{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T01:03:52Z","timestamp":1760058232993,"version":"build-2065373602"},"reference-count":32,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T00:00:00Z","timestamp":1742947200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>This research explores the effectiveness of Quality Management Systems (QMSs) certified under the ISO 9001 standard by applying Hotelling\u2019s multivariate statistical test T2. This research focuses on organizations in central Mexico, evaluating whether the adoption of the ISO 9001 standard generates the promised benefits (by the International Standardization Organization itself), such as process improvement, increased customer satisfaction, higher sales, and increased revenues. Using a comprehensive framework grounded in ISO 10014 and incorporating statistical tools, such as descriptive analysis, regression, simulation, and Hotelling\u2019s T2 test, this study examined performance differences across sectors and pinpointed the critical factors impacting QMS outcomes. The results demonstrated notable advantages, including average improvements exceeding 20% in anticipated benefits. Furthermore, the analysis underscored the importance of QMS maturity, process enhancement, and customer satisfaction as pivotal drivers of QMS success. Sector-specific patterns also emerged, revealing that public organizations prioritize process efficiency and customer satisfaction, whereas private entities emphasize sales and revenue growth. By employing multivariate techniques, this research offers valuable insights into the interconnected factors affecting QMS effectiveness and provides actionable recommendations for organizations to enhance their QMS performance.<\/jats:p>","DOI":"10.3390\/systems13040226","type":"journal-article","created":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T13:39:53Z","timestamp":1742996393000},"page":"226","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Transforming Quality into Results: A Multivariate Analysis with Hotelling\u2019s T2 on the Impact of ISO 9001"],"prefix":"10.3390","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1336-9475","authenticated-orcid":false,"given":"Omar Alejandro","family":"Guirette-Barbosa","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"},{"name":"Postgraduate Department, Universidad Aut\u00f3noma de Fresnillo, Carretera Federal Panamericana, Lindavista, Ejidal 4, Fresnillo 99039, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2436-308X","authenticated-orcid":false,"given":"Selene","family":"Casta\u00f1eda-Burciaga","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"},{"name":"Postgraduate Department, Universidad Aut\u00f3noma de Fresnillo, Carretera Federal Panamericana, Lindavista, Ejidal 4, Fresnillo 99039, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6536-4161","authenticated-orcid":false,"given":"Martha Ang\u00e9lica","family":"Ram\u00edrez-Salazar","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"},{"name":"Postgraduate Department, Universidad Aut\u00f3noma de Fresnillo, Carretera Federal Panamericana, Lindavista, Ejidal 4, Fresnillo 99039, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1320-4371","authenticated-orcid":false,"given":"Oscar","family":"Cruz-Dom\u00ednguez","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jos\u00e9 Luis","family":"Carrera-Escobedo","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"},{"name":"Postgraduate Department, Universidad Aut\u00f3noma de Fresnillo, Carretera Federal Panamericana, Lindavista, Ejidal 4, Fresnillo 99039, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0180-023X","authenticated-orcid":false,"given":"Jos\u00e9 de Jes\u00fas","family":"Vel\u00e1zquez-Mac\u00edas","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claudia Guadalupe","family":"Lara-Torres","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad Polit\u00e9cnica de Zacatecas, Plan de Pardillo Sn, Parque Industrial, Fresnillo 99059, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6847-3777","authenticated-orcid":false,"given":"Jos\u00e9 Mar\u00eda","family":"Celaya-Padilla","sequence":"additional","affiliation":[{"name":"Postgraduate Department, Universidad Aut\u00f3noma de Fresnillo, Carretera Federal Panamericana, Lindavista, Ejidal 4, Fresnillo 99039, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"H\u00e9ctor Antonio","family":"Dur\u00e1n-Mu\u00f1oz","sequence":"additional","affiliation":[{"name":"Department of Electrical Engineering, Universidad Aut\u00f3noma de Zacatecas, Alameda Garc\u00eda Cadena 414, Zacatecas 98000, Zacatecas, Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2025,3,26]]},"reference":[{"key":"ref_1","first-page":"1","article-title":"Quality management in the international market","volume":"7","author":"Kamble","year":"2023","journal-title":"Int. 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