{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,26]],"date-time":"2026-02-26T23:42:05Z","timestamp":1772149325385,"version":"3.50.1"},"reference-count":64,"publisher":"MDPI AG","issue":"16","license":[{"start":{"date-parts":[[2021,8,6]],"date-time":"2021-08-06T00:00:00Z","timestamp":1628208000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Sustainability"],"abstract":"<jats:p>Firms aim at achieving their economic interests without neglecting the needs of local and regional communities and the environment itself. The process involves defining and implementing Social Responsibility strategies that leverage organizational competitiveness and sustainability. In this context, the current study purposes to demonstrate how Corporate Social Responsibility (CSR) and a sustainable orientation influence the satisfaction and loyalty of academic tourists to the Metro of Porto (in Portugal). More specifically, our study aims to assess the satisfaction of academic tourists with the Metro of Porto and, additionally, to analyze the variables that determine the satisfaction and loyalty of these tourists to this specific transport company, which has never been achieved before. Our proposed research model seeks to determine how CSR and a sustainable orientation influence academic tourists\u2019 loyalty to the Metro of Porto transport services as well as their link to Service Quality, Perceived Value, Corporate Image and Tourist Satisfaction. From a sample of 256 academic tourists, customers of the Metro of Porto, a quantitative analysis was carried out using the structural equation model (SEM-PLS). The results obtained allow us to conclude that CSR and Service Quality have an impact on academic tourists\u2019 satisfaction and loyalty to the Metro of Porto. The development of a region is intrinsically linked to transport networks that promote the integration and growth of productive systems. Our results demonstrate the relationship between regional development and business sustainability strategies that integrate Social Responsibility practices. We show the importance that Social Responsibility policies have for companies as a precursor to customer satisfaction and loyalty to a company. Hence, as a guarantee of obtaining economic results, firms must simultaneously contribute to the sustainable development of territories.<\/jats:p>","DOI":"10.3390\/su13168794","type":"journal-article","created":{"date-parts":[[2021,8,6]],"date-time":"2021-08-06T08:01:42Z","timestamp":1628236902000},"page":"8794","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":24,"title":["Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective"],"prefix":"10.3390","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-6612-0580","authenticated-orcid":false,"given":"Cl\u00e1udia Miranda","family":"Veloso","sequence":"first","affiliation":[{"name":"GOVCOPP, ESTGA, University of Aveiro, 3810-193 Aveiro, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5783-6613","authenticated-orcid":false,"given":"C\u00edcero Eduardo","family":"Walter","sequence":"additional","affiliation":[{"name":"Federal Institute of Education, Science and Technology of Piau\u00ed, Teresina 64000-040, Brazil"},{"name":"GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3810-193 Aveiro, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8588-2422","authenticated-orcid":false,"given":"Bruno","family":"Sousa","sequence":"additional","affiliation":[{"name":"CiTUR, UNIAG, Polytechnic Institute of C\u00e1vado and Ave\u2014IPCA, 4750-810 Barcelos, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2154-6171","authenticated-orcid":false,"given":"Manuel","family":"Au-Yong-Oliveira","sequence":"additional","affiliation":[{"name":"GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3810-193 Aveiro, Portugal"},{"name":"INESC TEC (Institute for Systems and Computer Engineering, Technology and Science), 4200-465 Porto, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3535-9377","authenticated-orcid":false,"given":"Vasco","family":"Santos","sequence":"additional","affiliation":[{"name":"ISLA Santar\u00e9m, Santar\u00e9m, Portugal and CiTUR, 2000-241 Leiria, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9744-506X","authenticated-orcid":false,"given":"Marco","family":"Valeri","sequence":"additional","affiliation":[{"name":"Faculty of Economics, Niccol\u00f2 Cusano University, 00166 Rome, Italy"},{"name":"Faculty of Social Sciences and Leisure Management, School of Hospitality, Tourism and Events, Taylor\u2019s University, Subang Jaya 47500, Malaysia"}]}],"member":"1968","published-online":{"date-parts":[[2021,8,6]]},"reference":[{"key":"ref_1","first-page":"1000146","article-title":"Academic Tourism: A Great Opportunity","volume":"4","year":"2015","journal-title":"J. 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