{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,27]],"date-time":"2026-06-27T16:20:26Z","timestamp":1782577226815,"version":"3.54.5"},"reference-count":87,"publisher":"MDPI AG","issue":"6","license":[{"start":{"date-parts":[[2024,6,18]],"date-time":"2024-06-18T00:00:00Z","timestamp":1718668800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"Key Project of Philosophy and Social Science Research of the Ministry of Education","award":["JZD048"],"award-info":[{"award-number":["JZD048"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>Virtual try-on services, which significantly reduce return rates and enhance user shopping experiences, pose a crucial question: how can user willingness to use these services be increased? Additionally, \u201cGeneration Z\u201d consumers, known for their unique traits and significant consumption potential, have been relatively understudied in this context. To address this theoretical gap, this study employs the Stimulus\u2013Organism\u2013Response (S-O-R) theory as its research framework, using online virtual shoe try-on services as a case study. Focusing on \u201cGeneration Z\u201d consumers, this study utilizes literature review, user research, factor analysis, and linear regression to establish a user experience evaluation scale and behavior model. The user experience evaluation scale identifies positive elements such as convenience, price value, visual information acquisition, emotional value, and social interaction. The negative elements include technical limitations, personalized service deficiencies, and uncertainty. In the behavior model, all elements influence user attitudes. Notably, only the negative elements directly affect users\u2019 willingness to use the service, except social interaction among the positive elements, which positively impacts usage intention. This study also reveals that \u201cGeneration Z\u201d consumers have novel requirements for social interaction. This research effectively addresses existing theoretical gaps and provides a foundational theory for the development of related services and technologies.<\/jats:p>","DOI":"10.3390\/systems12060217","type":"journal-article","created":{"date-parts":[[2024,6,19]],"date-time":"2024-06-19T04:21:28Z","timestamp":1718770888000},"page":"217","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":15,"title":["A Study on the Willingness of \u201cGeneration Z\u201d Consumers to Use Online Virtual Try-On Shopping Services Based on the S-O-R Framework"],"prefix":"10.3390","volume":"12","author":[{"given":"Zhicheng","family":"Wang","sequence":"first","affiliation":[{"name":"School of Fashion Design & Engineering, Zhejiang Sci-Tech University, Hangzhou 311199, China"},{"name":"Digital Intelligence Style and Creative Design Research Center, Key Research Center of Philosophy and Social Sciences of Zhejiang Province, Zhejiang Sci-Tech University, Hangzhou 311199, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7223-6571","authenticated-orcid":false,"given":"Qianling","family":"Jiang","sequence":"additional","affiliation":[{"name":"School of Design, Jiangnan University, Wuxi 214122, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2024,6,18]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","unstructured":"Sarma, R.N., and Vinu, R. 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