{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,3]],"date-time":"2026-04-03T06:26:02Z","timestamp":1775197562277,"version":"3.50.1"},"reference-count":74,"publisher":"MDPI AG","issue":"12","license":[{"start":{"date-parts":[[2025,12,3]],"date-time":"2025-12-03T00:00:00Z","timestamp":1764720000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100023920","name":"Schulich School of Business","doi-asserted-by":"crossref","id":[{"id":"10.13039\/501100023920","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>Analyzing 2,309,573 tweets by S&amp;P 500 firms along with 2,498,767 public replies, we examine how firms\u2019 ESG communication tactics on social media influence the micro-level accumulation of reputational capital. Leveraging the prior communication literature, we categorize firms\u2019 ESG messages based on three primary communication functions: Information, Community-Building, and Action. Information-based tactics unidirectionally disseminate knowledge; community-building tactics foster engagement and relationship-building; and action-based tactics seek to mobilize stakeholders to take direct action. Our results indicate that information-focused ESG messages relate to reputational awareness, whereas community-building tactics are associated with reputational favorability. Additional analyses reveal different audience response patterns between ESG-specific and general corporate messaging as well as between B2C and B2B firms. This study provides evidence of new, non-reporting-based ESG communication tactics and illustrates how firms accumulate reputational capital on a micro, message-by-message, day-to-day level. Our findings offer insights into the strategic use of ESG communication to enhance corporate reputation.<\/jats:p>","DOI":"10.3390\/info16121063","type":"journal-article","created":{"date-parts":[[2025,12,3]],"date-time":"2025-12-03T08:44:28Z","timestamp":1764751468000},"page":"1063","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["ESG Communication Tactics and Reputational Capital on Social Media"],"prefix":"10.3390","volume":"16","author":[{"given":"Tahmina","family":"Ahmed","sequence":"first","affiliation":[{"name":"Business Administration Program, University of Niagara Falls Canada, 4342 Queen St, Niagara Falls, ON L2E 7J7, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2115-3981","authenticated-orcid":false,"given":"Gajindra","family":"Maharaj","sequence":"additional","affiliation":[{"name":"Faculty of Liberal Arts and Professional Studies, York University, 111 Ian MacDonald Blvd., Toronto, ON M3J 1P3, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8079-0588","authenticated-orcid":false,"given":"Gregory D.","family":"Saxton","sequence":"additional","affiliation":[{"name":"Schulich School of Business, York University, 111 Ian MacDonald Blvd., Toronto, ON M3J 1P3, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5064-5008","authenticated-orcid":false,"given":"Shujie","family":"Zhang","sequence":"additional","affiliation":[{"name":"Schulich School of Business, York University, 111 Ian MacDonald Blvd., Toronto, ON M3J 1P3, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2025,12,3]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"513","DOI":"10.1080\/09638180.2012.748256","article-title":"The Role of Information in Building Reputation in an Investment","volume":"22","author":"Lunawat","year":"2013","journal-title":"Trust Fund. 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