{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,17]],"date-time":"2026-01-17T07:29:27Z","timestamp":1768634967836,"version":"3.49.0"},"reference-count":201,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2023,9,20]],"date-time":"2023-09-20T00:00:00Z","timestamp":1695168000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100004410","name":"Scientific and Technological Research Council of Turkey","doi-asserted-by":"publisher","award":["221M391"],"award-info":[{"award-number":["221M391"]}],"id":[{"id":"10.13039\/501100004410","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Informatics"],"abstract":"<jats:p>The aim of this study is to conceptualize website usability and develop a survey instrument to measure related concepts from the perspective of end users. We designed a three-stage methodology. First, concepts related to website usability were derived using content analysis technique. A total of 16 constructs measuring website usability were defined with their explanations and corresponding open codes. Second, a survey instrument was developed according to the defined open codes and the literature. The instrument was first validated using face validity, pilot testing (n = 30), and content validity (n = 40). Third, the survey instrument was validated using explanatory and confirmatory analyses. In the explanatory analysis, 785 questionnaires were collected from e-commerce website users to validate the factor structure of website usability. For confirmatory factor analysis, a new sample collected from 1086 users of e-commerce websites was used to confirm the measurement model. In addition, nomological validation was conducted by analyzing the effect of website usability concepts on three key factors: \u201ccontinued intention to use\u201d, \u201csatisfaction\u201d, and \u201cbrand loyalty\u201d.<\/jats:p>","DOI":"10.3390\/informatics10030075","type":"journal-article","created":{"date-parts":[[2023,9,20]],"date-time":"2023-09-20T01:32:50Z","timestamp":1695173570000},"page":"75","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Conceptualization and Survey Instrument Development for Website Usability"],"prefix":"10.3390","volume":"10","author":[{"given":"Nevcihan","family":"Toraman","sequence":"first","affiliation":[{"name":"Industrial Engineering Department, Faculty of Management, Istanbul Technical University, Istanbul 34367, T\u00fcrkiye"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9329-6936","authenticated-orcid":false,"given":"Aycan","family":"Pekpazar","sequence":"additional","affiliation":[{"name":"Industrial Engineering Department, Faculty of Engineering, Samsun University, Samsun 55420, T\u00fcrkiye"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2925-0954","authenticated-orcid":false,"given":"Cigdem Altin","family":"Gumussoy","sequence":"additional","affiliation":[{"name":"Industrial Engineering Department, Faculty of Management, Istanbul Technical University, Istanbul 34367, T\u00fcrkiye"}]}],"member":"1968","published-online":{"date-parts":[[2023,9,20]]},"reference":[{"key":"ref_1","unstructured":"(2023, June 27). 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