{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,26]],"date-time":"2026-03-26T17:33:13Z","timestamp":1774546393434,"version":"3.50.1"},"reference-count":85,"publisher":"MDPI AG","issue":"2","license":[{"start":{"date-parts":[[2026,2,15]],"date-time":"2026-02-15T00:00:00Z","timestamp":1771113600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"National Funds through FCT\u2014Foundation for Science and Technology","award":["CiTUR UID\/04470\/2025"],"award-info":[{"award-number":["CiTUR UID\/04470\/2025"]}]},{"name":"National Funds through FCT\u2014Foundation for Science and Technology","award":["FAST\u2013Agenda ATT\u2013PRR"],"award-info":[{"award-number":["FAST\u2013Agenda ATT\u2013PRR"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Tourism and Hospitality"],"abstract":"<jats:p>This study aims to examine how e-servicescape dimensions, demographic characteristics and user experience influence consumer perception of Peer-to-Peer (P2P) online platforms. The literature review is focused on servicescape, e-servicescape, and peer-to-peer (P2P) platforms in the hospitality sector. A relevant research model and hypothesis were established. For the empirical study, a questionnaire was developed and conducted on 135 users of P2P online platforms in the hospitality sector. Reliability analysis and hypothesis tests were identified through SPSSv31. Study results and implications were discussed and suggested. The results showed that all six subdimensions such as aesthetics, social presence, perceived personalization, perceived trust and safety, perceived interactivity and superior functionality, overall, create a positive perception in P2P users. While demographic characteristics showed no significant impact on consumer perception of the six e-servicescape dimensions, the user experience (frequency of use) confirmed that individuals that more frequently use P2P online platforms have a more positive perception of the e-servicescape. This study identified the importance of the dimensions of e-servicescape in P2P platforms in the hospitality sector and how they influence consumers\u2019 perceptions, addressing a research gap caused by the limited empirical evidence on the role of demographic characteristics in the e-servicescape within hospitality in the sharing economy.<\/jats:p>","DOI":"10.3390\/tourhosp7020050","type":"journal-article","created":{"date-parts":[[2026,2,16]],"date-time":"2026-02-16T14:09:54Z","timestamp":1771250994000},"page":"50","update-policy":"https:\/\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["E-Servicescape and Consumer Perception: Evidence from Sharing Economy Online Platforms in Hospitality"],"prefix":"10.3390","volume":"7","author":[{"given":"Ana Cl\u00e1udia","family":"Lopes","sequence":"first","affiliation":[{"name":"School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2520-614 Peniche, Portugal"},{"name":"CiTUR\u2014Centre for Tourism Research, Development and Innovation, 2520-614 Peniche, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2381-1856","authenticated-orcid":false,"given":"Anabela","family":"Elias","sequence":"additional","affiliation":[{"name":"School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2520-614 Peniche, Portugal"},{"name":"CiTUR\u2014Centre for Tourism Research, Development and Innovation, 2520-614 Peniche, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0710-8829","authenticated-orcid":false,"given":"Ana Elisa","family":"Sousa","sequence":"additional","affiliation":[{"name":"School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2520-614 Peniche, Portugal"},{"name":"CiTUR\u2014Centre for Tourism Research, Development and Innovation, 2520-614 Peniche, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6375-5748","authenticated-orcid":false,"given":"Carla","family":"Bento","sequence":"additional","affiliation":[{"name":"School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2520-614 Peniche, Portugal"},{"name":"CiTUR\u2014Centre for Tourism Research, Development and Innovation, 2520-614 Peniche, Portugal"}]}],"member":"1968","published-online":{"date-parts":[[2026,2,15]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"351","DOI":"10.26650\/jot.2022.8.2.1104727","article-title":"The socio-economic implications of tourism sharing economy","volume":"8","author":"Abdelhady","year":"2022","journal-title":"Journal of Tourismology"},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1002\/cb.53","article-title":"On the conceptual link between mass customization and experiential consumption: An explosion of subjectivity","volume":"1","author":"Addis","year":"2001","journal-title":"Journal of Consumer Behaviour"},{"key":"ref_3","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1016\/j.ijhm.2017.12.004","article-title":"The sharing economy and the future of the hotel industry: Transaction cost theory and platform economics","volume":"71","author":"Akbar","year":"2018","journal-title":"International Journal of Hospitality Management"},{"key":"ref_4","doi-asserted-by":"crossref","first-page":"713","DOI":"10.7326\/M20-7191","article-title":"Crisis standards of care: Cyber attack during a pandemic","volume":"174","author":"Akselrod","year":"2021","journal-title":"Annals of Internal Medicine"},{"key":"ref_5","doi-asserted-by":"crossref","unstructured":"Anaya, \u00d3., and De La Vega, I. 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