{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T14:08:53Z","timestamp":1771855733334,"version":"3.50.1"},"reference-count":50,"publisher":"MDPI AG","issue":"6","license":[{"start":{"date-parts":[[2024,6,16]],"date-time":"2024-06-16T00:00:00Z","timestamp":1718496000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100000272","name":"National Institute for Health and Care Research","doi-asserted-by":"publisher","award":["NIHR203845"],"award-info":[{"award-number":["NIHR203845"]}],"id":[{"id":"10.13039\/501100000272","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJERPH"],"abstract":"<jats:p>(1) Background: Pre-pandemic, child and adolescent mental health service (CAMHS) referrals were paper based in Liverpool and Sefton (England, United Kingdom), causing delays in waiting times. The \u201cCYP as One\u201d online mental health referral platform was co-created to overcome these challenges. (2) Methods: This study aims to improve \u201cCYP as One\u201d accessibility and usability and, subsequently, support CAMHS to improve waiting times. The current study utilised the Living Lab approach. We conducted content analysis on completed online referrals extracted from the \u201cCYP as One\u201d platform. These findings were supplemented by seven online focus groups, with 16\u201319-year-old young people, parents of children under 16, and health service providers. Thematic analysis was conducted on all data. (3) Results: The thematic analysis returned seven themes, namely (i) \u201dCYP as One\u201d vs. Traditional Referrals, (ii) Gender and Language Dynamics, (iii) Digital Empathy in Action, (iv) the Influence of the Provider Perspective, (v) Age and Social Sensitivity, (vi) Enhancing Access to Information, and (vii) Boosting Admin and Clinical Efficiency. (4) Conclusions: Digital content that seeks to replace in-person referrals can provide adequate support to children and young people who have faced difficulties accessing mental health services.<\/jats:p>","DOI":"10.3390\/ijerph21060784","type":"journal-article","created":{"date-parts":[[2024,6,17]],"date-time":"2024-06-17T12:48:40Z","timestamp":1718628520000},"page":"784","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Facilitating Access to Mental Health Services: A Stakeholder-Driven Improvement of the Children and Young People (CYP) as One Referral Platform"],"prefix":"10.3390","volume":"21","author":[{"ORCID":"https:\/\/orcid.org\/0009-0000-0327-745X","authenticated-orcid":false,"given":"Kristof","family":"Santa","sequence":"first","affiliation":[{"name":"School of Nursing and Allied Health, Faculty of Health, Liverpool John Moores University, Liverpool L2 2ER, UK"}]},{"given":"Chloe","family":"Dixon","sequence":"additional","affiliation":[{"name":"School of Nursing and Allied Health, Faculty of Health, Liverpool John Moores University, Liverpool L2 2ER, UK"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9163-0013","authenticated-orcid":false,"given":"Rafaela Neiva","family":"Ganga","sequence":"additional","affiliation":[{"name":"Liverpool Business School, Faculty of Business and Law, Liverpool John Moores University, Liverpool L1 2TZ, UK"}]},{"given":"Gemma","family":"Trainor","sequence":"additional","affiliation":[{"name":"School of Nursing and Allied Health, Faculty of Health, Liverpool John Moores University, Liverpool L2 2ER, UK"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1859-6036","authenticated-orcid":false,"given":"Grahame","family":"Smith","sequence":"additional","affiliation":[{"name":"School of Nursing and Allied Health, Faculty of Health, Liverpool John Moores University, Liverpool L2 2ER, UK"}]},{"given":"Victoria","family":"Furfie","sequence":"additional","affiliation":[{"name":"Alder Hey Children\u2019s Hospital, Liverpool L14 5AB, UK"}]},{"given":"Holly","family":"Brown","sequence":"additional","affiliation":[{"name":"Alder Hey Children\u2019s Hospital, Liverpool L14 5AB, UK"}]}],"member":"1968","published-online":{"date-parts":[[2024,6,16]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"2238","DOI":"10.1016\/S0140-6736(19)32610-8","article-title":"Stalling Life Expectancy and Rising Inequalities in England","volume":"394","author":"Barr","year":"2019","journal-title":"Lancet"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"1","DOI":"10.36648\/2472-1786.5.3.86","article-title":"Social Engagement versus Isolation in the Well-Being of Individuals with Autism Spectrum Disorder","volume":"5","author":"Jones","year":"2019","journal-title":"J. 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