{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,20]],"date-time":"2026-07-20T05:54:21Z","timestamp":1784526861614,"version":"3.55.0"},"reference-count":51,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2025,2,27]],"date-time":"2025-02-27T00:00:00Z","timestamp":1740614400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"Ningbo Philosophy and Social Science Planning Project","award":["G2024-1-12"],"award-info":[{"award-number":["G2024-1-12"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>Road freight e-commerce platforms, as a specialized form of e-commerce in the road transportation sector, face complex operational risks due to their unique service positioning and business models. This study employs a comprehensive methodology to examine the risk framework of these platforms. Through the development of three distinct questionnaires, 20 critical risk factors are identified, which were subsequently analyzed using a combination of Decision-making Trial and Evaluation Laboratory (DEMATEL) and Interpretive Structural Modeling (ISM) approaches. Furthermore, a systematic risk assessment is conducted by integrating the Analytic Hierarchy Process (AHP) with Fuzzy Comprehensive Evaluation (FCE) methods. The research reveals that the 20 core risk factors affecting road freight e-commerce platforms exhibit a systematic and hierarchical structure, with clearly defined transmission pathways between different levels of risk factors. This investigation uncovers the internal interaction mechanisms among these risk factors. The study demonstrates that a thorough consideration of risk factor mechanisms, coupled with a systematic risk assessment, can significantly enhance the effectiveness and precision of risk control strategy formulation. This methodological approach not only provides a robust framework for understanding the complex risk landscape of online freight platforms but also offers practical insights for developing targeted risk mitigation strategies in this evolving sector.<\/jats:p>","DOI":"10.3390\/systems13030167","type":"journal-article","created":{"date-parts":[[2025,2,28]],"date-time":"2025-02-28T02:48:37Z","timestamp":1740710917000},"page":"167","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["A Method for Identifying and Assessing Operational Risk Factors of Road Freight E-Commerce Platforms with Multi-Dimensional and Multi-Level Characteristics"],"prefix":"10.3390","volume":"13","author":[{"given":"Ruichen","family":"He","sequence":"first","affiliation":[{"name":"Logistics and E-Commerce College, Zhejiang Wanli University, Ningbo 315100, China"},{"name":"The Key Research Center of Philosophy and Social Science of Zhejiang Province, Modern Port Service Industry and Creative Culture Research Center of Zhejiang Wanli University, Ningbo 315100, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Wenlin","family":"Xing","sequence":"additional","affiliation":[{"name":"Logistics and E-Commerce College, Zhejiang Wanli University, Ningbo 315100, China"},{"name":"The Key Research Center of Philosophy and Social Science of Zhejiang Province, Modern Port Service Industry and Creative Culture Research Center of Zhejiang Wanli University, Ningbo 315100, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zhaojun","family":"Chai","sequence":"additional","affiliation":[{"name":"School of Business Administration, Jiangxi University of Finance and Economics, Nanchang 330013, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-3366-5860","authenticated-orcid":false,"given":"Xinming","family":"Zhang","sequence":"additional","affiliation":[{"name":"Logistics and E-Commerce College, Zhejiang Wanli University, Ningbo 315100, China"},{"name":"The Key Research Center of Philosophy and Social Science of Zhejiang Province, Modern Port Service Industry and Creative Culture Research Center of Zhejiang Wanli University, Ningbo 315100, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2025,2,27]]},"reference":[{"key":"ref_1","unstructured":"Beijing Zhongjiao Xinglu Information Technology Co., Ltd. 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