{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,20]],"date-time":"2026-06-20T22:58:07Z","timestamp":1781996287199,"version":"3.54.5"},"reference-count":47,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2025,3,18]],"date-time":"2025-03-18T00:00:00Z","timestamp":1742256000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>Over recent years, digital and intelligent technologies have been driving the transformation of discipline-specific information services in academic libraries toward user experience optimization and service innovation. This study constructs a quality evaluation framework for discipline-specific information services in academic libraries, incorporating digital-intelligence characteristics to provide theoretical references and evaluation guidelines for enhancing service quality and user satisfaction in an information-ubiquitous environment. Drawing on LibQual+TM, WebQUAL, and E-SERVQUAL service quality evaluation models and integrating expert interviews with the contextual characteristics of academic library discipline-specific information services, this study develops a comprehensive evaluation system comprising six dimensions\u2014Perceived Information Quality, Information Usability, Information Security, Interactive Feedback, Tool Application, and User Experience\u2014with fifteen specific indicators. The analytic hierarchy process (AHP) was applied to determine the weight of these indicators. To validate the practicality of the evaluation system, a fuzzy comprehensive evaluation method was employed for an empirical analysis using discipline-specific information services at Tsinghua University Library in China as a case study. The evaluation results indicate that the overall quality of discipline-specific information services at Tsinghua University Library is satisfactory, with Tool Application, Perceived Information Quality, and Information Usability identified as key factors influencing service quality. To further enhance discipline-specific information services in academic libraries, emphasis should be placed on service intelligence and precision-driven optimization, strengthening user experience, interaction and feedback mechanisms, and data security measures. These improvements will better meet the diverse needs of users and enhance the overall effectiveness of discipline-specific information services.<\/jats:p>","DOI":"10.3390\/info16030245","type":"journal-article","created":{"date-parts":[[2025,3,18]],"date-time":"2025-03-18T11:02:31Z","timestamp":1742295751000},"page":"245","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["AHP-Based Evaluation of Discipline-Specific Information Services in Academic Libraries Under Digital Intelligence"],"prefix":"10.3390","volume":"16","author":[{"given":"Simeng","family":"Zhang","sequence":"first","affiliation":[{"name":"Faculty of Humanities and Social Sciences, Macao Polytechnic University, Macao 999078, China"},{"name":"Fujian Vocational and Technical College of Forestry, Nanping 353000, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2400-7624","authenticated-orcid":false,"given":"Tao","family":"Zhang","sequence":"additional","affiliation":[{"name":"Faculty of Humanities and Social Sciences, Macao Polytechnic University, Macao 999078, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9971-4748","authenticated-orcid":false,"given":"Xi","family":"Wang","sequence":"additional","affiliation":[{"name":"Faculty of Humanities and Social Sciences, Macao Polytechnic University, Macao 999078, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2025,3,18]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1108\/01435120210439843","article-title":"Managing change: Libraries and information services in the digital age","volume":"23","author":"Tam","year":"2002","journal-title":"Libr. 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