{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:16:36Z","timestamp":1781104596974,"version":"3.54.1"},"reference-count":60,"publisher":"IGI Global Scientific Publishing","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,7]]},"abstract":"<jats:p>This case study aims to investigate buyers' post-purchase behavior on feedback ratings. From the data collected from eBay, the statistical analysis shows that the average time length that buyers post their feedback after auctions completion is 15.5 days. New sellers and experienced sellers have different chances to receive feedback. New sellers are more likely to receive negative feedback over positive feedback. The distribution of the feedback types (negative, neutral and positive) does not match that of their associated monetary volumes. This case study also demonstrates that inexperienced eBay buyers are more likely to post negative feedback ratings than experienced ones. New and used products attract different ratings in the three feedback types. With word cloud and word frequency analysis, the authors identify common issues associated with each of the three types of feedback. The paper also discusses the managerial implications and recommendations based on these findings.<\/jats:p>","DOI":"10.4018\/ijebr.2017070103","type":"journal-article","created":{"date-parts":[[2017,5,9]],"date-time":"2017-05-09T11:16:50Z","timestamp":1494328610000},"page":"33-52","source":"Crossref","is-referenced-by-count":2,"title":["Online Product Review, Product Knowledge, Attitude, and Online Purchase Behavior"],"prefix":"10.4018","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4181-6589","authenticated-orcid":true,"given":"Ching Seng","family":"Yap","sequence":"first","affiliation":[{"name":"Curtin University, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mor Yang","family":"Ong","sequence":"additional","affiliation":[{"name":"Tunku Abdul Rahman University College, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rizal","family":"Ahmad","sequence":"additional","affiliation":[{"name":"Universiti Tun Abdul Razak, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"IJEBR.2017070103-0","doi-asserted-by":"publisher","DOI":"10.1108\/00070701111179988"},{"key":"IJEBR.2017070103-1","doi-asserted-by":"publisher","DOI":"10.1108\/03090561311324192"},{"key":"IJEBR.2017070103-2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2011.10.002"},{"key":"IJEBR.2017070103-3","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415170204"},{"key":"IJEBR.2017070103-4","doi-asserted-by":"publisher","DOI":"10.1145\/322796.322805"},{"key":"IJEBR.2017070103-5","doi-asserted-by":"publisher","DOI":"10.1108\/14684520810914025"},{"key":"IJEBR.2017070103-6","doi-asserted-by":"publisher","DOI":"10.1108\/IntR-06-2012-0107"},{"key":"IJEBR.2017070103-7","unstructured":"Chen, P.-Y., Dhanasobhon, S., & Smith, M.D. (2007). An analysis of the differential impact of reviews and reviewers at Amazon.com. Proceedings of ICIS \u201807."},{"key":"IJEBR.2017070103-8","doi-asserted-by":"publisher","DOI":"10.4018\/jeco.2005100101"},{"key":"IJEBR.2017070103-9","doi-asserted-by":"publisher","DOI":"10.1108\/10662240810883290"},{"key":"IJEBR.2017070103-10","doi-asserted-by":"publisher","DOI":"10.1509\/jmkr.43.3.345"},{"key":"IJEBR.2017070103-11","doi-asserted-by":"publisher","DOI":"10.1002\/mar.10103"},{"key":"IJEBR.2017070103-12","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415170102"},{"key":"IJEBR.2017070103-13","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"IJEBR.2017070103-14","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.49.10.1407.17308"},{"key":"IJEBR.2017070103-15","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222270204"},{"key":"IJEBR.2017070103-16","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20087"},{"key":"IJEBR.2017070103-17","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2008.04.001"},{"key":"IJEBR.2017070103-18","unstructured":"Euromonitor. (2015). Toys and games: Global trends, developments and prospects. Retrieved from http:\/\/www.euromonitor.com\/toys-and-games"},{"key":"IJEBR.2017070103-19","doi-asserted-by":"publisher","DOI":"10.3758\/BF03193146"},{"key":"IJEBR.2017070103-20","author":"M.Fishbein","year":"1975","journal-title":"Belief, attitude, intention and behavior: An introduction to theory and research"},{"key":"IJEBR.2017070103-21","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2014.04.004"},{"key":"IJEBR.2017070103-22","doi-asserted-by":"publisher","DOI":"10.1177\/0092070398262001"},{"key":"IJEBR.2017070103-23","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1100.0343"},{"key":"IJEBR.2017070103-24","doi-asserted-by":"publisher","DOI":"10.4018\/ijebr.2014040103"},{"key":"IJEBR.2017070103-25","doi-asserted-by":"publisher","DOI":"10.1080\/15332861.2012.689570"},{"key":"IJEBR.2017070103-26","unstructured":"Kirby, C. (2000, January 22). Everyone\u2019s a critic \/ A worthy epinion can earn you some cash. San Francisco Chronicle. Retrieved from http:\/\/www.sfgate.com\/business\/article\/EVERYONE-S-A-CRITIC-A-Worthy-Epinion-Can-Earn-2809054.php"},{"key":"IJEBR.2017070103-27","doi-asserted-by":"publisher","DOI":"10.4018\/IJEBR.2016070104"},{"key":"IJEBR.2017070103-28","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1060.0107"},{"key":"IJEBR.2017070103-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2015.01.010"},{"key":"IJEBR.2017070103-30","doi-asserted-by":"publisher","DOI":"10.14329\/apjis.2013.23.3.105"},{"key":"IJEBR.2017070103-31","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2007.05.004"},{"key":"IJEBR.2017070103-32","doi-asserted-by":"publisher","DOI":"10.1080\/08961530802153722"},{"key":"IJEBR.2017070103-33","doi-asserted-by":"publisher","DOI":"10.1080\/10641734.2009.10505262"},{"key":"IJEBR.2017070103-34","doi-asserted-by":"publisher","DOI":"10.1108\/10662240610673709"},{"key":"IJEBR.2017070103-35","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415170404"},{"key":"IJEBR.2017070103-36","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1070.0154"},{"key":"IJEBR.2017070103-37","doi-asserted-by":"publisher","DOI":"10.1108\/17505931211265435"},{"key":"IJEBR.2017070103-38","doi-asserted-by":"publisher","DOI":"10.1108\/07363760610681655"},{"key":"IJEBR.2017070103-39","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.70.3.74"},{"key":"IJEBR.2017070103-40","doi-asserted-by":"publisher","DOI":"10.1145\/2507157.2507163"},{"key":"IJEBR.2017070103-41","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(01)00064-1"},{"key":"IJEBR.2017070103-42","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.74.1.108"},{"issue":"1","key":"IJEBR.2017070103-43","doi-asserted-by":"crossref","first-page":"185","DOI":"10.2307\/20721420","article-title":"What makes a helpful online review? A study of customer reviews on Amazon.com.","volume":"34","author":"S. M.Mudambi","year":"2010","journal-title":"Management Information Systems Quarterly"},{"key":"IJEBR.2017070103-44","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2007.12.001"},{"key":"IJEBR.2017070103-45","doi-asserted-by":"publisher","DOI":"10.2753\/JEC1086-4415110405"},{"issue":"1","key":"IJEBR.2017070103-46","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/25148720","article-title":"Understanding and predicting electronic commerce adoption: An extension of the Theory of Planned Behavior.","volume":"30","author":"P. A.Pavlou","year":"2006","journal-title":"Management Information Systems Quarterly"},{"key":"IJEBR.2017070103-47","doi-asserted-by":"publisher","DOI":"10.1016\/j.foodqual.2010.03.004"},{"key":"IJEBR.2017070103-48","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"IJEBR.2017070103-49","unstructured":"Sanchez, G. (2013). PLS path modeling with R. Retrieved from http:\/\/www.gastonsanchez.com\/PLS Path Modeling with R.pdf"},{"key":"IJEBR.2017070103-50","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20090"},{"key":"IJEBR.2017070103-51","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2004.04.001"},{"key":"IJEBR.2017070103-52","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2008.04.008"},{"key":"IJEBR.2017070103-53","unstructured":"Wikipedia. (2011). Toy. Retrieved from http:\/\/en.wikipedia.org\/wiki\/Toy"},{"key":"IJEBR.2017070103-54","doi-asserted-by":"publisher","DOI":"10.1108\/02634500310458135"},{"key":"IJEBR.2017070103-55","doi-asserted-by":"publisher","DOI":"10.1108\/NBRI-11-2015-0028"},{"key":"IJEBR.2017070103-56","unstructured":"Yap, C.S., Cheng, B.L., & Choe, K.L. (2014). Web 2.0 as a tool for market intelligence acquisition in the Malaysian hotel industry. Information Research: An International Electronic Journal, 19(4)."},{"key":"IJEBR.2017070103-57","doi-asserted-by":"publisher","DOI":"10.1509\/jm.14.0169"},{"key":"IJEBR.2017070103-58","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-12-2013-0542"},{"key":"IJEBR.2017070103-59","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.74.2.133"}],"container-title":["International Journal of E-Business Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=181750","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T01:53:59Z","timestamp":1651802039000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJEBR.2017070103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2017,7]]},"references-count":60,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.4018\/ijebr.2017070103","relation":{},"ISSN":["1548-1131","1548-114X"],"issn-type":[{"value":"1548-1131","type":"print"},{"value":"1548-114X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,7]]}}}