{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,22]],"date-time":"2026-03-22T08:16:10Z","timestamp":1774167370447,"version":"3.50.1"},"reference-count":80,"publisher":"MDPI AG","issue":"11","license":[{"start":{"date-parts":[[2023,11,15]],"date-time":"2023-11-15T00:00:00Z","timestamp":1700006400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"National Office for Philosophy and Social Sciences of China","award":["21AZD116"],"award-info":[{"award-number":["21AZD116"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>Artificial intelligence products (AIPs) for older adults enhance the functions of traditional products and improve the quality of their lives. However, AIPs are not popular among this population, and limited attempts have been made to investigate these users\u2019 negative tendencies regarding AIPs. This study explores the causes of avoidance and exit behaviors toward AIPs among older people from both a functional and socio-emotional mismatch perspective. Data were collected from 1102 older AIP users to verify the research model and hypotheses. The results indicate that perceived control and expectation disconfirmation affect the functional mismatch, while public stigma has the greatest impact on the socio-emotional mismatch. Furthermore, the results highlight a mixed influence of the functional and socio-emotional mismatches on negative behaviors. This study explores older people\u2019s negative tendencies toward AIPs, comprehensively considering the functions of AIPs and the socio-emotions they evoke. Thus, it provides new empirical evidence for the systematic relationship between the functional mismatch and the socio-emotional mismatch and fills the research gap on the influence on the subsequent behaviors of older adults. Additionally, this study sheds light on the specific methods of designing, developing, and promoting AIPs.<\/jats:p>","DOI":"10.3390\/systems11110551","type":"journal-article","created":{"date-parts":[[2023,11,15]],"date-time":"2023-11-15T10:57:46Z","timestamp":1700045866000},"page":"551","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":12,"title":["Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches"],"prefix":"10.3390","volume":"11","author":[{"given":"Wenjia","family":"Hong","sequence":"first","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei 230009, China"}]},{"given":"Changyong","family":"Liang","sequence":"additional","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei 230009, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2099-8077","authenticated-orcid":false,"given":"Yiming","family":"Ma","sequence":"additional","affiliation":[{"name":"College of Management Science and Engineering, Anhui University of Finance and Economics, Bengbu 233030, China"}]},{"given":"Junhong","family":"Zhu","sequence":"additional","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei 230009, China"}]}],"member":"1968","published-online":{"date-parts":[[2023,11,15]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"E14","DOI":"10.1038\/s41586-020-2766-y","article-title":"Transparency and reproducibility in artificial intelligence","volume":"586","author":"Adam","year":"2020","journal-title":"Nature"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"101324","DOI":"10.1016\/j.tele.2019.101324","article-title":"Technology acceptance theories and factors influencing artificial Intelligence-based intelligent products","volume":"47","author":"Sohn","year":"2020","journal-title":"Telemat. 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