{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,6]],"date-time":"2026-01-06T05:13:28Z","timestamp":1767676408804,"version":"build-2065373602"},"reference-count":97,"publisher":"MDPI AG","issue":"9","license":[{"start":{"date-parts":[[2024,9,3]],"date-time":"2024-09-03T00:00:00Z","timestamp":1725321600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"aSSIST University"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>The digital advancement of \u201cas a service\u201d models has led to the rapid emergence of mozbility as a service (MaaS) in transportation. This study aims to identify the motivational factors used among users of integrated mobility application services and empirically determine their attitudes regarding use and customer loyalty over the long term. To do this, four motivations for using integrated mobility mobile application services\u2014social, habit-congruence, economic, and innovation acceptance\u2014were identified. A total of 311 actual users of integrated mobility app services in South Korea were sampled and analyzed. Social motivation was found to have the greatest impact on positive attitudes and behavioral intentions to use integrated mobility apps. This is followed by habit-congruence motivation, which users perceived as essential for use determination. It was found that active users of integrated mobility apps, who have used them for years, have a positive attitude about them, viewing them as part of a regular transportation system of daily life rather than an innovative service. This study suggests practical implications for integrated mobility applications and service strategies for transportation-related governments and businesses.<\/jats:p>","DOI":"10.3390\/info15090536","type":"journal-article","created":{"date-parts":[[2024,9,3]],"date-time":"2024-09-03T04:06:41Z","timestamp":1725336401000},"page":"536","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Effect of Motivational Factors on the Use of Integrated Mobility Applications: Behavioral Intentions and Customer Loyalty"],"prefix":"10.3390","volume":"15","author":[{"given":"Il Joon","family":"Tae","sequence":"first","affiliation":[{"name":"Seoul Business School, aSSIST University, Seoul 03767, Republic of Korea"}]},{"given":"Alexandra","family":"Broillet-Schlesinger","sequence":"additional","affiliation":[{"name":"Business School Lausanne, 1022 Chavannes, Switzerland"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4169-7476","authenticated-orcid":false,"given":"Bo Young","family":"Kim","sequence":"additional","affiliation":[{"name":"Seoul Business School, aSSIST University, Seoul 03767, Republic of Korea"}]}],"member":"1968","published-online":{"date-parts":[[2024,9,3]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"599","DOI":"10.1016\/j.procir.2020.04.146","article-title":"Outcome economy: Subscription business models in machinery and plant engineering","volume":"93","author":"Schuh","year":"2020","journal-title":"Procedia CIRP"},{"key":"ref_2","unstructured":"Rifkin, J. (2001). The Age of Access: The New Culture of Hypercapitalism, Penguin."},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1016\/j.tra.2019.09.022","article-title":"Exploring motivational mechanisms behind the intention to adopt mobility as a service (MaaS): Insights from Germany","volume":"131","author":"Schikofsky","year":"2020","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"3294","DOI":"10.1016\/j.trpro.2016.05.277","article-title":"A critical review of new mobility services for urban transport","volume":"14","author":"Kamargianni","year":"2016","journal-title":"Transp. Res. Procedia"},{"key":"ref_5","unstructured":"Hensher, D.A., Mulley, C., Ho, C., Wong, Y., Smith, G., and Nelson, J.D. (2020). Understanding Mobility as a Service (MaaS): Past, Present and Future, Elsevier."},{"key":"ref_6","doi-asserted-by":"crossref","first-page":"1095","DOI":"10.13189\/cea.2020.080536","article-title":"A design proposal of integrated smart mobility application for travel behavior change towards sustainable mobility","volume":"8","year":"2020","journal-title":"Civ. Eng. Archit."},{"key":"ref_7","first-page":"46","article-title":"Dynamic adaptive policymaking for implementing Mobility-as-a Service (MaaS)","volume":"27","author":"Jittrapirom","year":"2018","journal-title":"Res. Transp. Bus. Manag."},{"key":"ref_8","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1016\/j.tra.2017.02.006","article-title":"Future bus transport contracts under a mobility as a service (MaaS) regime in the digital age: Are they likely to change","volume":"98","author":"Hensher","year":"2017","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_9","first-page":"147","article-title":"Governance and design of digital platforms: A review and future research directions on a meta-organization","volume":"48","author":"Chen","year":"2022","journal-title":"J. Manag."},{"key":"ref_10","doi-asserted-by":"crossref","unstructured":"Zhang, Z., and Zhang, N. (2021). A novel development scheme of mobility as a service: Can it provide a sustainable environment for China. Sustainability, 13.","DOI":"10.3390\/su13084233"},{"key":"ref_11","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1002\/atr.5670290110","article-title":"Multiple criteria evaluation of transportation system improvement projects: The case of Korea","volume":"29","author":"Tabucanon","year":"1995","journal-title":"J. Adv. Transp."},{"key":"ref_12","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1016\/j.iatssr.2020.02.001","article-title":"The Ws of MaaS: Understanding mobility as a service from a literature review","volume":"44","year":"2020","journal-title":"IATSS Res."},{"key":"ref_13","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1016\/j.tra.2019.09.029","article-title":"Bundling, pricing schemes and extra features preferences for mobility as a service: Sequential portfolio choice experiment","volume":"131","author":"Caiati","year":"2020","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_14","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1007\/s11002-020-09533-9","article-title":"Mobility as a service (MaaS): The importance of transportation psychology","volume":"31","author":"Tomaino","year":"2020","journal-title":"Mark. Lett."},{"key":"ref_15","doi-asserted-by":"crossref","unstructured":"Vitetta, A. (2022). Sustainable mobility as a service: Framework and transport system models. Information, 13.","DOI":"10.3390\/info13070346"},{"key":"ref_16","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1590\/2238-1031.jtl.v9n2a6","article-title":"Recent trends in intelligent transportation systems: A review","volume":"9","author":"Singh","year":"2015","journal-title":"J. Transp. Lit."},{"key":"ref_17","doi-asserted-by":"crossref","unstructured":"Tyagi, A.K., and Sreenath, N. (2022). Introduction to intelligent transportation system. Intelligent Transportation Systems: Theory and Practice, Springer Nature.","DOI":"10.1007\/978-981-19-7622-3_1"},{"key":"ref_18","unstructured":"Jain, L.C., and Zhao, X. (2017). Information Technology and Intelligent Transportation Systems, IOS Press."},{"key":"ref_19","first-page":"837","article-title":"Technological developments in the intelligent transportation system (ITS)","volume":"2","author":"Suryadithia","year":"2021","journal-title":"Int. J. Sci. Technol. Manag."},{"key":"ref_20","first-page":"72","article-title":"Mobile application and its global impact","volume":"10","author":"Islam","year":"2010","journal-title":"Int. J. Eng. Technol."},{"key":"ref_21","doi-asserted-by":"crossref","first-page":"1977","DOI":"10.1016\/j.jss.2011.05.035","article-title":"Mobile applications in an aging society: Status and trends","volume":"84","author":"Plaza","year":"2011","journal-title":"J. Syst. Softw."},{"key":"ref_22","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1016\/j.ijhm.2018.06.002","article-title":"Developing and validating a mobile catering app success model","volume":"77","author":"Wang","year":"2019","journal-title":"Int. J. Hosp. Manag."},{"key":"ref_23","doi-asserted-by":"crossref","first-page":"1153","DOI":"10.1016\/j.tele.2017.05.005","article-title":"What installed mobile applications tell about their owners and how they affect users\u2019 download behavior","volume":"34","author":"Unal","year":"2017","journal-title":"Telemat. Inform."},{"key":"ref_24","doi-asserted-by":"crossref","unstructured":"Woerndl, W., Schueller, C., and Wojtech, R.A. (2007, January 17\u201320). hybrid recommender system for context-aware recommendations of mobile applications. Proceedings of the 2007 IEEE 23rd International Conference on Data Engineering Workshop, Istanbul, Turkey.","DOI":"10.1109\/ICDEW.2007.4401078"},{"key":"ref_25","doi-asserted-by":"crossref","first-page":"2281","DOI":"10.1109\/ACCESS.2017.2672829","article-title":"An emotion recognition system for mobile applications","volume":"5","author":"Hossain","year":"2017","journal-title":"IEEE Access"},{"key":"ref_26","first-page":"21","article-title":"An investigation on the characteristics of mobile applications: A survey study","volume":"11","author":"Flora","year":"2014","journal-title":"IJ Inf. Technol. Comput. Sci."},{"key":"ref_27","unstructured":"Yan, B., and Chen, G. (July, January 28). AppJoy: Personalized mobile application discovery. Proceedings of the 9th International Conference on Mobile Systems, Applications, and Services, Bethesda, MD, USA."},{"key":"ref_28","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1016\/j.intmar.2015.05.004","article-title":"The effects of adopting and using a brand\u2019s mobile application on customers\u2019 subsequent purchase behavior","volume":"31","author":"Kim","year":"2015","journal-title":"J. Interact. Mark."},{"key":"ref_29","doi-asserted-by":"crossref","first-page":"206","DOI":"10.3390\/smartcities5010013","article-title":"Models for supporting mobility as a service (MaaS) design","volume":"5","author":"Musolino","year":"2022","journal-title":"Smart Cities"},{"key":"ref_30","unstructured":"Viechnicki, A., Fishman, K.T., and Eggers, W. (2015). Smart Mobility: Reducing Congestion and Fostering Faster, Greener, and cheaper Transportation Options, Deloitte University Press."},{"key":"ref_31","first-page":"77","article-title":"Intellectual mobility and mobility as a service in Smart Cities","volume":"5","author":"Kupriyanovsky","year":"2017","journal-title":"Int. J. Open Inf. Technol."},{"key":"ref_32","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1177\/1086026614546199","article-title":"Ride on! Mobility business models for the sharing economy","volume":"27","author":"Cohen","year":"2014","journal-title":"Organ. Environ."},{"key":"ref_33","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1016\/j.jth.2019.04.007","article-title":"Transport and wellbeing in a newly constructed greenfield estate: A quantitative exploration of the commuting experience","volume":"13","author":"Kent","year":"2019","journal-title":"J. Transp. Health"},{"key":"ref_34","doi-asserted-by":"crossref","first-page":"470","DOI":"10.1016\/j.tra.2021.04.016","article-title":"MaaS users: Who they are and how much they are willing-to-pay","volume":"148","author":"Tsouros","year":"2021","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_35","first-page":"3","article-title":"A topological approach to Mobility as a Service: A proposed tool for understanding requirements and effects, and for aiding the integration of societal goals","volume":"27","author":"Sochor","year":"2018","journal-title":"Res. Transp. Bus. Manag."},{"key":"ref_36","first-page":"171","article-title":"The role of the individual in motivation theory","volume":"23","author":"Williams","year":"2001","journal-title":"Motiv. Second. Lang. Acquis."},{"key":"ref_37","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1215\/03335372-1812153","article-title":"Mimesis and motivation: The two faces of fictional coherence","volume":"33","author":"Sternberg","year":"2012","journal-title":"Poet. Today"},{"key":"ref_38","first-page":"1","article-title":"Goal-setting theory of motivation","volume":"15","author":"Lunenburg","year":"2011","journal-title":"Int. J. Manag. Bus. Adm."},{"key":"ref_39","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1080\/17501229.2011.577536","article-title":"Why autonomy? Insights from motivation theory and research","volume":"5","author":"Ushioda","year":"2011","journal-title":"Innov. Lang. Learn. Teach."},{"key":"ref_40","doi-asserted-by":"crossref","unstructured":"Ryan, S. (2019). Motivation and Individual Differences, Springer. Edited in the Palgrave Handbook of Motivation for Language Learning.","DOI":"10.1007\/978-3-030-28380-3_8"},{"key":"ref_41","first-page":"75","article-title":"Motivation theory and industrial and organizational psychology","volume":"1","author":"Kanfer","year":"1990","journal-title":"Handb. Ind. Organ. Psychol."},{"key":"ref_42","doi-asserted-by":"crossref","first-page":"452","DOI":"10.1016\/j.jretconser.2008.01.001","article-title":"Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer","volume":"15","author":"Zaharia","year":"2008","journal-title":"J. Retail. Consum. Serv."},{"key":"ref_43","doi-asserted-by":"crossref","first-page":"134","DOI":"10.1002\/mar.21912","article-title":"How gamifying AI shapes customer motivation, engagement, and purchase behavior","volume":"41","author":"Elmashhara","year":"2024","journal-title":"Psychol. Mark."},{"key":"ref_44","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2147\/IJWR.S4649","article-title":"Wine consumers environmental knowledge and attitudes: Influence on willingness to purchase","volume":"1","author":"Barber","year":"2009","journal-title":"Int. J. Wine Res."},{"key":"ref_45","first-page":"5","article-title":"The influence of motivation for using smart phone applications and innovativeness\/compatibility on application use and substitution for other media\/living equipments","volume":"56","author":"Lee","year":"2012","journal-title":"Korean J. Journal. Commun. Stud."},{"key":"ref_46","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1002\/dir.4000040305","article-title":"Consumer intention to utilize electronic shopping. The Fishbein behavioral intention model","volume":"4","author":"Shim","year":"1990","journal-title":"J. Direct Mark."},{"key":"ref_47","doi-asserted-by":"crossref","first-page":"1533","DOI":"10.2224\/sbp.2013.41.9.1533","article-title":"Personality, motivation, and behavioral intentions in the experiential consumption of artworks","volume":"41","author":"Tao","year":"2013","journal-title":"Soc. Behav. Personal. Int. J."},{"key":"ref_48","doi-asserted-by":"crossref","first-page":"1249","DOI":"10.1002\/bse.2682","article-title":"The impact of motivation, intention, and contextual factors on green purchasing behavior: New energy vehicles as an example","volume":"30","author":"He","year":"2021","journal-title":"Bus. Strategy Environ."},{"key":"ref_49","first-page":"92","article-title":"Social networking service: Motivation, pleasure, and behavioral intention to use","volume":"51","author":"Kim","year":"2011","journal-title":"J. Comput. Inf. Syst."},{"key":"ref_50","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1207\/s15506878jobem4402_2","article-title":"Predictors of internet use","volume":"44","author":"Papacharissi","year":"2000","journal-title":"J. Broadcast. Electron. Media"},{"key":"ref_51","doi-asserted-by":"crossref","first-page":"317","DOI":"10.20462\/TeBS.2017.12.18.6.317","article-title":"Effects of perceived value on consumer satisfaction and in-app purchase intention: Focused on the Chinese delivery app","volume":"18","author":"Sun","year":"2017","journal-title":"E-Bus. Stud."},{"key":"ref_52","first-page":"109","article-title":"Exploring smartphone early adopters categories on the basis of motivations","volume":"55","author":"Yang","year":"2011","journal-title":"Korean J. Journal. Commun. Stud."},{"key":"ref_53","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.tra.2018.08.025","article-title":"Potential uptake and willingness-to-pay for Mobility as a Service (MaaS): A stated choice study","volume":"117","author":"Ho","year":"2018","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_54","doi-asserted-by":"crossref","first-page":"461","DOI":"10.1146\/annurev.ps.38.020187.002333","article-title":"Social motivation","volume":"38","author":"Pittman","year":"1987","journal-title":"Annu. Rev. Psychol."},{"key":"ref_55","doi-asserted-by":"crossref","first-page":"112163","DOI":"10.1016\/j.enpol.2021.112163","article-title":"The influences of incentive policy perceptions and consumer social attributes on battery electric vehicle purchase intentions","volume":"151","author":"Wang","year":"2021","journal-title":"Energy Policy"},{"key":"ref_56","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/j.tra.2019.09.033","article-title":"Questioning mobility as a service: Unanticipated implications for society and governance","volume":"131","author":"Pangbourne","year":"2020","journal-title":"Transp. Res. Part A Policy Pract."},{"key":"ref_57","doi-asserted-by":"crossref","unstructured":"Storme, T., Casier, C., Azadi, H., and Witlox, F. (2021). Impact assessments of new mobility services: A critical review. Sustainability, 13.","DOI":"10.3390\/su13063074"},{"key":"ref_58","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1080\/00131881.2017.1379031","article-title":"Motivation gets you going and habit gets you there","volume":"60","author":"Goeman","year":"2018","journal-title":"Educ. Res."},{"key":"ref_59","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1177\/0047287511418366","article-title":"The effects of personal values on travel motivation and behavioral intention","volume":"51","author":"Li","year":"2012","journal-title":"J. Travel Res."},{"key":"ref_60","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1016\/j.trd.2018.01.007","article-title":"How does environmental concern influence mode choice habits? A mediation analysis","volume":"59","author":"Bouscasse","year":"2018","journal-title":"Transp. Res. Part D Transp. Environ."},{"key":"ref_61","doi-asserted-by":"crossref","first-page":"8","DOI":"10.3390\/bs7010008","article-title":"The role of personality traits through habit and intention on determining future preferences of public transport use","volume":"7","author":"Yazdanpanah","year":"2017","journal-title":"Behav. Sci."},{"key":"ref_62","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.jenvp.2007.09.003","article-title":"Emotions, habits and rational choices in ecological behaviours: The case of recycling and use of public transportation","volume":"28","author":"Carrus","year":"2008","journal-title":"J. Environ. Psychol."},{"key":"ref_63","doi-asserted-by":"crossref","first-page":"187","DOI":"10.2307\/137203","article-title":"The motivation of economic activities","volume":"6","author":"Parsons","year":"1940","journal-title":"Can. J. Econ. Political Sci."},{"key":"ref_64","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1145\/1165734.1165737","article-title":"Economic and subjective measures of the perceived value of aesthetics and usability","volume":"13","author":"Meyer","year":"2006","journal-title":"ACM Trans. Comput.-Hum. Interact."},{"key":"ref_65","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1080\/09540962.2015.1061168","article-title":"Does the economy matter? Tough times, good times, and public service motivation","volume":"35","author":"Taylor","year":"2015","journal-title":"Public Money Manag."},{"key":"ref_66","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1016\/j.joep.2004.11.002","article-title":"Why did you do that? An economic examination of the effect of extrinsic compensation on intrinsic motivation and performance","volume":"26","year":"2005","journal-title":"J. Econ. Psychol."},{"key":"ref_67","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1002\/(SICI)1099-1050(199601)5:1<13::AID-HEC182>3.0.CO;2-J","article-title":"Indirect cost in economic evaluation: The opportunity cost of unpaid inputs","volume":"5","author":"Posnett","year":"1996","journal-title":"Health Econ."},{"key":"ref_68","first-page":"108","article-title":"The effect of acceptance of airport self-service technology based on technology acceptance integrated model (UTAUT) for motivation of utilization behavior and hedonic motivation-including the moderator effect of personal innovation","volume":"26","author":"Lee","year":"2018","journal-title":"J. Korean Soc. Aviat. Aeronaut."},{"key":"ref_69","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1086\/208816","article-title":"Innovativeness, novelty seeking, and consumer creativity","volume":"7","author":"Hirschman","year":"1980","journal-title":"J. Consum. Res."},{"key":"ref_70","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1002\/mde.4090090309","article-title":"Marketing new technology: Markets, hierarchies, and user-initiated innovation","volume":"9","author":"Foxall","year":"1980","journal-title":"Manag. Decis. Econ."},{"key":"ref_71","doi-asserted-by":"crossref","first-page":"1169","DOI":"10.1002\/sd.2309","article-title":"For sustainable development in the transportation sector: Determinants of acceptance of sustainable transportation using the innovation diffusion theory and technology acceptance model","volume":"30","author":"Ahn","year":"2022","journal-title":"Sustain. Dev."},{"key":"ref_72","doi-asserted-by":"crossref","first-page":"497-A10","DOI":"10.25300\/MISQ\/2014\/38.2.08","article-title":"The effects of web personalization on user attitude and behavior","volume":"38","author":"Ho","year":"2014","journal-title":"MIS Q."},{"key":"ref_73","doi-asserted-by":"crossref","first-page":"63","DOI":"10.32591\/coas.ojer.0702.01063p","article-title":"The mediating role of attitude towards digital technology in the relationship between digital citizenship and motivation in social studies course","volume":"7","author":"Pala","year":"2023","journal-title":"Open J. Educ. Res."},{"key":"ref_74","unstructured":"Baker, C. (1992). Attitudes and Language, Multilingual Matters."},{"key":"ref_75","doi-asserted-by":"crossref","first-page":"603","DOI":"10.1521\/soco.2007.25.5.603","article-title":"Attitudes as object\u2013evaluation associations of varying strength","volume":"25","author":"Fazio","year":"2007","journal-title":"Soc. Cogn."},{"key":"ref_76","doi-asserted-by":"crossref","first-page":"330","DOI":"10.1177\/0092070305276149","article-title":"Intentions to use mobile services: Antecedents and cross-service comparisons","volume":"33","author":"Nysveen","year":"2005","journal-title":"J. Acad. Mark. Sci."},{"key":"ref_77","doi-asserted-by":"crossref","unstructured":"Lee, S., and Kim, B.G. (2020). The impact of individual motivations and social capital on the continuous usage intention of mobile social apps. Sustainability, 12.","DOI":"10.3390\/su12208364"},{"key":"ref_78","first-page":"359","article-title":"Underestimated habits: Hypothetical choice design in consumer research","volume":"2","author":"Herziger","year":"2017","journal-title":"J. Assoc. Consum. Res."},{"key":"ref_79","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1016\/j.procs.2017.11.348","article-title":"Factors influencing consumers\u2019 attitude towards adoption and continuous use of mobile applications: A conceptual model","volume":"122","author":"Malik","year":"2017","journal-title":"Procedia Comput. Sci."},{"key":"ref_80","doi-asserted-by":"crossref","first-page":"1349","DOI":"10.1108\/02635570710834009","article-title":"Acceptance and adoption of the innovative use of smartphone","volume":"107","author":"Park","year":"2007","journal-title":"Ind. Manag. Data Syst."},{"key":"ref_81","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1007\/BF02723475","article-title":"A comparative analysis of two models of behavioral intention","volume":"20","author":"Netemeyer","year":"1992","journal-title":"J. Acad. Mark. Sci."},{"key":"ref_82","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1080\/10496491.2018.1405523","article-title":"Factors affecting attitudes and behavioral intentions toward in-app mobile advertisements","volume":"24","author":"Sigurdsson","year":"2018","journal-title":"J. Promot. Manag."},{"key":"ref_83","first-page":"170","article-title":"Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation","volume":"17","author":"Lv","year":"2018","journal-title":"Int. J. Inf. Technol. Manag."},{"key":"ref_84","first-page":"134","article-title":"Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions","volume":"6","year":"2014","journal-title":"Int. J. Qual. Serv. Sci."},{"key":"ref_85","doi-asserted-by":"crossref","unstructured":"Rather, R.A., Tehseen, S., Itoo, M.H., and Parrey, S.H. (2021). Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector. Consumer Behaviour in Hospitality and Tourism, Routledge.","DOI":"10.4324\/9781003181071-4"},{"key":"ref_86","doi-asserted-by":"crossref","first-page":"58","DOI":"10.1108\/09604521211198119","article-title":"Customer loyalty and the role of relationship length","volume":"22","author":"Wang","year":"2012","journal-title":"Manag. Serv. Qual. Int. J."},{"key":"ref_87","first-page":"183","article-title":"Assessing the relationship between corporate reputation, customer satisfaction, behavioural intentions and customer loyalty","volume":"9","author":"Andriana","year":"2019","journal-title":"Int. J. Innov. Creat. Change"},{"key":"ref_88","first-page":"22","article-title":"Impact of usability website attributes on users\u2019 trust, satisfaction and loyalty","volume":"8","author":"Dabrowski","year":"2014","journal-title":"Soc. Sci."},{"key":"ref_89","first-page":"209","article-title":"The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: The case of Nigerian retail banks","volume":"10","author":"Abdullattef","year":"2013","journal-title":"Asian Soc. Sci."},{"key":"ref_90","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1509\/jmkg.71.4.019","article-title":"The long-term impact of loyalty programs on consumer purchase behavior and loyalty","volume":"71","author":"Liu","year":"2007","journal-title":"J. Mark."},{"key":"ref_91","doi-asserted-by":"crossref","first-page":"122","DOI":"10.1108\/09590550510581458","article-title":"Attitude and age differences in online buying","volume":"33","author":"Sorce","year":"2005","journal-title":"Int. J. Retail Distrib. Manag."},{"key":"ref_92","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1504\/IJMC.2016.076285","article-title":"Factors affecting mobile application usage: Exploring the roles of gender, age, and application types from behaviour log data","volume":"14","author":"Hwang","year":"2016","journal-title":"Int. J. Mob. Commun."},{"key":"ref_93","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1016\/j.techsoc.2018.01.003","article-title":"The moderating role of device type and age of users on the intention to use mobile shopping applications","volume":"53","author":"Natarajan","year":"2018","journal-title":"Technol. Soc."},{"key":"ref_94","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/249610","article-title":"Measuring user participation, user involvement, and user attitude","volume":"18","author":"Barki","year":"1994","journal-title":"MIS Q."},{"key":"ref_95","first-page":"100783","article-title":"Mobility as a service (MaaS): A thematic map of challenges and opportunities","volume":"43","author":"Alyavina","year":"2022","journal-title":"Res. Transp. Bus. Manag."},{"key":"ref_96","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1016\/j.cirpj.2016.04.002","article-title":"Interview study: How can product-service systems increase customer acceptance of innovations","volume":"15","author":"Schmidt","year":"2016","journal-title":"CIRP J. Manuf. Sci. Technol."},{"key":"ref_97","doi-asserted-by":"crossref","first-page":"103964","DOI":"10.1016\/j.tra.2024.103964","article-title":"Transport stakeholders\u2019 perceptions of Mobility-as-a-Service: A Q-study of cultural shift proponents, policy advocates and technology supporters","volume":"181","author":"Nikitas","year":"2024","journal-title":"Transp. Res. Part A Policy Pract."}],"container-title":["Information"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.mdpi.com\/2078-2489\/15\/9\/536\/pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T15:47:37Z","timestamp":1760111257000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.mdpi.com\/2078-2489\/15\/9\/536"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,9,3]]},"references-count":97,"journal-issue":{"issue":"9","published-online":{"date-parts":[[2024,9]]}},"alternative-id":["info15090536"],"URL":"https:\/\/doi.org\/10.3390\/info15090536","relation":{},"ISSN":["2078-2489"],"issn-type":[{"type":"electronic","value":"2078-2489"}],"subject":[],"published":{"date-parts":[[2024,9,3]]}}}