{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:52:06Z","timestamp":1781103126379,"version":"3.54.1"},"reference-count":28,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,10]]},"abstract":"<jats:p>Smart government relies both on the application of digital technologies to enable citizen's participation in order to achieve a high level of citizen centricity and on data-driven decision making in order to improve the quality of life of citizens. Data-driven decisions in turn depend on accessible and reliable datasets, which open government and social media data are likely to promise. The SmartGov project uses digital technologies by integrating open and social media data in Fuzzy Cognitive Maps to model real life problems and simulate different scenarios leading to better decision making. This research performed a multiple-case analysis in two pilot cities. Both municipalities use the technologies to find the best routes: Limassol to improve the garbage collection and Quart de Poblet to improve the walking routes of chaperones guiding children to school. The article proposes a generic framework for Smart City Governance focusing on the inputs and outcomes of this process in the use of technologies for policy making built based on the analysis of the SmartGov.<\/jats:p>","DOI":"10.4018\/ijegr.2018100101","type":"journal-article","created":{"date-parts":[[2019,3,29]],"date-time":"2019-03-29T07:29:06Z","timestamp":1553844546000},"page":"1-17","source":"Crossref","is-referenced-by-count":21,"title":["The Role of Smart Technologies to Support Citizen Engagement and Decision Making"],"prefix":"10.4018","volume":"14","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7602-3052","authenticated-orcid":true,"given":"Gabriela Viale","family":"Pereira","sequence":"first","affiliation":[{"name":"Danube University Krems, Krems, Austria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gregor","family":"Eibl","sequence":"additional","affiliation":[{"name":"Danube University Krems, Krems, Austria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Constantinos","family":"Stylianou","sequence":"additional","affiliation":[{"name":"Interfusion Services, Limassol, Cyprus"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gilberto","family":"Mart\u00ednez","sequence":"additional","affiliation":[{"name":"Kenus Inform\u00e1tica, Paterna, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Haris","family":"Neophytou","sequence":"additional","affiliation":[{"name":"Interfusion Services, Limassol, Cyprus"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Peter","family":"Parycek","sequence":"additional","affiliation":[{"name":"Danube University Krems, Krems, Austria"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"issue":"1","key":"IJEGR.2018100101-0","first-page":"5","article-title":"Collaborative e-government. Transforming Government: People","volume":"6","author":"S.Ae Chun","year":"2012","journal-title":"Process and Policy"},{"key":"IJEGR.2018100101-1","doi-asserted-by":"publisher","DOI":"10.1080\/10630732.2014.942092"},{"key":"IJEGR.2018100101-2","doi-asserted-by":"publisher","DOI":"10.4018\/IJEGR.2016040105"},{"key":"IJEGR.2018100101-3","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2013.05.024"},{"key":"IJEGR.2018100101-4","doi-asserted-by":"publisher","DOI":"10.1145\/2912160.2912176"},{"key":"IJEGR.2018100101-5","doi-asserted-by":"publisher","DOI":"10.1177\/0894439315611103"},{"key":"IJEGR.2018100101-6","doi-asserted-by":"publisher","DOI":"10.4018\/IJPADA.2019010103"},{"key":"IJEGR.2018100101-7","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.01.002"},{"key":"IJEGR.2018100101-8","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-45766-6"},{"key":"IJEGR.2018100101-9","doi-asserted-by":"publisher","DOI":"10.2307\/30036550"},{"key":"IJEGR.2018100101-10","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-15961-9_26"},{"key":"IJEGR.2018100101-11","unstructured":"Falco, E., & Kleinhans, R. (2017). Policy recommendations for government use of social media for collaboration with citizens. Urban Europe Policy Brief. Retrieved from http:\/\/jpi-urbaneurope.eu\/app\/uploads\/2017\/12\/Policy-Brief-SmartGov-171215-1.pdf"},{"issue":"1","key":"IJEGR.2018100101-12","first-page":"2","article-title":"Transparency-by-design as a foundation for open government. Transforming Government: People","volume":"11","author":"M.Janssen","year":"2017","journal-title":"Process and Policy"},{"key":"IJEGR.2018100101-13","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-23333-3_4"},{"key":"IJEGR.2018100101-14","doi-asserted-by":"publisher","DOI":"10.1007\/s10708-013-9516-8"},{"key":"IJEGR.2018100101-15","doi-asserted-by":"publisher","DOI":"10.1016\/S0020-7373(86)80040-2"},{"key":"IJEGR.2018100101-16","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2014.01.010"},{"key":"IJEGR.2018100101-17","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.06.003"},{"key":"IJEGR.2018100101-18","doi-asserted-by":"publisher","DOI":"10.1177\/0020852314564308"},{"key":"IJEGR.2018100101-19","doi-asserted-by":"publisher","DOI":"10.1504\/IJIRD.2009.022730"},{"key":"IJEGR.2018100101-20","doi-asserted-by":"publisher","DOI":"10.1089\/big.2013.1508"},{"key":"IJEGR.2018100101-21","doi-asserted-by":"publisher","DOI":"10.1016\/j.comnet.2015.12.023"},{"key":"IJEGR.2018100101-22","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.01.003"},{"key":"IJEGR.2018100101-23","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-12784-2_15"},{"key":"IJEGR.2018100101-24","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2011.09.004"},{"key":"IJEGR.2018100101-25","doi-asserted-by":"publisher","DOI":"10.1080\/02681102.2017.1353946"},{"key":"IJEGR.2018100101-26","unstructured":"Viale Pereira, G., Virkar, S., Albrecht, V., & Parycek, P. (2017). Report on the Impacts of Open Data. Bundeskanzleramt, Vienna. Retrieved from https:\/\/www.data.gv.at\/katalog\/dataset\/ff51457a-2c9f-4553-b5f0-ea10a0c71119\/resource\/cf99ede9-fa36-4fc4-9075-404d7215696f\/download\/171031ogdimpactsberichta4.pdf"},{"key":"IJEGR.2018100101-27","unstructured":"Yin, R. (1994). Case study research: Design and methods."}],"container-title":["International Journal of Electronic Government Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=226264","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T17:51:20Z","timestamp":1651773080000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJEGR.2018100101"}},"subtitle":["The SmartGov Case"],"short-title":[],"issued":{"date-parts":[[2018,10]]},"references-count":28,"journal-issue":{"issue":"4"},"URL":"https:\/\/doi.org\/10.4018\/ijegr.2018100101","relation":{},"ISSN":["1548-3886","1548-3894"],"issn-type":[{"value":"1548-3886","type":"print"},{"value":"1548-3894","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,10]]}}}