29]]},"reference":[{"key":"ref_1","first-page":"503","article-title":"The role of openness in the effect of ICT on governance","volume":"25","author":"Asongu","year":"2019","journal-title":"IT Dev."},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"221","DOI":"10.3233\/IP-170059","article-title":"A synthesis of common guidelines for regulatory compliance verification in the context of ICT governance audits","volume":"23","author":"Clara","year":"2018","journal-title":"Inf. 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