{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T01:34:18Z","timestamp":1760146458955,"version":"build-2065373602"},"reference-count":67,"publisher":"MDPI AG","issue":"11","license":[{"start":{"date-parts":[[2024,11,1]],"date-time":"2024-11-01T00:00:00Z","timestamp":1730419200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"European Commission","award":["70930"],"award-info":[{"award-number":["70930"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>Apart from being an economic struggle, migration is first of all a societal challenge; most migrants come from different cultural and social contexts, do not speak the language of the host country, and are not familiar with its societal, administrative, and labour market infrastructure. This leaves them in need of dedicated personal assistance during their reception and integration. However, due to the continuously high number of people in need of attendance, public administrations and non-governmental organizations are often overstrained by this task. The objective of the Welcome Platform is to address the most pressing needs of migrants. The Platform incorporates advanced Embodied Conversational Agent and Virtual Reality technologies to support migrants in the context of reception, integration, and social inclusion in the host country. It has been successfully evaluated in trials with migrants in three European countries in view of potentially deviating needs at the municipal, regional, and national levels, respectively: the City of Hamm in Germany, Catalonia in Spain, and Greece. The results show that intelligent technologies can be a valuable supplementary tool for reducing the workload of personnel involved in migrant reception, integration, and inclusion.<\/jats:p>","DOI":"10.3390\/info15110686","type":"journal-article","created":{"date-parts":[[2024,11,1]],"date-time":"2024-11-01T11:53:43Z","timestamp":1730462023000},"page":"686","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies"],"prefix":"10.3390","volume":"15","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9446-3748","authenticated-orcid":false,"given":"Leo","family":"Wanner","sequence":"first","affiliation":[{"name":"Catalan Institute for Research and Advanced Studies (ICREA), 08010 Barcelona, Spain"},{"name":"Department of Engineering, Pompeu Fabra University, 08002 Barcelona, Spain"}]},{"given":"Daniel","family":"Bowen","sequence":"additional","affiliation":[{"name":"NTT Data, 08005 Barcelona, Spain"}]},{"given":"Marta","family":"Burgos","sequence":"additional","affiliation":[{"name":"M\u00e9todo Estudios Consultores, 36206 Vigo, Spain"}]},{"given":"Ester","family":"Carrasco","sequence":"additional","affiliation":[{"name":"Generalitat de Catalunya, 08038 Barcelona, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8800-0210","authenticated-orcid":false,"given":"Jan","family":"\u010cernock\u00fd","sequence":"additional","affiliation":[{"name":"Department of Computer Graphics and Multimedia, Technical University Brno, 612 00 Brno, Czech Republic"}]},{"given":"Toni","family":"Codina","sequence":"additional","affiliation":[{"name":"ISocial Foundation, 08018 Barcelona, Spain"}]},{"given":"Jevgenijs","family":"Danilins","sequence":"additional","affiliation":[{"name":"Nurogames GmbH, 50676 K\u00f6ln, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0009-0000-2127-1377","authenticated-orcid":false,"given":"Steffi","family":"Davey","sequence":"additional","affiliation":[{"name":"CENTRIC, Sheffield Hallam University, Sheffield S1 1WB, UK"}]},{"given":"Joan","family":"de Lara","sequence":"additional","affiliation":[{"name":"Generalitat de Catalunya, 08038 Barcelona, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0009-0001-7166-9559","authenticated-orcid":false,"given":"Eleni","family":"Dimopoulou","sequence":"additional","affiliation":[{"name":"PRAKSIS, 10437 Athens, Greece"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5398-4371","authenticated-orcid":false,"given":"Ekaterina","family":"Egorova","sequence":"additional","affiliation":[{"name":"Department of Computer Graphics and Multimedia, Technical University Brno, 612 00 Brno, Czech Republic"}]},{"given":"Christine","family":"Gebhard","sequence":"additional","affiliation":[{"name":"Caritas Hamm, 59065 Hamm, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5854-8640","authenticated-orcid":false,"given":"Jens","family":"Grivolla","sequence":"additional","affiliation":[{"name":"Department of Engineering, Pompeu Fabra University, 08002 Barcelona, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8830-7247","authenticated-orcid":false,"given":"Elena","family":"Jaramillo-Rojas","sequence":"additional","affiliation":[{"name":"Deutsches Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz, 66123 Saarbr\u00fccken, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0009-0009-5431-8640","authenticated-orcid":false,"given":"Matthias","family":"Klusch","sequence":"additional","affiliation":[{"name":"Deutsches Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz, 66123 Saarbr\u00fccken, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7326-5910","authenticated-orcid":false,"given":"Athanasios","family":"Mavropoulos","sequence":"additional","affiliation":[{"name":"Center for Research & Technology Hellas, 57001 Thermi, Greece"}]},{"given":"Maria","family":"Moudatsou","sequence":"additional","affiliation":[{"name":"PRAKSIS, 10437 Athens, Greece"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3435-1795","authenticated-orcid":false,"given":"Artemisia","family":"Nikolaidou","sequence":"additional","affiliation":[{"name":"Center for Security Studies, KEMEA, 11527 Athens, Greece"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4001-1225","authenticated-orcid":false,"given":"Dimos","family":"Ntioudis","sequence":"additional","affiliation":[{"name":"Center for Research & Technology Hellas, 57001 Thermi, Greece"}]},{"given":"Irene","family":"Rodr\u00edguez","sequence":"additional","affiliation":[{"name":"ISocial Foundation, 08018 Barcelona, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8055-8738","authenticated-orcid":false,"given":"Mirela","family":"Rosgova","sequence":"additional","affiliation":[{"name":"Center for Security Studies, KEMEA, 11527 Athens, Greece"}]},{"given":"Yash","family":"Shekhawat","sequence":"additional","affiliation":[{"name":"Nurogames GmbH, 50676 K\u00f6ln, Germany"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8370-2109","authenticated-orcid":false,"given":"Alexander","family":"Shvets","sequence":"additional","affiliation":[{"name":"Department of Engineering, Pompeu Fabra University, 08002 Barcelona, Spain"}]},{"given":"Oleksandr","family":"Sobko","sequence":"additional","affiliation":[{"name":"NTT Data, 08005 Barcelona, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0456-8280","authenticated-orcid":false,"given":"Grigoris","family":"Tzionis","sequence":"additional","affiliation":[{"name":"Center for Research & Technology Hellas, 57001 Thermi, Greece"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2505-9178","authenticated-orcid":false,"given":"Stefanos","family":"Vrochidis","sequence":"additional","affiliation":[{"name":"Center for Research & Technology Hellas, 57001 Thermi, 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