{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,23]],"date-time":"2026-08-23T15:39:11Z","timestamp":1787499551921,"version":"build-2736575974"},"reference-count":89,"publisher":"MDPI AG","issue":"2","license":[{"start":{"date-parts":[[2023,3,31]],"date-time":"2023-03-31T00:00:00Z","timestamp":1680220800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"Hong Kong Polytechnic University","award":["P0039898"],"award-info":[{"award-number":["P0039898"]}]},{"name":"Hong Kong Polytechnic University","award":["No: G-UAN9"],"award-info":[{"award-number":["No: G-UAN9"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JTAER"],"abstract":"<jats:p>The global shipping industry faces many uncertainties which impact on how organisations within this sector will perform in the future. Research in the critical success factors which impact the global shipping industry in the digital era is lacking. This study plugs the gap in the literature by identifying four key critical success factors which are innovation capability, risk governance capability, leadership and strategic capability, and technological capability. In addition, this study also found three organisational performance measures that are useful for senior management teams within the industry, namely, financial performance, operational performance and marketing performance. The results were then triangulated and validated by the case study method using a global shipping organisation. The findings establish a set of critical success factors and the corresponding relationships between the identified critical success factors and the identified organisational performance measures. The paper also provides managerial insights for industry practitioners for defining, prioritising and allocating resources in order to improve organisational performance.<\/jats:p>","DOI":"10.3390\/jtaer18020041","type":"journal-article","created":{"date-parts":[[2023,4,3]],"date-time":"2023-04-03T03:32:59Z","timestamp":1680492779000},"page":"795-813","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era"],"prefix":"10.3390","volume":"18","author":[{"given":"Surinder","family":"Brrar","sequence":"first","affiliation":[{"name":"Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eunha","family":"Lee","sequence":"additional","affiliation":[{"name":"College of Natural Sciences, Korea National Open University, Seoul 03087, Republic of Korea"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7277-7666","authenticated-orcid":false,"given":"Tsz Leung","family":"Yip","sequence":"additional","affiliation":[{"name":"Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2023,3,31]]},"reference":[{"key":"ref_1","unstructured":"UNCTAD (2018). 50 Years of Review of Maritime Transport 1968\u20132018, Transport and Trade Facilitation, United Nations. 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