{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,18]],"date-time":"2026-08-18T05:14:56Z","timestamp":1787030096653,"version":"build-2736575974"},"reference-count":62,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T00:00:00Z","timestamp":1744070400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Systems"],"abstract":"<jats:p>This study explores the adoption of data-driven approaches to business process management (BPM) by micro, small, and medium enterprises (MSMEs), which are crucial for economic growth and job creation but often face challenges in adopting advanced technologies. The research aims to understand the perceived benefits and persistent barriers that MSMEs encounter when implementing data-driven BPM. A critical review of academic literature was conducted, focusing on factors influencing adoption, perceived benefits, and existing challenges. Literature consistently highlights benefits such as process optimization, informed decision making, customer personalization, operational efficiency, adaptability, risk mitigation, automation, organizational culture transformation, innovation, and transparency. However, the review also identifies significant challenges, including technological and infrastructural limitations, resource constraints, training and skill gaps, organizational and cultural resistance, data management and quality issues, difficulties in implementation and change management, and analytical and technical complexities. These findings emphasize that, while data-driven BPM offers substantial opportunities for MSMEs to improve competitiveness and efficiency, successful adoption requires careful consideration of these multifaceted challenges and the development of tailored strategies to overcome them.<\/jats:p>","DOI":"10.3390\/systems13040265","type":"journal-article","created":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T11:05:02Z","timestamp":1744110302000},"page":"265","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Exploring MSME Owners\u2019 Expectations of Data-Driven Approaches to Business Process Management"],"prefix":"10.3390","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7159-3163","authenticated-orcid":false,"given":"Gelmar","family":"Garc\u00eda-Vidal","sequence":"first","affiliation":[{"name":"Faculty of Law, Administrative and Social Sciences, Universidad UTE, Ave. Mariscal Sucre s\/n and Ave, Mariana de Jes\u00fas. Bloque B, Quito 170512, Ecuador"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8259-2131","authenticated-orcid":false,"given":"Alexander","family":"S\u00e1nchez-Rodr\u00edguez","sequence":"additional","affiliation":[{"name":"Faculty of Engineering Sciences and Industries, Universidad UTE, Ave. Mariscal Sucre s\/n and Ave, Mariana de Jes\u00fas. Bloque B, Quito 170512, Ecuador"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9632-6328","authenticated-orcid":false,"given":"Laritza","family":"Guzm\u00e1n-Vilar","sequence":"additional","affiliation":[{"name":"Independent Researcher, Quito 170512, Ecuador"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rodobaldo","family":"Mart\u00ednez-Vivar","sequence":"additional","affiliation":[{"name":"Faculty of Law, Administrative and Social Sciences, Universidad UTE, Ave. Mariscal Sucre s\/n and Ave, Mariana de Jes\u00fas. Bloque B, Quito 170512, Ecuador"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Reyner","family":"P\u00e9rez-Campdesu\u00f1er","sequence":"additional","affiliation":[{"name":"Faculty of Law, Administrative and Social Sciences, Universidad UTE, Ave. Mariscal Sucre s\/n and Ave, Mariana de Jes\u00fas. Bloque B, Quito 170512, Ecuador"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2025,4,8]]},"reference":[{"key":"ref_1","unstructured":"World Bank (2024). World Development Report 2024: The Middle-Income Trap, World Bank. Available online: http:\/\/hdl.handle.net\/10986\/41919."},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"109561","DOI":"10.1016\/j.ijpe.2025.109561","article-title":"A dual evolutionary perspective on the Co-evolution of data-driven digital transformation and value proposition in manufacturing SMEs","volume":"282","author":"Zheng","year":"2025","journal-title":"Int. J. Prod. 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