{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,9,16]],"date-time":"2022-09-16T06:47:38Z","timestamp":1663310858556},"reference-count":0,"publisher":"Politechnika Wroclawska Oficyna Wydawnicza","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"abstract":"<jats:p>This paper presents stochastic modelling of a single server, finite buffer Markovian queuing system with discouraged arrivals, balking, reneging, and retention of reneged customers. Markov process is used to derive the steady-state solution of the model. Closed form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects.<\/jats:p>","DOI":"10.37190\/ord210304","type":"journal-article","created":{"date-parts":[[2021,11,30]],"date-time":"2021-11-30T18:39:11Z","timestamp":1638297551000},"source":"Crossref","is-referenced-by-count":0,"title":["Modelling customers\u2019 impatience with discouraged arrival and retention of reneging"],"prefix":"10.37190","volume":"31","author":[{"given":"Pallabi","family":"Medhi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"23140","container-title":["Operations Research and Decisions"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.orduser.pwr.wroc.pl\/DownloadFile.aspx?aid=1607","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,9,15]],"date-time":"2022-09-15T13:25:20Z","timestamp":1663248320000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.orduser.pwr.wroc.pl\/DownloadFile.aspx?aid=1607"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":0,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.37190\/ord210304","relation":{},"ISSN":["2081-8858","2391-6060"],"issn-type":[{"value":"2081-8858","type":"print"},{"value":"2391-6060","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021]]}}}