{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,7]],"date-time":"2026-05-07T18:24:18Z","timestamp":1778178258476,"version":"3.51.4"},"reference-count":79,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2022,9,19]],"date-time":"2022-09-19T00:00:00Z","timestamp":1663545600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Administrative Sciences"],"abstract":"<jats:p>The impact of the employees\u2019 perceptions of CSR activities on the employee-organization relationship has been little explored in the literature. This study aims to analyze the impact of corporate social responsibility (CSR) perceptions (Environment-related CSR; Employee-related CSR, Customer-related CSR) on organizational citizenship behavior through the mediating role of the organizational identification of employees in the hotel sector. A questionnaire was applied to a sample of 214 frontline employees who work in four- and five-star hotels. Using Model 4 of the PROCESS macro, a mediation model was designed to test the hypotheses. The results indicate that there is a mediation model that uses the effect of organizational identification in the relationship between perceptions of CSR and organizational citizenship behavior. This study concludes that an increase in identification with the organization based on environmental-related activities, employee-related activities, or customer-related activities impact on OCB. The results of this study represent contributions to the literature in the CSR field, as well as to the case of human resources managers who wish to enhance organizational citizenship behavior and identification among hotel staff.<\/jats:p>","DOI":"10.3390\/admsci12030120","type":"journal-article","created":{"date-parts":[[2022,9,19]],"date-time":"2022-09-19T21:47:27Z","timestamp":1663624047000},"page":"120","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Corporate Social Responsibility: The Impact of Employees\u2019 Perceptions on Organizational Citizenship Behavior through Organizational Identification"],"prefix":"10.3390","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9476-2863","authenticated-orcid":false,"given":"Carla","family":"Freire","sequence":"first","affiliation":[{"name":"School of Economics and Management, University of Minho, 4710-057 Braga, Portugal"}]},{"given":"Joana","family":"Gon\u00e7alves","sequence":"additional","affiliation":[{"name":"School of Economics and Management, University of Minho, 4710-057 Braga, Portugal"}]},{"given":"Maria Rita","family":"Carvalho","sequence":"additional","affiliation":[{"name":"School of Economics and Management, University of Minho, 4710-057 Braga, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2022,9,19]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/258189","article-title":"Social Identity Theory and the Organization","volume":"14","author":"Ashforth","year":"1989","journal-title":"Academy of Management Review"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1177\/0149206308316059","article-title":"Identification in Organizations: An Examination of Four Fundamental Questions","volume":"34","author":"Ashforth","year":"2008","journal-title":"Journal of Management"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"257","DOI":"10.4172\/2167-0269.1000257","article-title":"Employment Opportunities and Challenges in Tourism and Hospitality Sectors","volume":"5","author":"Aynalem","year":"2016","journal-title":"Journal of Tourism & Hospitality"},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"849","DOI":"10.1016\/j.jbusres.2006.02.004","article-title":"Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values","volume":"59","author":"Baker","year":"2006","journal-title":"Journal of Business Research"},{"key":"ref_5","doi-asserted-by":"crossref","first-page":"1173","DOI":"10.1037\/0022-3514.51.6.1173","article-title":"The Moderator\u2013Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations","volume":"51","author":"Baron","year":"1986","journal-title":"Journal of Personality and Social Psychology"},{"key":"ref_6","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1007\/s10551-008-9730-3","article-title":"Strengthening stakeholder-company relationships through mutually beneficial corporate social responsibility initiatives","volume":"85","author":"Bhattacharya","year":"2009","journal-title":"Journal of Business Ethics"},{"key":"ref_7","unstructured":"Blau, Peter (1964). 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