{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T22:47:16Z","timestamp":1776206836083,"version":"3.50.1"},"reference-count":174,"publisher":"MDPI AG","issue":"9","license":[{"start":{"date-parts":[[2025,9,12]],"date-time":"2025-09-12T00:00:00Z","timestamp":1757635200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>In the era of rapid technological progress, Robotic Process Automation (RPA) has emerged as a pivotal tool across professional domains. Organizations pursue automation to boost efficiency and productivity, control costs, and reduce errors. RPA software automates repetitive, rules-based tasks previously performed by employees, and its effectiveness depends on integration across the business\u2013IT\u2013people interface. We adopted a mixed-methods study combining a PRISMA-guided multivocal review of peer-reviewed and gray sources with semi-structured practitioner interviews to capture firsthand insights and diverse perspectives. Triangulation of these phases examines RPA governance, auditing, and policy. The study clarifies the relationship between business processes and IT and offers guidance that supports procedural standardization, regulatory compliance, employee engagement, role clarity, and effective change management\u2014thereby increasing the likelihood of successful RPA initiatives while prudently mitigating associated risks.<\/jats:p>","DOI":"10.3390\/info16090793","type":"journal-article","created":{"date-parts":[[2025,9,12]],"date-time":"2025-09-12T07:52:28Z","timestamp":1757663548000},"page":"793","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Balancing Business, IT, and Human Capital: RPA Integration and Governance Dynamics"],"prefix":"10.3390","volume":"16","author":[{"given":"Jos\u00e9","family":"Cascais Br\u00e1s","sequence":"first","affiliation":[{"name":"Copelabs, Universidade Lus\u00f3fona, 1749-024 Lisboa, Portugal"},{"name":"Inesc Inov-Lab, 1000-029 Lisboa, Portugal"}]},{"given":"Ruben Filipe","family":"Pereira","sequence":"additional","affiliation":[{"name":"Inesc Inov-Lab, 1000-029 Lisboa, Portugal"},{"name":"Istar, Instituto Universit\u00e1rio de Lisboa (ISCTE-IUL), 1649-026 Lisboa, Portugal"}]},{"given":"Marcella","family":"Melo","sequence":"additional","affiliation":[{"name":"Istar, Instituto Universit\u00e1rio de Lisboa (ISCTE-IUL), 1649-026 Lisboa, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5480-0642","authenticated-orcid":false,"given":"Isaias Scalabrin","family":"Bianchi","sequence":"additional","affiliation":[{"name":"Postgraduate Program in University Administration, Universidade Federal de Santa Catarina, Florian\u00f3polis 88040-900, SC, Brazil"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7380-0197","authenticated-orcid":false,"given":"Rui","family":"Ribeiro","sequence":"additional","affiliation":[{"name":"Copelabs, Universidade Lus\u00f3fona, 1749-024 Lisboa, Portugal"},{"name":"Escad, Instituto Polit\u00e9cnico da Lusofonia, 1700-098 Lisboa, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2025,9,12]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"103615","DOI":"10.1016\/j.compind.2022.103615","article-title":"Hybridizing humans and robots: An RPA horizon envisaged from the trenches","volume":"138","year":"2022","journal-title":"Comput. 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