{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T22:23:37Z","timestamp":1776119017460,"version":"3.50.1"},"reference-count":42,"publisher":"MDPI AG","issue":"5","license":[{"start":{"date-parts":[[2019,5,11]],"date-time":"2019-05-11T00:00:00Z","timestamp":1557532800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Social Sciences"],"abstract":"<jats:p>This article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people\u2019s perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users\u2019 expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users\u2019 needs.<\/jats:p>","DOI":"10.3390\/socsci8050150","type":"journal-article","created":{"date-parts":[[2019,5,13]],"date-time":"2019-05-13T05:35:39Z","timestamp":1557725739000},"page":"150","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":59,"title":["Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study"],"prefix":"10.3390","volume":"8","author":[{"given":"Sara","family":"Ramos","sequence":"first","affiliation":[{"name":"Din\u00e2mia\u2019CET, ISCTE\u2013Instituto Universit\u00e1rio de Lisboa, Avenida das For\u00e7as Armadas, 1649-026 Lisbon, Portugal"}]},{"given":"Paula","family":"Vicente","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL), ISCTE\u2013Instituto Universit\u00e1rio de Lisboa, Avenida das For\u00e7as Armadas, 1649-026 Lisbon, Portugal"}]},{"given":"Ana M.","family":"Passos","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL), ISCTE\u2013Instituto Universit\u00e1rio de Lisboa, Avenida das For\u00e7as Armadas, 1649-026 Lisbon, Portugal"}]},{"given":"Patr\u00edcia","family":"Costa","sequence":"additional","affiliation":[{"name":"Cat\u00f3lica Research Center for Psychological, Family and Social Well-Being, Universidade Cat\u00f3lica Portuguesa, R. Palma de Cima, 1649-023 Lisbon, Portugal"}]},{"given":"Elizabeth","family":"Reis","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL), ISCTE\u2013Instituto Universit\u00e1rio de Lisboa, Avenida das For\u00e7as Armadas, 1649-026 Lisbon, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2019,5,11]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"1","DOI":"10.5038\/2375-0901.10.1.1","article-title":"Reforming inner city bus transportation in a developing country: A passenger-driven model","volume":"10","author":"Andaleeb","year":"2007","journal-title":"Journal of Public Transportation"},{"key":"ref_2","unstructured":"Bazeley, Patricia (2013). 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