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This can be done through the introduction of a business-friendly certification procedure, which is influenced by uncertain inputs and influences many output factors. Each local government has the important task of determining its rank of efficiency in this process. A number of methodologies developed to solve this problem are generally divided into two groups: Parametric and non-parametric. These two groups of methodologies could provide quite different results. Therefore, the purpose of this paper was to create a model using both approaches to achieve a balanced symmetrical approach that produces better results than each approach individually. For this purpose, the paper describes a multicriteria decision aid-based model of optimization to evaluate the effectiveness of this process, integrating classification, data envelopment analysis, and stochastic frontier analysis, as well as its application in a case study of business-friendly certification in the Republic of Serbia.<\/jats:p>","DOI":"10.3390\/sym12061025","type":"journal-article","created":{"date-parts":[[2020,6,18]],"date-time":"2020-06-18T12:21:46Z","timestamp":1592482906000},"page":"1025","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["A Multicriteria Decision Aid-Based Model for Measuring the Efficiency of Business-Friendly Cities"],"prefix":"10.3390","volume":"12","author":[{"given":"Mihailo","family":"Jovanovi\u0107","sequence":"first","affiliation":[{"name":"Office for Information Technologies and e-Government, Government of the Republic of Serbia, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Slobodan","family":"Nedeljkovi\u0107","sequence":"additional","affiliation":[{"name":"Ministry of Interior, Government of the Republic of Serbia, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Milan","family":"Ran\u0111elovi\u0107","sequence":"additional","affiliation":[{"name":"Science Technology Park, 18000 Ni\u0161, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6233-1815","authenticated-orcid":false,"given":"Gordana","family":"Savi\u0107","sequence":"additional","affiliation":[{"name":"Faculty of Organizational Sciences, University of Belgrade, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3819-4387","authenticated-orcid":false,"given":"Vladica","family":"Stojanovi\u0107","sequence":"additional","affiliation":[{"name":"Faculty of Sciences and Mathematics, University of Criminal Investigation and Police Studies, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vladimir","family":"Stojanovi\u0107","sequence":"additional","affiliation":[{"name":"Academy for National Security, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dragan","family":"Ran\u0111elovi\u0107","sequence":"additional","affiliation":[{"name":"Faculty of Diplomacy and Security, University Union-Nikola Tesla, 11221 Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2020,6,17]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","unstructured":"Verbruggen, F., Sutherland, J., Werf, J.M., Brinkkemper, S., and Sutherland, A. 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