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However, it still faces many issues regarding long-term adherence, acceptability and utility. Most of these issues are due to design processes that insufficiently take into account the needs, preferences and values of intended users. Other issues are related to the currently very limited amount of long-term evaluations, performed in real-world settings, for SARs. This study presents the results of two regional projects that consider as a starting hypothesis that the assessment in controlled environments and\/or with short exposures may not be enough in the design of an SAR deployed in a retirement home and the necessity of designing for and with users. Thus, the proposed methodology has focused on use-cases definitions that follow a human-centred and participatory design approach. The main goals have been facilitating system acceptance and attachment by involving stakeholders in the robots design and evaluation, overcoming usage barriers and considering user\u2019s needs integration. The implementation of the first use-case deployed and the two-phase pilot test performed in a retirement home are presented. In particular, a detailed description of the interface redesign process based on improving a basic prototype with users\u2019 feedback and recommendations is presented, together with the main results of a formal evaluation that has highlighted the impact of changes and improvements addressed in the first redesign loop of the system.<\/jats:p>","DOI":"10.3390\/robotics13040061","type":"journal-article","created":{"date-parts":[[2024,4,9]],"date-time":"2024-04-09T04:37:27Z","timestamp":1712637447000},"page":"61","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["The Town Crier: A Use-Case Design and Implementation for a Socially Assistive Robot in Retirement Homes"],"prefix":"10.3390","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4685-5034","authenticated-orcid":false,"given":"Ana","family":"Iglesias","sequence":"first","affiliation":[{"name":"Computer Science and Engineering Department, University Carlos III of Madrid, 28911 Legan\u00e9s, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2545-7229","authenticated-orcid":false,"given":"Raquel","family":"Viciana","sequence":"additional","affiliation":[{"name":"Telecommunication Engineering Department, University of Ja\u00e9n, 23700 Ja\u00e9n, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5286-8026","authenticated-orcid":false,"given":"Jos\u00e9 Manuel","family":"P\u00e9rez-Lorenzo","sequence":"additional","affiliation":[{"name":"Telecommunication Engineering Department, University of Ja\u00e9n, 23700 Ja\u00e9n, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-1105-0261","authenticated-orcid":false,"given":"Karine Lan Hing","family":"Ting","sequence":"additional","affiliation":[{"name":"Living Lab ActivAgeing\/LIST3N, Technological University of Troyes, 10004 Troyes, France"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6796-5286","authenticated-orcid":false,"given":"Alberto","family":"Tudela","sequence":"additional","affiliation":[{"name":"Department of Electronic Technology, University of M\u00e1laga, 29071 M\u00e1laga, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1573-5096","authenticated-orcid":false,"given":"Rebeca","family":"Marfil","sequence":"additional","affiliation":[{"name":"Department of Electronic Technology, University of M\u00e1laga, 29071 M\u00e1laga, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8394-8267","authenticated-orcid":false,"given":"Malak","family":"Qbilat","sequence":"additional","affiliation":[{"name":"Computer Science and Engineering Department, University Carlos III of Madrid, 28911 Legan\u00e9s, Spain"}]},{"given":"Antonio","family":"Hurtado","sequence":"additional","affiliation":[{"name":"Computer Science and Engineering Department, University Carlos III of Madrid, 28911 Legan\u00e9s, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-8187-5301","authenticated-orcid":false,"given":"Antonio","family":"Jerez","sequence":"additional","affiliation":[{"name":"Department of Electronic Technology, University of M\u00e1laga, 29071 M\u00e1laga, Spain"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3814-0335","authenticated-orcid":false,"given":"Juan Pedro","family":"Bandera","sequence":"additional","affiliation":[{"name":"Department of Electronic Technology, University of M\u00e1laga, 29071 M\u00e1laga, Spain"}]}],"member":"1968","published-online":{"date-parts":[[2024,4,9]]},"reference":[{"key":"ref_1","unstructured":"Servicio de Difusi\u00f3n y Publicaciones del Instituto de Estad\u00edstica y Cartograf\u00eda de Andaluc\u00eda (2012). 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