{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T10:12:17Z","timestamp":1780481537214,"version":"3.54.1"},"reference-count":68,"publisher":"MDPI AG","issue":"12","license":[{"start":{"date-parts":[[2024,12,17]],"date-time":"2024-12-17T00:00:00Z","timestamp":1734393600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100001809","name":"Chinese National Natural Science Foundation","doi-asserted-by":"publisher","award":["71871135"],"award-info":[{"award-number":["71871135"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"Chinese National Natural Science Foundation","doi-asserted-by":"publisher","award":["Y202352264"],"award-info":[{"award-number":["Y202352264"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Scientific Research Fund of Zhejiang Provincial Education Department","award":["71871135"],"award-info":[{"award-number":["71871135"]}]},{"name":"Scientific Research Fund of Zhejiang Provincial Education Department","award":["Y202352264"],"award-info":[{"award-number":["Y202352264"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>For enterprises, exploring the influence mechanism of consumer satisfaction evaluation behavior (CSEB) holds significant research value for the advancement and further development of social e-commerce platforms. The existing literature primarily focuses on quantitative methods in investigating the influence mechanism of CSEB within social e-commerce platforms. This study endeavors to expand the theoretical boundaries of CSEB through qualitative research. This study adopts a mixed-methods approach, combining primary data collected through in-depth interviews with 32 participants and secondary data gathered from 1000 users via web crawlers. Utilizing grounded theory as an analytical framework, the study meticulously summarizes, concludes, and refines the influencing factors of CSEB. Based on these findings, a robust CSEB model is constructed to provide a deeper understanding of the phenomenon. The study reveals that in the decision-making process of consumer evaluation, behavior is primarily driven by evaluation motivations. These motivations are intricately intertwined with product perception, social influence, and perceived behavior control. The interplay among these factors significantly shapes the manner in which consumers engage in satisfaction evaluation on social e-commerce platforms. This study complements existing quantitative research by providing nuanced insights into the complex interplay of factors, which drive consumer evaluation behavior. Furthermore, the study proposes actionable countermeasures and suggestions for businesses and platform managers to effectively promote and enhance consumer satisfaction evaluation activities, thereby contributing to the sustained growth and development of social e-commerce platforms.<\/jats:p>","DOI":"10.3390\/systems12120572","type":"journal-article","created":{"date-parts":[[2024,12,17]],"date-time":"2024-12-17T10:54:02Z","timestamp":1734432842000},"page":"572","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Research on Influence Mechanism of Consumer Satisfaction Evaluation Behavior Based on Grounded Theory in Social E-Commerce"],"prefix":"10.3390","volume":"12","author":[{"given":"Ru","family":"Wang","sequence":"first","affiliation":[{"name":"College of International Economics & Trade, Ningbo University of Finance & Economics, Ningbo 315175, China"},{"name":"Ningbo Philosophy and Social Science Key Research Base \u201cResearch Base on Digital Economy Innovation and Linkage with Hub Free Trade Zones\u201d, Ningbo 315175, China"},{"name":"Zhejiang Soft Science Research Base \u201cDigital Economy and Open Economy Integration Innovation Research Base\u201d, Ningbo 315175, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6793-0777","authenticated-orcid":false,"given":"Shuhui","family":"Xu","sequence":"additional","affiliation":[{"name":"College of Business Administration, Ningbo University of Finance & Economics, Ningbo 315175, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3170-4073","authenticated-orcid":false,"given":"Shugang","family":"Li","sequence":"additional","affiliation":[{"name":"School of Management, Shanghai University, Shanghai 200444, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4155-4013","authenticated-orcid":false,"given":"Qiwei","family":"Pang","sequence":"additional","affiliation":[{"name":"College of International Economics & Trade, Ningbo University of Finance & Economics, Ningbo 315175, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2024,12,17]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","unstructured":"Taherdoost, H., and Madanchian, M. (2021). Empirical modeling of customer satisfaction for E-services in cross-border E-commerce. Electronics, 10.","DOI":"10.3390\/electronics10131547"},{"key":"ref_2","doi-asserted-by":"crossref","unstructured":"Li, J.L., and Tayi, G.K. (2024). Optimistic Third-Party Sellers in E-Commerce Supply Chains. Systems, 12.","DOI":"10.3390\/systems12100409"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"102394","DOI":"10.1016\/j.jretconser.2020.102394","article-title":"Measurement of factors influencing online shopper buying decisions: A scale development and validation","volume":"59","author":"Fernandes","year":"2021","journal-title":"J. Retail. Consum. Serv."},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"176","DOI":"10.1016\/j.tourman.2017.10.007","article-title":"How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers\u2019 travel experience","volume":"65","author":"Gao","year":"2018","journal-title":"Tour. Manag."},{"key":"ref_5","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1016\/j.ijhm.2018.03.017","article-title":"Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews","volume":"76","author":"Zhao","year":"2019","journal-title":"Int. J. Hosp. Manag."},{"key":"ref_6","doi-asserted-by":"crossref","first-page":"106761","DOI":"10.1016\/j.chb.2021.106761","article-title":"Consumer interaction with cutting-edge technologies: Implications for future research","volume":"120","author":"Ameen","year":"2021","journal-title":"Comput. Hum. Behav."},{"key":"ref_7","doi-asserted-by":"crossref","first-page":"113708","DOI":"10.1016\/j.dss.2021.113708","article-title":"The dynamic customer engagement behaviors in the customer satisfaction survey","volume":"154","author":"Han","year":"2022","journal-title":"Decis. Support Syst."},{"key":"ref_8","doi-asserted-by":"crossref","unstructured":"Glaser, B.G., and Strauss, A.L. (1967). The Discovery of Grounded Theory: Strategies for Qualitative Research, Aldine.","DOI":"10.1097\/00006199-196807000-00014"},{"key":"ref_9","doi-asserted-by":"crossref","first-page":"e12261","DOI":"10.1111\/nin.12261","article-title":"Discriminating among grounded theory approaches","volume":"26","author":"Rieger","year":"2019","journal-title":"Nurs. Inq."},{"key":"ref_10","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1057\/palgrave.dddmp.4350098","article-title":"Web 2.0: Conceptual foundations and marketing issues","volume":"9","author":"Constantinides","year":"2008","journal-title":"J. Direct Data Digit. Mark. Pract."},{"key":"ref_11","doi-asserted-by":"crossref","unstructured":"Turban, E., Whiteside, J., King, D., and Outland, J. (2017). Introduction to Electronic Commerce and Social Commerce, Springer.","DOI":"10.1007\/978-3-319-50091-1"},{"key":"ref_12","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1080\/0965254X.2017.1408672","article-title":"A systematic review on social commerce","volume":"27","author":"Esmaeili","year":"2019","journal-title":"J. Strateg. Mark."},{"key":"ref_13","doi-asserted-by":"crossref","first-page":"1346","DOI":"10.1108\/INTR-08-2022-0657","article-title":"Revisiting the social commerce paradigm: The social commerce (SC) framework and a research agenda","volume":"34","author":"Leong","year":"2024","journal-title":"Internet Res."},{"key":"ref_14","doi-asserted-by":"crossref","first-page":"849","DOI":"10.1108\/BFJ-08-2020-0755","article-title":"Investigating the antecedents of e-commerce satisfaction in social commerce context","volume":"123","author":"Attar","year":"2021","journal-title":"Br. Food J."},{"key":"ref_15","doi-asserted-by":"crossref","first-page":"1527","DOI":"10.1007\/s10796-023-10416-3","article-title":"Impulsive social shopping in social commerce platforms: The role of perceived proximity","volume":"26","author":"Wu","year":"2024","journal-title":"Inf. Syst. Front."},{"key":"ref_16","doi-asserted-by":"crossref","unstructured":"Nacar, R., and Ozdemir, K. (2022). From commerce to E-commerce and social commerce: How global? How local?. Industry 4.0 and Global Businesses: A Multidisciplinary Investigation, Emerald Publishing Limited.","DOI":"10.1108\/978-1-80117-326-120211007"},{"key":"ref_17","doi-asserted-by":"crossref","unstructured":"Ilieva, G., Yankova, T., Klisarova, S., and Dzhabarova, Y. (2022). Customer Satisfaction in e-Commerce during the COVID-19 Pandemic. Systems, 10.","DOI":"10.3390\/systems10060213"},{"key":"ref_18","doi-asserted-by":"crossref","unstructured":"Attar, R.W., Almusharraf, A., Alfawaz, A., and Hajli, N. (2022). New trends in e-commerce research: Linking social commerce and sharing commerce: A systematic literature review. Sustainability, 14.","DOI":"10.3390\/su142316024"},{"key":"ref_19","doi-asserted-by":"crossref","first-page":"8871","DOI":"10.3233\/JIFS-230563","article-title":"Research on consumer negative comment behavior based on social support on social commerce platforms","volume":"45","author":"Wang","year":"2023","journal-title":"J. Intell. Fuzzy Syst."},{"key":"ref_20","doi-asserted-by":"crossref","first-page":"463","DOI":"10.1108\/AJIM-11-2019-0308","article-title":"How online reviews affect purchase intention: A new model based on the stimulus-organism-response (S-O-R) framework","volume":"72","author":"Zhu","year":"2020","journal-title":"Aslib J. Inf. Manag."},{"key":"ref_21","first-page":"133","article-title":"Analysis of e-Commerce Consumer Satisfaction Level with the Technology Acceptance model (TAM) Approach","volume":"5","author":"Kurniawan","year":"2021","journal-title":"Int. J. Econ. Bus. Account. Res. (IJEBAR)"},{"key":"ref_22","doi-asserted-by":"crossref","first-page":"103865","DOI":"10.1016\/j.jretconser.2024.103865","article-title":"Predicting E-commerce customer satisfaction: Traditional machine learning vs. deep learning approaches","volume":"79","author":"Zaghloul","year":"2024","journal-title":"J. Retail. Consum. Serv."},{"key":"ref_23","doi-asserted-by":"crossref","first-page":"118309","DOI":"10.1016\/j.eswa.2022.118309","article-title":"Understanding customer satisfaction via deep learning and natural language processing","volume":"209","author":"Aldunate","year":"2022","journal-title":"Expert Syst. Appl."},{"key":"ref_24","doi-asserted-by":"crossref","first-page":"2131","DOI":"10.1007\/s13042-017-0757-6","article-title":"A hybrid model for opinion mining based on domain sentiment dictionary","volume":"10","author":"Cai","year":"2019","journal-title":"Int. J. Mach. Learn. Cybern."},{"key":"ref_25","doi-asserted-by":"crossref","first-page":"517","DOI":"10.13106\/jafeb.2020.vol7.no9.517","article-title":"Impact of service quality and perceived value on customer satisfaction and behavioral intentions: Evidence from convenience stores in Vietnam","volume":"7","author":"Tran","year":"2020","journal-title":"J. Asian Financ. Econ. Bus."},{"key":"ref_26","unstructured":"Beyari, H., and Abareshi, A. (2019). An empirical study of how social influence impacts customer satisfaction with social commerce sites. Recent Trends in Data Science and Soft Computing: Proceedings of the 3rd International Conference of Reliable Information and Communication Technology (IRICT 2018), Kuala Lumpur, Malaysia, 23\u201324 July 2018, Springer International Publishing."},{"key":"ref_27","doi-asserted-by":"crossref","first-page":"326","DOI":"10.1002\/jtr.2184","article-title":"Influencing altruistic tourist behaviour: Persuasive communication to affect attitudes and self-efficacy beliefs","volume":"20","author":"Shahzalal","year":"2018","journal-title":"Int. J. Tour. Res."},{"key":"ref_28","doi-asserted-by":"crossref","first-page":"113682","DOI":"10.1016\/j.dss.2021.113682","article-title":"How does mobile device usage influence review helpfulness through consumer evaluation? Evidence from TripAdvisor","volume":"153","author":"Han","year":"2022","journal-title":"Decis. Support Syst."},{"key":"ref_29","doi-asserted-by":"crossref","first-page":"666","DOI":"10.1108\/IJPPM-01-2019-0018","article-title":"The impact of the level of customer satisfaction on the quality of e-commerce services","volume":"69","author":"Gajewska","year":"2020","journal-title":"Int. J. Product. Perform. Manag."},{"key":"ref_30","first-page":"375","article-title":"Characteristics for E-satisfaction in E-retailing-evidence from Chinese E-commerce","volume":"12","author":"Siraj","year":"2020","journal-title":"Int. J. Innov. Creat. Chang."},{"key":"ref_31","doi-asserted-by":"crossref","first-page":"845","DOI":"10.1108\/IMDS-04-2019-0214","article-title":"A dual systems model of online impulse buying","volume":"120","author":"Xu","year":"2020","journal-title":"Ind. Manag. Data Syst."},{"key":"ref_32","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1108\/ITP-08-2014-0174","article-title":"Does altruism matter on online group buying? Perspectives from egotistic and altruistic motivation","volume":"28","author":"Shiau","year":"2015","journal-title":"Inf. Technol. People"},{"key":"ref_33","doi-asserted-by":"crossref","first-page":"797","DOI":"10.1016\/j.chb.2017.06.028","article-title":"Knowledge sharing motivations in online health communities: A comparative study of health professionals and normal users","volume":"75","author":"Zhang","year":"2017","journal-title":"Comput. Hum. Behav."},{"key":"ref_34","unstructured":"Charmaz, K. (2006). Constructing Grounded Theory: A Practical Guide through Qualitative Analysis, Sage Publications Ltd."},{"key":"ref_35","doi-asserted-by":"crossref","first-page":"232","DOI":"10.1108\/01443571011024610","article-title":"Using grounded theory method for theory building in operations management research: A study on inter-firm relationship governance","volume":"30","author":"Binder","year":"2010","journal-title":"Int. J. Oper. Prod. Manag."},{"key":"ref_36","doi-asserted-by":"crossref","unstructured":"Shafqat, R., Marinova, D., and Khan, S. (2022). Adapting Grounded Theory to Investigate Sustainability Heritage in Informal Settlements: Case Studies from Islamabad, Pakistan. Sustainability, 14.","DOI":"10.3390\/su14031515"},{"key":"ref_37","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1108\/IJRDM-11-2018-0251","article-title":"Indian shopper motivation to use artificial intelligence: Generating Vroom\u2019s expectancy theory of motivation using grounded theory approach","volume":"47","author":"Chopra","year":"2019","journal-title":"Int. J. Retail Distrib. Manag."},{"key":"ref_38","first-page":"159","article-title":"Consumer immersion in the experiencescape of managed visitor attractions: The nature of the immersion process and the role of involvement","volume":"30","author":"Blumenthal","year":"2019","journal-title":"Tour. Manag. Perspect."},{"key":"ref_39","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1016\/j.jclepro.2019.02.077","article-title":"Study on the impact of haze pollution on residents\u2019 green consumption behavior: The case of Shandong Province","volume":"219","author":"Zhang","year":"2019","journal-title":"J. Clean. Prod."},{"key":"ref_40","doi-asserted-by":"crossref","unstructured":"Kaur, A., and Malik, G. (2020). Understanding the psychology behind panic buying: A grounded theory approach. Glob. Bus. Rev.","DOI":"10.1177\/0972150920973504"},{"key":"ref_41","unstructured":"Denzin, N.K., and Lincoln, Y.S. (1994). Grounded theory methodology: An overview. Handbook of Qualitative Research, SAGE."},{"key":"ref_42","doi-asserted-by":"crossref","first-page":"708","DOI":"10.1177\/0049124118799377","article-title":"Flexible coding of in-depth interviews: A twenty-first-century approach","volume":"50","author":"Deterding","year":"2021","journal-title":"Sociol. Methods Res."},{"key":"ref_43","unstructured":"Miles, M.B., and Huberman, A.M. (1994). Qualitative Data Analysis: An Expanded Sourcebook, Sage."},{"key":"ref_44","unstructured":"Yin, R.K. (2009). Case Study Research: Design and Methods, Sage."},{"key":"ref_45","first-page":"11","article-title":"Does sample size matter in qualitative research? A review of qualitative interviews in IS research","volume":"54","author":"Marshall","year":"2013","journal-title":"J. Comput. Inf. Syst."},{"key":"ref_46","unstructured":"Corbin, J.M. (1990). Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage."},{"key":"ref_47","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1108\/17465640910978391","article-title":"Using triangulation to validate themes in qualitative studies","volume":"4","author":"Jonsen","year":"2009","journal-title":"Qual. Res. Organ. Manag. Int. J."},{"key":"ref_48","doi-asserted-by":"crossref","unstructured":"Lincoln, Y.S., and Guba, E.G. (1985). Naturalistic Inquiry, Sage Publications, Inc.","DOI":"10.1016\/0147-1767(85)90062-8"},{"key":"ref_49","doi-asserted-by":"crossref","first-page":"101985","DOI":"10.1016\/j.jretconser.2019.101985","article-title":"Negative and positive customer shopping experience in an online context","volume":"53","author":"Barari","year":"2020","journal-title":"J. Retail. Consum. Serv."},{"key":"ref_50","doi-asserted-by":"crossref","first-page":"1203","DOI":"10.1007\/s10796-019-09924-y","article-title":"The effect of electronic word of mouth communications on intention to buy: A meta-analysis","volume":"22","author":"Ismagilova","year":"2020","journal-title":"Inf. Syst. Front."},{"key":"ref_51","doi-asserted-by":"crossref","first-page":"65","DOI":"10.15722\/jds.17.6.201906.65","article-title":"Relation between employees and customers affects to the positive word of mouth through customer satisfaction","volume":"17","author":"Nguyen","year":"2019","journal-title":"J. Distrib. Sci."},{"key":"ref_52","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1007\/s11002-018-9447-8","article-title":"Risking the self: The impact of self-esteem on negative word-of-mouth behavior","volume":"29","author":"Philp","year":"2018","journal-title":"Mark. Lett."},{"key":"ref_53","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1080\/10864415.2019.1619905","article-title":"Social support, source credibility, social influence, and impulsive purchase behavior in social commerce","volume":"23","author":"Hu","year":"2019","journal-title":"Int. J. Electron. Commer."},{"key":"ref_54","doi-asserted-by":"crossref","first-page":"69","DOI":"10.2753\/JEC1086-4415160204","article-title":"What drives social commerce? The role of social support and relationship quality","volume":"16","author":"Liang","year":"2011","journal-title":"Int. J. Electron. Commer."},{"key":"ref_55","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","article-title":"The theory of planned behavior","volume":"50","author":"Ajzen","year":"1991","journal-title":"Organ. Behav. Hum. Decis. Process."},{"key":"ref_56","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1037\/h0034845","article-title":"Personal control over aversive stimuli and its relationship to stress","volume":"80","author":"Averill","year":"1973","journal-title":"Psychol. Bull."},{"key":"ref_57","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1002\/dir.10073","article-title":"Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet?","volume":"18","author":"Gwinner","year":"2004","journal-title":"J. Interact. Mark."},{"key":"ref_58","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1016\/j.ijhm.2018.03.004","article-title":"Positive and negative eWOM motivations and hotel customers\u2019 eWOM behavior: Does personality matter?","volume":"75","author":"Hu","year":"2018","journal-title":"Int. J. Hosp. Manag."},{"key":"ref_59","doi-asserted-by":"crossref","first-page":"334","DOI":"10.1016\/j.chb.2016.05.024","article-title":"Determinants of consumers\u2019 attitudes toward mobile advertising: The mediating roles of intrinsic and extrinsic motivations","volume":"63","author":"Feng","year":"2016","journal-title":"Comput. Hum. Behav."},{"key":"ref_60","doi-asserted-by":"crossref","first-page":"197","DOI":"10.13106\/jafeb.2020.vol7.no6.197","article-title":"The effect of consumer motivations on purchase intention of online fashion-sharing platform","volume":"7","author":"Won","year":"2020","journal-title":"J. Asian Financ. Econ. Bus."},{"key":"ref_61","doi-asserted-by":"crossref","unstructured":"Pang, Q., Zhang, M., Yuen, K.F., and Fang, M. (2024). When the winds of change blow: An empirical investigation of ChatGPT\u2019s usage behaviour. Technol. Anal. Strat. Manag., 1\u201315.","DOI":"10.1080\/09537325.2024.2394783"},{"key":"ref_62","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.jretconser.2016.09.005","article-title":"The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions","volume":"34","author":"Ladhari","year":"2017","journal-title":"J. Retail. Consum. Serv."},{"key":"ref_63","doi-asserted-by":"crossref","first-page":"1069","DOI":"10.1108\/JEIM-06-2023-0330","article-title":"Digital transformation as the fuel for sailing toward sustainable success: The roles of coordination mechanisms and social norms","volume":"37","author":"Pang","year":"2024","journal-title":"J. Enterp. Inf. Manag."},{"key":"ref_64","doi-asserted-by":"crossref","first-page":"913","DOI":"10.1177\/0146167208316691","article-title":"Normative Social Influence is Underdetected","volume":"34","author":"Nolan","year":"2008","journal-title":"Personal. Soc. Psychol. Bull."},{"key":"ref_65","doi-asserted-by":"crossref","first-page":"8","DOI":"10.4103\/jehp.jehp_142_14","article-title":"Altruism, the values dimension of caring self-efficacy concept in Iranian pediatric nurses","volume":"6","author":"Alavi","year":"2017","journal-title":"J. Educ. Health Promot."},{"key":"ref_66","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1080\/10941665.2019.1572631","article-title":"The formation of visitor behavioral intention to creative tourism: The role of push\u2013Pull motivation","volume":"24","author":"Dean","year":"2019","journal-title":"Asia Pac. J. Tour. Res."},{"key":"ref_67","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1016\/j.emj.2018.10.004","article-title":"The role of self-determination theory in marketing science: An integrative review and agenda for research","volume":"37","author":"Gilal","year":"2019","journal-title":"Eur. Manag. J."},{"key":"ref_68","doi-asserted-by":"crossref","first-page":"113168","DOI":"10.1016\/j.dss.2019.113168","article-title":"Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation","volume":"129","author":"Nam","year":"2020","journal-title":"Decis. Support Syst."}],"container-title":["Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.mdpi.com\/2079-8954\/12\/12\/572\/pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T16:54:01Z","timestamp":1760115241000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.mdpi.com\/2079-8954\/12\/12\/572"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,12,17]]},"references-count":68,"journal-issue":{"issue":"12","published-online":{"date-parts":[[2024,12]]}},"alternative-id":["systems12120572"],"URL":"https:\/\/doi.org\/10.3390\/systems12120572","relation":{},"ISSN":["2079-8954"],"issn-type":[{"value":"2079-8954","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,12,17]]}}}