{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,25]],"date-time":"2026-07-25T03:08:51Z","timestamp":1784948931183,"version":"3.55.0"},"reference-count":83,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2022,10,10]],"date-time":"2022-10-10T00:00:00Z","timestamp":1665360000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100008675","name":"Zayed University","doi-asserted-by":"publisher","award":["R20131"],"award-info":[{"award-number":["R20131"]}],"id":[{"id":"10.13039\/501100008675","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Informatics"],"abstract":"<jats:p>Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality and accuracy rather than an interpersonal communication style. Existing studies on personality-imbued chatbots have mostly assessed the effect of chatbot personality on user preference and satisfaction. However, the influence of chatbot personality on behavioral qualities, such as users\u2019 trust, engagement, and perceived authenticity of the chatbots, is largely unexplored. To bridge this gap, this study contributes: (1) A detailed design of a personality-imbued chatbot used in academic advising. (2) Empirical findings of an experiment with students who interacted with three different versions of the chatbot. Each version, vetted by psychology experts, represents one of the three dominant traits, agreeableness, conscientiousness, and extraversion. The experiment focused on the effect of chatbot personality on trust, authenticity, engagement, and intention to use the chatbot. Furthermore, we assessed whether gender plays a role in students\u2019 perception of the personality-imbued chatbots. Our findings show a positive impact of chatbot personality on perceived chatbot authenticity and intended engagement, while student gender does not play a significant role in the students\u2019 perception of chatbots.<\/jats:p>","DOI":"10.3390\/informatics9040081","type":"journal-article","created":{"date-parts":[[2022,10,10]],"date-time":"2022-10-10T05:12:21Z","timestamp":1665378741000},"page":"81","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":56,"title":["Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior"],"prefix":"10.3390","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0000-0989","authenticated-orcid":false,"given":"Mohammad Amin","family":"Kuhail","sequence":"first","affiliation":[{"name":"College of Interdisciplinary Studies, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Justin","family":"Thomas","sequence":"additional","affiliation":[{"name":"School of Psychology, Liverpool John Moores University, Liverpool L3 5UX, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5398-2624","authenticated-orcid":false,"given":"Salwa","family":"Alramlawi","sequence":"additional","affiliation":[{"name":"College of Computer and Information Sciences, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Syed Jawad Hussain","family":"Shah","sequence":"additional","affiliation":[{"name":"School of Science and Engineering, University of Missouri-Kansas City, Kansas City, MO 64108, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Erik","family":"Thornquist","sequence":"additional","affiliation":[{"name":"College of Technological Innovation, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2022,10,10]]},"reference":[{"key":"ref_1","unstructured":"Oh, K.-J., Lee, D., Ko, B., and Choi, H.-J. (June, January 29). A chatbot for psychiatric counseling in mental healthcare service based on emotional dialogue analysis and sentence generation. Proceedings of the 18th IEEE International Conference on Mobile Data Management (MDM), Daejeon, Korea."},{"key":"ref_2","doi-asserted-by":"crossref","unstructured":"Xu, A., Liu, Z., Guo, Y., Sinha, V., and Akkiraju, R. (2017, January 6\u201311). A new chatbot for customer service on social media. Proceedings of the CHI Conference on Human Factors in Computing Systems, Denver, CO, USA.","DOI":"10.1145\/3025453.3025496"},{"key":"ref_3","doi-asserted-by":"crossref","unstructured":"Kuhail, M.A., Alturki, N., Alramlawi, S., and Alhejori, K. (2022). Interacting with Educational Chatbots: A Systematic Review. 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