{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T01:19:51Z","timestamp":1760059191593,"version":"build-2065373602"},"reference-count":22,"publisher":"MDPI AG","issue":"6","license":[{"start":{"date-parts":[[2025,5,28]],"date-time":"2025-05-28T00:00:00Z","timestamp":1748390400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100001659","name":"Deutsche Forschungsgemeinschaft","doi-asserted-by":"publisher","award":["416228727\u2013SFB 1410"],"award-info":[{"award-number":["416228727\u2013SFB 1410"]}],"id":[{"id":"10.13039\/501100001659","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Robotics"],"abstract":"<jats:p>Remote support in general is a method that saves time and resources. A relatively new and promising technology for remote support that combines video conferencing and physical mobility is that of telepresence systems. The remote assistant, that is, the user of said technology, gains both presence and maneuverability in the distant location. As telepresence systems vary greatly in their design, the question arises as to whether the design influences the perception of the remote assistant. Unlike pure design studies, the present work focuses not only on the design and evaluation of the telepresence system itself, but especially on its perception during a collaborative task involving a human partner visible through the telepresence system. This paper presents two studies in which participants performed an assembly task under the guidance of a remote assistant. The remote assistant was visible through differently designed telepresence systems that were evaluated in terms of social perception and trustworthiness. Four telepresence systems were evaluated in study 1 (N = 32) and five different systems in study 2 (N = 34). The results indicated that similarly designed systems showed only marginal differences, but a system that was designed to transport additional loads and was therefore less agile and rather bulky was rated significantly less positively regarding competence than the other systems. It is particularly noteworthy that it was not the height of the communication medium that was decisive for the rating, but above all, the agility and mobility of the system. These results provide evidence that the design of a telepresence system can influence the social perception of the remote assistant and therefore has implications for the acceptance and use of telepresence systems.<\/jats:p>","DOI":"10.3390\/robotics14060073","type":"journal-article","created":{"date-parts":[[2025,5,29]],"date-time":"2025-05-29T03:30:19Z","timestamp":1748489419000},"page":"73","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["May I Assist You?\u2014Exploring the Impact of Telepresence System Design on the Social Perception of Remote Assistants in Collaborative Assembly Tasks"],"prefix":"10.3390","volume":"14","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6219-6729","authenticated-orcid":false,"given":"Jennifer","family":"Brade","sequence":"first","affiliation":[{"name":"Professorship Production Systems and Processes, Chemnitz University of Technology, Reichenhainer Str. 70, 09126 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3155-974X","authenticated-orcid":false,"given":"Sarah","family":"Mandl","sequence":"additional","affiliation":[{"name":"Professorship Personality Psychology and Assessment, Chemnitz University of Technology, Wilhelm-Raabe-Stra\u00dfe 43, 09120 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9481-9927","authenticated-orcid":false,"given":"Franziska","family":"Klimant","sequence":"additional","affiliation":[{"name":"Professorship Production Systems and Processes, Chemnitz University of Technology, Reichenhainer Str. 70, 09126 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0313-0615","authenticated-orcid":false,"given":"Anja","family":"Strobel","sequence":"additional","affiliation":[{"name":"Professorship Personality Psychology and Assessment, Chemnitz University of Technology, Wilhelm-Raabe-Stra\u00dfe 43, 09120 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Philipp","family":"Klimant","sequence":"additional","affiliation":[{"name":"Professorship Virtual Technologies, Hochschule Mittweida\u2014University of Applied Sciences, Technikumplatz 17, 09648 Mittweida, Germany"},{"name":"Fraunhofer Institute for Machine Tools and Forming Technology IWU, Reichenhainer Stra\u00dfe 88, 09126 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Martin","family":"Dix","sequence":"additional","affiliation":[{"name":"Professorship Production Systems and Processes, Chemnitz University of Technology, Reichenhainer Str. 70, 09126 Chemnitz, Germany"},{"name":"Fraunhofer Institute for Machine Tools and Forming Technology IWU, Reichenhainer Stra\u00dfe 88, 09126 Chemnitz, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2025,5,28]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1515\/pjbr-2018-0022","article-title":"Non-technical users\u2019 first encounters with a robotic telepresence technology: An empirical study of office workers","volume":"9","author":"Bergqvist","year":"2018","journal-title":"Paladyn J. 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