{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T02:53:21Z","timestamp":1760151201982,"version":"build-2065373602"},"reference-count":86,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2022,3,5]],"date-time":"2022-03-05T00:00:00Z","timestamp":1646438400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>In order to investigate the key attributes of casino hotel customer eWOM and their structural relationships, this study selects two casino hotels located in Las Vegas and Macao. Through big data analytics, online reviews of two casino hotels from Google Travel were utilized. The frequency and CONCOR analyses showed the top 50 high-frequency words for each hotel and divided them into groups. The results of the factor analysis and linear regression analysis show that four factors, namely \u201cPhysical Environment\u201d, \u201cEntertainment\u201d, \u201cExperience\u201d, and \u201cAmenity\u201d, in Las Vegas have a significant impact on customer satisfaction, while two factors, namely \u201cValue\u201d and \u201cPhysical Environment\u201d, do in Macao. Through the results, the study points out the general characteristics affecting customer satisfaction of casino hotels, as well as the distinctions in influencing factors of their customer satisfaction in different source markets.<\/jats:p>","DOI":"10.3390\/info13030135","type":"journal-article","created":{"date-parts":[[2022,3,6]],"date-time":"2022-03-06T20:38:16Z","timestamp":1646599096000},"page":"135","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":8,"title":["An Exploratory Study of Electronic Word-of-Mouth Focused on Casino Hotels in Las Vegas and Macao"],"prefix":"10.3390","volume":"13","author":[{"given":"Mengying","family":"Tang","sequence":"first","affiliation":[{"name":"School of Business, Cangzhou Normal University, Cangzhou 061000, China"},{"name":"Department of Global Business, Kyungsung University, Busan 48434, Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5361-6368","authenticated-orcid":false,"given":"Hak-Seon","family":"Kim","sequence":"additional","affiliation":[{"name":"School of Hospitality & Tourism Management, Kyungsung University, Busan 48434, Korea"},{"name":"Wellness & Tourism Big Data Research Institute, Kyungsung University, Busan 48434, Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2022,3,5]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1016\/j.jhtm.2021.10.011","article-title":"CSR and casino hotel branding: The joint moderation of CSR misfit and corporate awareness","volume":"49","author":"Lau","year":"2021","journal-title":"J. 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