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Firstly, in the Innovation Engine project, conceptual graphs were used to translate innovation experts' ideas into the specification of an open innovation model that may address the needs of large organisations with the capabilities of SMEs and citizens. Secondly, we present results of the pilot evaluation of the Digital Log Book, a smart web portal that enables citizens to access a whole range of public and private services including social housing, universal job match and jobseeker's allowance benefits. We can conclude that smart applications can be very useful to produce better public services and to support cities in the co-creation of new tools that empower citizens and organisations.<\/p>","DOI":"10.4018\/ijcssa.2016070102","type":"journal-article","created":{"date-parts":[[2017,1,30]],"date-time":"2017-01-30T14:12:02Z","timestamp":1485785522000},"page":"16-37","source":"Crossref","is-referenced-by-count":1,"title":["Transforming Birmingham City with Smart Applications"],"prefix":"10.4018","volume":"4","author":[{"given":"Luis","family":"Hernandez-Munoz","sequence":"first","affiliation":[{"name":"Birmingham City University, Department of Computing Engineering and the Built Environment, Birmingham, United Kingdom"}]},{"given":"Gerald","family":"Feldman","sequence":"additional","affiliation":[{"name":"Birmingham City University, Centre for Enterprise Systems, Birmingham, United Kingdom"}]},{"given":"Vahid","family":"Javidroozi","sequence":"additional","affiliation":[{"name":"Birmingham City University, Birmingham, United Kingdom"}]},{"given":"Annette C","family":"King","sequence":"additional","affiliation":[{"name":"Birmingham City Council, Birmingham, United Kingdom"}]},{"given":"Raj","family":"Mack","sequence":"additional","affiliation":[{"name":"Birmingham City Council, Birmingham, United Kingdom"}]}],"member":"2432","reference":[{"key":"IJCSSA.2016070102-0","doi-asserted-by":"publisher","DOI":"10.1080\/10630732.2011.601103"},{"key":"IJCSSA.2016070102-1","doi-asserted-by":"publisher","DOI":"10.1007\/s13132-012-0084-9"},{"issue":"4","key":"IJCSSA.2016070102-2","first-page":"16","article-title":"Smart City: On Urban Operational Collaboration.","volume":"13","author":"R.Cao","year":"2015","journal-title":"Zte Communications"},{"key":"IJCSSA.2016070102-3","doi-asserted-by":"publisher","DOI":"10.1109\/MCOM.2013.6525603"},{"key":"IJCSSA.2016070102-4","first-page":"1","article-title":"Citizen\u2019s engagement and value co-production in smart and sustainable Cities.","author":"W.Castelnovo","year":"2015","journal-title":"International Conference on Public Policy"},{"key":"IJCSSA.2016070102-5","doi-asserted-by":"publisher","DOI":"10.1175\/BAMS-D-13-00193.1"},{"key":"IJCSSA.2016070102-6","doi-asserted-by":"crossref","unstructured":"Chesbrough, H., Vanhaverbeke, W., & West, J. 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