{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,20]],"date-time":"2026-05-20T19:45:46Z","timestamp":1779306346028,"version":"3.51.4"},"reference-count":68,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2019,1,29]],"date-time":"2019-01-29T00:00:00Z","timestamp":1548720000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Sensors"],"abstract":"<jats:p>The study presents some results of customer paths\u2019 analysis in a shopping mall. Bluetooth-based technology is used to collect data. The event log containing spatiotemporal information is analyzed with process mining. Process mining is a technique that enables one to see the whole process contrary to data-centric methods. The use of process mining can provide a readily-understandable view of the customer paths. We installed iBeacon devices, a Bluetooth-based positioning system, in the shopping mall. During December 2017 and January and February 2018, close to 8000 customer data were captured. We aim to investigate customer behaviors regarding gender by using their paths. We can determine the gender of customers if they go to the men\u2019s bathroom or women\u2019s bathroom. Since the study has a comprehensive scope, we focused on male and female customers\u2019 behaviors. This study shows that male and female customers have different behaviors. Their duration and paths, in general, are not similar. In addition, the study shows that the process mining technique is a viable way to analyze customer behavior using Bluetooth-based technology.<\/jats:p>","DOI":"10.3390\/s19030557","type":"journal-article","created":{"date-parts":[[2019,1,29]],"date-time":"2019-01-29T11:27:52Z","timestamp":1548761272000},"page":"557","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":38,"title":["Analyzing of Gender Behaviors from Paths Using Process Mining: A Shopping Mall Application"],"prefix":"10.3390","volume":"19","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3543-4012","authenticated-orcid":false,"given":"Onur","family":"Dogan","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2602-6367","authenticated-orcid":false,"given":"Jose-Luis","family":"Bayo-Monton","sequence":"additional","affiliation":[{"name":"Instituto Universitario de Investigaci\u00f3n de Aplicaciones de las Tecnolog\u00edas de la Informaci\u00f3n y de las Comunicaciones Avanzadas (ITACA), Universitat Polit\u00e8cnica de Val\u00e8ncia, Camino de Vera S\/N, 46022 Valencia, Spain"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2819-5597","authenticated-orcid":false,"given":"Carlos","family":"Fernandez-Llatas","sequence":"additional","affiliation":[{"name":"Instituto Universitario de Investigaci\u00f3n de Aplicaciones de las Tecnolog\u00edas de la Informaci\u00f3n y de las Comunicaciones Avanzadas (ITACA), Universitat Polit\u00e8cnica de Val\u00e8ncia, Camino de Vera S\/N, 46022 Valencia, Spain"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Basar","family":"Oztaysi","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2019,1,29]]},"reference":[{"key":"ref_1","unstructured":"Infosys Corp. 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