{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,18]],"date-time":"2026-06-18T15:19:45Z","timestamp":1781795985133,"version":"3.54.5"},"reference-count":28,"publisher":"MDPI AG","issue":"11","license":[{"start":{"date-parts":[[2020,10,26]],"date-time":"2020-10-26T00:00:00Z","timestamp":1603670400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"King Abdul-Aziz City for Science and Technology","award":["12-INF2970-10"],"award-info":[{"award-number":["12-INF2970-10"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Symmetry"],"abstract":"<jats:p>The development of web applications essentially relies on users\u2019 demands who expect highly efficacious but cost effective software services. Managing time and cost so as to develop web applications that cater to the users\u2019 need is a challenge for developers at present. Moreover, low-cost maintenance can only be achieved by enhancing the durability of the web applications. Identifying characteristics of durability is a complex task because the different experts have different opinions regarding the significance of characteristics that determine durability quotient of the web applications. As established by the best practices undertaken in this context, some experts consider quality to be the most important factor for determining durability. Therefore, the present study enlists multi-criteria decision-based symmetrical technique to address the multi-vector option availability for the apt selection of the characteristics for durability. Furthermore, it has also been identified that a numerical assessment of web applications\u2019 durability can affect the service life and low-cost management in web applications. In this context, to achieve high durability and longevity in web applications, this paper attempts to illustrate and perform a numerical evaluation of durability characteristics. By understanding the various characteristics and their significance towards durability, the paper finds that the hesitant fuzzy-based symmetrical technique of the Analytic Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is an effective methodology for evaluating web applications\u2019 durability. For evaluating the quality of the results and establishing their sensitivity, the authors have assessed the outcomes on six different projects of the University. Additionally, results assessed and discussed in this paper would be a conclusive reference for the developers in their attempts to develop highly durable and manageable web applications.<\/jats:p>","DOI":"10.3390\/sym12111770","type":"journal-article","created":{"date-parts":[[2020,10,26]],"date-time":"2020-10-26T10:38:35Z","timestamp":1603708715000},"page":"1770","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":99,"title":["Hesitant Fuzzy Sets Based Symmetrical Model of Decision-Making for Estimating the Durability of Web Application"],"prefix":"10.3390","volume":"12","author":[{"given":"Kavita","family":"Sahu","sequence":"first","affiliation":[{"name":"Department of Computer Science, Dr. Shakuntala Misra National Rehabilitation University, Lucknow 226017, Uttar Pradesh, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0603-0580","authenticated-orcid":false,"given":"Fahad A.","family":"Alzahrani","sequence":"additional","affiliation":[{"name":"Computer Engineering Department, College of Computer and Information Systems, Umm Al-Qura University, Makkah 21955, Saudi Arabia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"R. K.","family":"Srivastava","sequence":"additional","affiliation":[{"name":"Department of Computer Science, Dr. Shakuntala Misra National Rehabilitation University, Lucknow 226017, Uttar Pradesh, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rajeev","family":"Kumar","sequence":"additional","affiliation":[{"name":"Department of Information Technology, Babasaheb Bhimrao Ambedkar University, Lucknow 226025, Uttar Pradesh, India"},{"name":"Department of Computer Application, Shri Ramswaroop Memorial University, Lucknow-Deva Road, Barabanki 225003, Uttar Pradesh, India"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2020,10,26]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"558","DOI":"10.1016\/j.jss.2007.10.029","article-title":"Software architecture reliability analysis using failure scenarios","volume":"81","author":"Tekinerdogan","year":"2008","journal-title":"J. Syst. 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