{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,2]],"date-time":"2026-06-02T16:14:27Z","timestamp":1780416867517,"version":"3.54.1"},"reference-count":51,"publisher":"MDPI AG","issue":"5","license":[{"start":{"date-parts":[[2021,4,26]],"date-time":"2021-04-26T00:00:00Z","timestamp":1619395200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>This research evaluates the effects of normative beliefs toward citizen engagement on eParticipation. Normative beliefs herein were assessed from the perspectives of citizenship norms, which include engaged-citizenship norms and duty-based norms, as well as the perspective of subjective norms, namely civic norms. A questionnaire was devised as the research instrument, and a survey was conducted as a means for data collection. The respondents were citizens who reside in the Greater Jakarta Region, in Indonesia, whom have had previous experiences with eParticipation. A total of 172 valid responses were collected in this study. Data were analyzed using Partial Least Squares Structural Equational Modeling (PLS-SEM), aided with SmartPLS 3 as a tool. The research results confirmed that perceived public value and perceived public satisfaction both concertedly shape citizens\u2019 engagement in eParticipation. Furthermore, perceived public value as a pre-transactional norm also served as an antecedent to the post-transactional norm of perceived public satisfaction. The results also revealed that perceived public value was affected by a sole citizenship norm, namely, duty-based norm. Additionally, perceived public satisfaction was not affected by neither engaged-citizenship norm nor duty-based norm. Conversely, civic norms showed significant effects on both perceived public value and perceived public satisfaction.<\/jats:p>","DOI":"10.3390\/info12050189","type":"journal-article","created":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T02:31:43Z","timestamp":1619490703000},"page":"189","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Exploring the Effects of Normative Beliefs toward Citizen Engagement on eParticipation Technologies"],"prefix":"10.3390","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4507-0163","authenticated-orcid":false,"given":"Muhammad Rifki","family":"Shihab","sequence":"first","affiliation":[{"name":"Faculty of Computer Science, Universitas Indonesia, Depok 16424, Indonesia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5793-9460","authenticated-orcid":false,"given":"Achmad Nizar","family":"Hidayanto","sequence":"additional","affiliation":[{"name":"Faculty of Computer Science, Universitas Indonesia, Depok 16424, Indonesia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4281-3731","authenticated-orcid":false,"given":"Panca Hadi","family":"Putra","sequence":"additional","affiliation":[{"name":"Faculty of Computer Science, Universitas Indonesia, Depok 16424, Indonesia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2021,4,26]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","unstructured":"Macintosh, A. 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