{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,2]],"date-time":"2026-07-02T00:56:11Z","timestamp":1782953771656,"version":"3.54.5"},"reference-count":99,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2025,11,19]],"date-time":"2025-11-19T00:00:00Z","timestamp":1763510400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JTAER"],"abstract":"<jats:p>In contemporary e-commerce, enterprises coordinate transactions, supply chains, and customer interactions within platform-based, data-intensive ecosystems. Integrated office application (IOA) serves as the operational backbone of these ecosystems by unifying communication, content management, workflow automation, and analysis across procurement, fulfillment, and after-sales service processes. As e-commerce processes become fully digitized, employees\u2019 daily interactions with IOA directly impact service quality, operational efficiency, and sustainability outcomes. However, the micro-mechanisms by which IOA attributes translate into sustainable work practices are under-explored in the e-commerce literature. This study aims to explore how system quality, information quality, and collaboration quality influence user perceptions (perceived ease of use and usefulness), social influences (subjective norms), and satisfaction, thus jointly driving user intention and IOA-enabled sustainable behaviors. By integrating the Technology Acceptance Model, the Theory of Planned Behavior, and the IS Success Model, this research elaborates in a human-centered way on how an e-commerce enterprise\u2019s system support can promote corporate and individual sustainability through employees\u2019 adoption and continuous effective use.<\/jats:p>","DOI":"10.3390\/jtaer20040324","type":"journal-article","created":{"date-parts":[[2025,11,19]],"date-time":"2025-11-19T08:50:07Z","timestamp":1763542207000},"page":"324","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Integrated Office Applications Promote the Sustainable Development of E-Commerce Enterprises: A Study Based on the TPB-TAM-IS Success Model"],"prefix":"10.3390","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-9830-9101","authenticated-orcid":false,"given":"Siqin","family":"Wang","sequence":"first","affiliation":[{"name":"International Design School for Advanced Studies, Hongik University, Seoul 04068, Republic of Korea"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jiaxuan","family":"Gong","sequence":"additional","affiliation":[{"name":"School of Design, Jiangnan University, Wuxi 214122, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xiaoshan","family":"Li","sequence":"additional","affiliation":[{"name":"School of Design and Art, Beijing Technology and Business University, Beijing 100037, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0000-3934-7720","authenticated-orcid":false,"given":"Yuhao","family":"Peng","sequence":"additional","affiliation":[{"name":"International Design School for Advanced Studies, Hongik University, Seoul 04068, Republic of Korea"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Changyan","family":"Du","sequence":"additional","affiliation":[{"name":"International Design School for Advanced Studies, Hongik University, Seoul 04068, Republic of Korea"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0000-2814-0847","authenticated-orcid":false,"given":"Ken","family":"Nah","sequence":"additional","affiliation":[{"name":"International Design School for Advanced Studies, Hongik University, Seoul 04068, Republic of Korea"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2025,11,19]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1016\/j.jretai.2017.06.003","article-title":"Product touch and consumers\u2019 online and offline buying: The role of mental representation","volume":"93","author":"Liu","year":"2017","journal-title":"J. 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