{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T06:27:50Z","timestamp":1777530470051,"version":"3.51.4"},"reference-count":84,"publisher":"MDPI AG","issue":"4","license":[{"start":{"date-parts":[[2022,9,28]],"date-time":"2022-09-28T00:00:00Z","timestamp":1664323200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"FCT\u2014Portuguese Foundation for Science and Technology","award":["UIDB\/04011\/2020"],"award-info":[{"award-number":["UIDB\/04011\/2020"]}]},{"name":"FCT\u2014Portuguese Foundation for Science and Technology","award":["UIDB\/04630\/2022"],"award-info":[{"award-number":["UIDB\/04630\/2022"]}]},{"DOI":"10.13039\/501100001871","name":"NECE-UBI, the Research Centre for Business Sciences, Research Centre","doi-asserted-by":"publisher","award":["UIDB\/04011\/2020"],"award-info":[{"award-number":["UIDB\/04011\/2020"]}],"id":[{"id":"10.13039\/501100001871","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001871","name":"NECE-UBI, the Research Centre for Business Sciences, Research Centre","doi-asserted-by":"publisher","award":["UIDB\/04630\/2022"],"award-info":[{"award-number":["UIDB\/04630\/2022"]}],"id":[{"id":"10.13039\/501100001871","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Administrative Sciences"],"abstract":"<jats:p>This paper explores the relationships among variables and determines the influences of dimensions (i.e., municipal satisfaction, organizational performance, perceived quality, contestations and complaints of the municipal executive) on the notoriety, image, and reputation (NIR) of municipal executives. We attempted to understand if citizens\u2019 opinions influenced the evaluations, recommendations, and contestations based on NIR. Parishes in the municipality of Valongo were selected and analysed, namely Alfena, Campo e Sobrado, Valongo, and Ermesinde; a total of 998 questionnaires were collected. It was concluded that all of the studied dimensions were statistically significant in the final structural estimated model. The structural results point to municipal satisfaction and contestations and complaints of municipal executives as having directly positive and statistically significant influences on NIR. Organizational performance and perceived quality have directly positive but not statistically significant influences on NIR. The results of this research suggest that obtaining the personal opinions of citizens (e.g., regarding the work performances of their mayors) allows citizens to feel heard and active in their municipalities. From the point of view of public executives, the results of this type of study could provide valid information that allows stakeholders to make political decisions that are appropriate for the interests of their communities (e.g., by listening to their citizens).<\/jats:p>","DOI":"10.3390\/admsci12040126","type":"journal-article","created":{"date-parts":[[2022,9,28]],"date-time":"2022-09-28T20:58:47Z","timestamp":1664398727000},"page":"126","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Reputation of Public Organizations: What Dimensions Are Crucial?"],"prefix":"10.3390","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7255-5721","authenticated-orcid":false,"given":"Galv\u00e3o","family":"Meirinhos","sequence":"first","affiliation":[{"name":"Department of Literacy, Arts and Communication, University of Tr\u00e1s-os-Montes and Alto Douro\u2014UTAD, 5000-801 Vila Real, Portugal"}]},{"given":"Maximino","family":"Bessa","sequence":"additional","affiliation":[{"name":"Department of Engineering, University of Tr\u00e1s-os-Montes and Alto Douro\u2014UTAD, 5001-801 Vila Real, Portugal"}]},{"given":"Carmem","family":"Leal","sequence":"additional","affiliation":[{"name":"CETRAD Research Center, University of Tr\u00e1s-os-Montes and Alto Douro\u2014UTAD, 5001-801 Vila Real, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6614-7126","authenticated-orcid":false,"given":"M\u00e1rcio","family":"Oliveira","sequence":"additional","affiliation":[{"name":"NECE-Research Center in Business Sciences, University of Beira Interior, 6201-001 Covilha, Portugal"},{"name":"School of Education and Social Sciences, Polytechnic of Leiria, 2411-901 Leiria, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3204-5188","authenticated-orcid":false,"given":"Am\u00e9lia","family":"Carvalho","sequence":"additional","affiliation":[{"name":"CIICESI, ESTG, Porto Polytechnic, 4200-465 Porto, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0283-9462","authenticated-orcid":false,"given":"Rui","family":"Silva","sequence":"additional","affiliation":[{"name":"CETRAD Research Center, University of Tr\u00e1s-os-Montes and Alto Douro\u2014UTAD, 5001-801 Vila Real, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2022,9,28]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"29","DOI":"10.2308\/iace-51320","article-title":"Facilitating student learning in accounting through scaffolded assessment","volume":"31","author":"Abraham","year":"2015","journal-title":"Issues in Accounting Education"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"368","DOI":"10.1057\/palgrave.crr.1540005","article-title":"Reputation and the corporate brand","volume":"6","author":"Argenti","year":"2004","journal-title":"Corporate Reputation Review"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1007\/s11747-011-0278-x","article-title":"Specification, evaluation, and interpretation of structural equation models","volume":"40","author":"Bagozzi","year":"2012","journal-title":"Journal of the Academy of Marketing Science"},{"key":"ref_4","unstructured":"Balan, Drago\u015f-Alexandru, and Burlea-Schiopoiu, Adriana (2017). 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