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This study develops a theory\u2013data fusion framework to identify key satisfaction drivers in China\u2019s fresh e-commerce sector. Utilizing Python-based crawlers, we extracted 1252 online reviews of Aksu apples from a certain fresh produce e-commerce platform alongside 509 validated questionnaires. Through systematic literature synthesis, three core dimensions\u2014perceived value (price\u2013performance balance), platform experience (interface usability), and perceived quality (freshness assurance)\u2014were operationalized into measurable indicators. The final structural equation model reveals that perceived value, platform experience, and perceived quality all have significant positive impacts on consumer satisfaction. This study pioneers a methodological paradigm integrating computational text mining (Octopus Collector + SPSS Pro) with traditional psychometric scales, achieving superior model fit (RMSEA = 0.023, CFI = 0.981). These findings empower platforms to implement a precision strategy. The validated framework provides a theoretical basis for omnichannel consumer research while addressing the data-source bias prevalent in prior studies.<\/jats:p>","DOI":"10.3390\/jtaer20020114","type":"journal-article","created":{"date-parts":[[2025,5,26]],"date-time":"2025-05-26T04:49:52Z","timestamp":1748234992000},"page":"114","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Development and Validation of a Framework on Consumer Satisfaction in Fresh Food E-Shopping: The Integration of Theory and Data"],"prefix":"10.3390","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3350-761X","authenticated-orcid":false,"given":"Yingxue","family":"Ren","sequence":"first","affiliation":[{"name":"School of Economics and Management, TianGong University, Tianjin 300387, China"}]},{"ORCID":"https:\/\/orcid.org\/0009-0002-2645-3422","authenticated-orcid":false,"given":"Yitong","family":"Qu","sequence":"additional","affiliation":[{"name":"School of Economics and Management, TianGong University, Tianjin 300387, China"}]},{"given":"Junbin","family":"Liang","sequence":"additional","affiliation":[{"name":"School of Economics and Management, TianGong University, Tianjin 300387, China"}]},{"given":"Fangfang","family":"Zhao","sequence":"additional","affiliation":[{"name":"School of Economics and Management, TianGong University, Tianjin 300387, China"}]}],"member":"1968","published-online":{"date-parts":[[2025,5,26]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"124040","DOI":"10.1016\/j.techfore.2025.124040","article-title":"Dynamic optimization of e-commerce supply chains for fresh products with blockchain and reference effect","volume":"214","author":"Liu","year":"2025","journal-title":"Technol. 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