{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T05:02:48Z","timestamp":1781067768927,"version":"3.54.1"},"reference-count":125,"publisher":"MDPI AG","issue":"1","license":[{"start":{"date-parts":[[2019,12,28]],"date-time":"2019-12-28T00:00:00Z","timestamp":1577491200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100004406","name":"Universitatea Transilvania din Brasov","doi-asserted-by":"publisher","award":["Bursa Universitatii Transilvania pentru mobilitate internationala 9\/2018"],"award-info":[{"award-number":["Bursa Universitatii Transilvania pentru mobilitate internationala 9\/2018"]}],"id":[{"id":"10.13039\/501100004406","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Sustainability"],"abstract":"<jats:p>In the present generational context, talent management approaches and practices have evolved from the stage of \u201cwar for talent\u201d, defined by competitiveness and elitism, to a more collaborative and inclusive \u201cpost-war stage\u201d. Innovative solutions are increasingly important. In this framework, the main aim of the paper is to confirm that reverse mentoring, a talent management practice which appeared as a response to the necessity to bridge the present generational gap, can be considered a valuable approach in hospitality. Two case studies on the successful implementation of reverse mentoring in Swiss hospitality are presented: the Shadow Comex (Accor) and the ExCom-Y (M\u00f6venpick). Results of a focus-group discussion on the topic of identifying the attitudes and opinions of Romanian employees regarding the implementation of reverse mentoring in hotels are further analyzed. Results support the idea that reverse mentoring has developed and offers great potential for innovation. The present study offers interesting and useful ideas to companies in hospitality on how to implement reverse mentoring. Results from the group discussion demonstrate that Romanian employees have high expectations and innovative approaches regarding the implementation of reverse mentoring, similar to the employees from Switzerland, but they lack trust in their employers regarding the real possibility to implement it.<\/jats:p>","DOI":"10.3390\/su12010263","type":"journal-article","created":{"date-parts":[[2019,12,30]],"date-time":"2019-12-30T05:49:41Z","timestamp":1577684981000},"page":"263","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":31,"title":["Bridging the Generational Gap in the Hospitality Industry: Reverse Mentoring\u2014An Innovative Talent Management Practice for Present and Future Generations of Employees"],"prefix":"10.3390","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0117-5390","authenticated-orcid":false,"given":"Laura","family":"Cismaru","sequence":"first","affiliation":[{"name":"Faculty of Food and Tourism, Transilvania University from Bra\u0219ov, str. Castelului, nr. 148, 500014 Bra\u0219ov, Romania"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8817-3712","authenticated-orcid":false,"given":"Ray","family":"Iunius","sequence":"additional","affiliation":[{"name":"\u00c9cole H\u00f4teli\u00e8re de Lausanne, Route de Cojonnex 18, 1000 Lausanne, Switzerland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1968","published-online":{"date-parts":[[2019,12,28]]},"reference":[{"key":"ref_1","unstructured":"Jooss, S. (2018). Global Talent Management the Identification Process of Pivotal Talent in Multinational Hotel Corporations. [Ph.D. Thesis, Dublin Institute of Technology]."},{"key":"ref_2","first-page":"273","article-title":"The global \u2018war for talent\u2019","volume":"15","author":"Beechler","year":"2009","journal-title":"J. Int. Manag."},{"key":"ref_3","unstructured":"Poole, J. (2017). 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