{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,10]],"date-time":"2026-04-10T14:35:21Z","timestamp":1775831721836,"version":"3.50.1"},"reference-count":98,"publisher":"MDPI AG","issue":"10","license":[{"start":{"date-parts":[[2023,10,1]],"date-time":"2023-10-01T00:00:00Z","timestamp":1696118400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100001871","name":"Portugal\u2019s Funda\u00e7\u00e3o para a Ci\u00eancia e Tecnologia","doi-asserted-by":"publisher","award":["SFRH\/BPD\/76114\/2011"],"award-info":[{"award-number":["SFRH\/BPD\/76114\/2011"]}],"id":[{"id":"10.13039\/501100001871","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001871","name":"Portugal\u2019s Funda\u00e7\u00e3o para a Ci\u00eancia e Tecnologia","doi-asserted-by":"publisher","award":["57\/2016\/CP1359\/CT0004"],"award-info":[{"award-number":["57\/2016\/CP1359\/CT0004"]}],"id":[{"id":"10.13039\/501100001871","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Administrative Sciences"],"abstract":"<jats:p>Managing employee turnover is a key function in human resource management (HRM) that has become especially relevant given current staff shortages. The travel and tourism industry has been strongly affected, with many organizations having difficulty attracting and retaining workers. Portugal, as a prominent player in tourism, is no exception, and the workforce shortage crisis has been discussed in various forums and has attracted media attention. The present study examined hotel employees\u2019 turnover intention and its relationship with their job satisfaction and positive perceptions of internal communication and organizational support. The proposed theoretical model included that internal communication contributes to the quality of employee\u2013organization relationships by increasing perceived organizational support and job satisfaction, which in turn serve as sequential mediators of hotel workers\u2019 diminished intent to leave their employer. Multiple regression analyses were performed using data collected from 12 hotels (number = 370 workers). The results support the model as they confirm that a statistically significant negative relationship exists between employees\u2019 satisfaction with internal communication and their turnover intention. These variables are both directly and indirectly connected through perceived organizational support and job satisfaction. Implications for HRM are discussed including the importance of refining internal organizational communication to strengthen employee\u2013organization ties.<\/jats:p>","DOI":"10.3390\/admsci13100216","type":"journal-article","created":{"date-parts":[[2023,10,1]],"date-time":"2023-10-01T16:58:09Z","timestamp":1696179489000},"page":"216","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":17,"title":["Satisfaction with Internal Communication and Hospitality Employees\u2019 Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction"],"prefix":"10.3390","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7066-3956","authenticated-orcid":false,"given":"Ana Patr\u00edcia","family":"Duarte","sequence":"first","affiliation":[{"name":"Business Research Unit (BRU-IUL), Instituto Universit\u00e1rio de Lisboa (ISCTE-IUL), 1649-026 Lisbon, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5158-8815","authenticated-orcid":false,"given":"V\u00edtor Hugo","family":"Silva","sequence":"additional","affiliation":[{"name":"ISCTE-IUL, Centro de Estudos sobre a Mudan\u00e7a Socioecon\u00f3mica e Territ\u00f3rio (DIN\u00c2MIA\u2019CET), 1649-026 Lisbon, Portugal"},{"name":"HEI-Lab\u2014Digital Human-Environment Interaction Lab, Universidade Lus\u00f3fona, 1749-024 Lisbon, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2023,10,1]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"867","DOI":"10.1108\/JMD-09-2013-0115","article-title":"Antecedents and outcomes of perceived organizational support: A literature survey approach","volume":"34","author":"Ahmed","year":"2015","journal-title":"Journal of Management Development"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"118","DOI":"10.1016\/j.jhtm.2016.12.002","article-title":"The effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention in hotels","volume":"31","author":"Akgunduz","year":"2017","journal-title":"Journal of Hospitality and Tourism Management"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"847","DOI":"10.1108\/IJOA-06-2020-2254","article-title":"The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation","volume":"29","author":"Mohamed","year":"2021","journal-title":"International Journal of Organizational Analysis"},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920630302900107","article-title":"The role of perceived organizational support and supportive human resource practices in the turnover process","volume":"29","author":"Allen","year":"2003","journal-title":"Journal of Management"},{"key":"ref_5","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1080\/01463379209369852","article-title":"Communication and organizational commitment: Perceived organizational support as a mediating factor","volume":"40","author":"Allen","year":"1992","journal-title":"Communication Quarterly"},{"key":"ref_6","doi-asserted-by":"crossref","first-page":"326","DOI":"10.1080\/10570319509374525","article-title":"Communication concepts related to perceived organizational support","volume":"59","author":"Allen","year":"1995","journal-title":"Western Journal of Communication"},{"key":"ref_7","unstructured":"Argenti, Paul (2003). 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