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China","award":["2023BJJ083"],"award-info":[{"award-number":["2023BJJ083"]}]},{"name":"National Social Science Fund of China","award":["242400411089"],"award-info":[{"award-number":["242400411089"]}]},{"name":"National Social Science Fund of China","award":["242102320060"],"award-info":[{"award-number":["242102320060"]}]},{"name":"National Social Science Fund of China","award":["2023M733209"],"award-info":[{"award-number":["2023M733209"]}]},{"name":"National Social Science Fund of China","award":["24A630032"],"award-info":[{"award-number":["24A630032"]}]},{"name":"National Social Science Fund of China","award":["24BGL289"],"award-info":[{"award-number":["24BGL289"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>\u201cCause analysis\u201d constitutes an indispensable component in quality management systems, serving to systematically identify the causes of quality defects, thereby enabling the development of targeted improvement strategies that concurrently address surface-level manifestations and fundamental drivers. However, relying solely on personal experience makes it challenging to conduct a comprehensive and in-depth analysis of quality problems. The reason is that, when analyzing the causes of quality problems, it is essential not only to consider the specific context in which the problems occur. This enables \u201cspecific problems\u201d to be \u201cspecifically analyzed\u201d for the formulation of temporary containment measures. Additionally, the context of the problem needs to be stripped. This allows for a general and in-depth analysis of the \u201cclass problem\u201d or the causal linkages underlying the problem, thereby determining the root cause of the problem and formulating a corresponding long-term program. The analysis of the causes of quality problems exhibits \u201cduality\u201d characteristics. Based on this, this study proposes and constructs a two-layer causal knowledge network by leveraging the causal knowledge generated and applied in the process of quality problem solving to address the \u201cduality\u201d characteristic of the cause analysis of quality problems. The proposed network can assist front-line employees in analyzing the quality problems of products from diverse perspectives and overcome the challenge of relying solely on personal experience to comprehensively and profoundly analyze the causal relationships of quality problems. Our method not only contributes to enhancing the efficiency of quality problem solving but also makes a valuable contribution to the advancement of theories and methods related to quality management and knowledge management.<\/jats:p>","DOI":"10.3390\/systems13030142","type":"journal-article","created":{"date-parts":[[2025,2,20]],"date-time":"2025-02-20T11:03:37Z","timestamp":1740049417000},"page":"142","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["A Two-Layer Causal Knowledge Network Construction Method Based on Quality Problem-Solving Data"],"prefix":"10.3390","volume":"13","author":[{"given":"Yubin","family":"Wang","sequence":"first","affiliation":[{"name":"School of Economics and Management, North University of China, Taiyuan 030051, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shirong","family":"Qiang","sequence":"additional","affiliation":[{"name":"School of Economics and Management, North University of China, Taiyuan 030051, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xin","family":"Yue","sequence":"additional","affiliation":[{"name":"College of Psychology, Liaoning Normal University, Dalian 116023, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3046-1791","authenticated-orcid":false,"given":"Tao","family":"Li","sequence":"additional","affiliation":[{"name":"School of Management, Zhengzhou University, Zhengzhou 450001, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Keyong","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Economics and Management, North University of China, Taiyuan 030051, China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2025,2,20]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1016\/j.compind.2020.103277","article-title":"Typical short-term remedy knowledge mining for product quality problem-solving based on bipartite graph clustering","volume":"122","author":"Xu","year":"2020","journal-title":"Comput. 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