{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:26:39Z","timestamp":1781105199492,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,1,1]]},"abstract":"<p>This paper investigates the nature of expectations and its influence on attitudes towards government electronic services (e-services) in Malaysia. Based on a discussion of findings from in-depth focus group studies with government providers and users of e-services in Malaysia, a conceptual model is devised which explores both the extrinsic and intrinsic forces (in the form of e-government stimuli) influencing the articulation and actualization of stakeholder expectations, which can sway attitudes toward e-services. Key contributing factors (e.g., technological issues, managerial\/institutional challenges, resource constraints, user needs), which have inhibited the extent of benefits realization when using e-services are explored. The model also introduces the concept of situational context\u2014the importance of considering e-services in relation to its specific setting or circumstances at play.<\/p>","DOI":"10.4018\/ijegr.2021010103","type":"journal-article","created":{"date-parts":[[2021,2,9]],"date-time":"2021-02-09T17:03:16Z","timestamp":1612890196000},"page":"31-47","source":"Crossref","is-referenced-by-count":2,"title":["Investigating the Nature of Expectations and Its Influence on Attitudes Towards Malaysian Government E-Services"],"prefix":"10.4018","volume":"17","author":[{"given":"Meng Seng","family":"Wong","sequence":"first","affiliation":[{"name":"Business School, University of Nottingham, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Stephen","family":"Jackson","sequence":"additional","affiliation":[{"name":"Ontario Tech University, Canada"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["International Journal of Electronic Government Research"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=272525","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T17:49:32Z","timestamp":1651859372000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJEGR.2021010103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2021,1,1]]},"references-count":0,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2021,1]]}},"URL":"https:\/\/doi.org\/10.4018\/ijegr.2021010103","relation":{},"ISSN":["1548-3886","1548-3894"],"issn-type":[{"value":"1548-3886","type":"print"},{"value":"1548-3894","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,1,1]]}}}