{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:22:34Z","timestamp":1781108554986,"version":"3.54.1"},"reference-count":47,"publisher":"IGI Global Scientific Publishing","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,1]]},"abstract":"<jats:p>Hospital ranking is a cumbersome task, as it involves dealing with a large volume of underlying data. Rankings are usually accomplished by comparing different dimensions of quality and services. Even the quality care measurement of a hospital is multi-dimensional: It includes the experience of both clinical care and patient care. In this research, however, the authors focus on ratings based only on customer perception. A framework which consists of two stages\u2014Stage I and Stage II\u2014is designed. In the first stage, the model uses a rough set in a fuzzy approximation space (RSFAS) technique to classify the data; whereas in the second stage, a fuzzy soft set (FSS) technique is employed to generate the rating score. The model is employed for comparing USA hospitals by region using annual HCAHPS survey data. This article shows how ranking of the healthcare institutions can be carried out using the RSFAS (rough set in a fuzzy approximation space) and fuzzy soft set techniques.<\/jats:p>","DOI":"10.4018\/ijhisi.2020010103","type":"journal-article","created":{"date-parts":[[2019,10,2]],"date-time":"2019-10-02T11:31:31Z","timestamp":1570015891000},"page":"40-62","source":"Crossref","is-referenced-by-count":3,"title":["A Framework for Ranking Hospitals Based on Customer Perception Using Rough Set and Soft Set Techniques"],"prefix":"10.4018","volume":"15","author":[{"given":"Arati","family":"Mohapatro","sequence":"first","affiliation":[{"name":"Research Scholar, Bharathiar University, Coimbatore, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"S.K.","family":"Mahendran","sequence":"additional","affiliation":[{"name":"Assistant Professor, Dept. of Computer Science, Government Arts College, Ooty, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"T. K.","family":"Das","sequence":"additional","affiliation":[{"name":"Associate Professor, School of Information Technology & Engineering, VIT, Vellore, India"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"IJHISI.2020010103-0","doi-asserted-by":"publisher","DOI":"10.1016\/j.iimb.2017.05.002"},{"key":"IJHISI.2020010103-1","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2014.06.033"},{"key":"IJHISI.2020010103-2","doi-asserted-by":"publisher","DOI":"10.1016\/S0277-9536(00)00235-5"},{"key":"IJHISI.2020010103-3","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.2014.0201"},{"key":"IJHISI.2020010103-4","doi-asserted-by":"publisher","DOI":"10.1108\/09526860810890477"},{"key":"IJHISI.2020010103-5","doi-asserted-by":"publisher","DOI":"10.1007\/s10198-013-0535-7"},{"key":"IJHISI.2020010103-6","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000005734"},{"key":"IJHISI.2020010103-7","first-page":"1","article-title":"Relating patient satisfaction to insurance coverage: A Comparison of market based and Government Sponsored health care.","volume":"1","author":"J.Bohm","year":"2013","journal-title":"Academy of Business Research Journal"},{"key":"IJHISI.2020010103-8","doi-asserted-by":"publisher","DOI":"10.1177\/106286060201700403"},{"key":"IJHISI.2020010103-9","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2011.01.103"},{"key":"IJHISI.2020010103-10","doi-asserted-by":"publisher","DOI":"10.1108\/08876041311309225"},{"key":"IJHISI.2020010103-11","doi-asserted-by":"publisher","DOI":"10.4018\/IJHISI.2016040103"},{"key":"IJHISI.2020010103-12","doi-asserted-by":"publisher","DOI":"10.4028\/www.scientific.net\/JBBBE.30.12"},{"key":"IJHISI.2020010103-13","doi-asserted-by":"publisher","DOI":"10.1177\/1094670507309594"},{"key":"IJHISI.2020010103-14","doi-asserted-by":"publisher","DOI":"10.17485\/ijst\/2016\/v9i12\/86063"},{"key":"IJHISI.2020010103-15","doi-asserted-by":"crossref","unstructured":"Das, T. K. (2016). Multi-criteria Decision Making in Marketing by using Fuzzy Rough set. In A. Kumar et al. (Ed.), Handbook of Research on Intelligent Techniques and Modeling Applications in Marketing Analytics (pp. 100-118). Hershey, PA: IGI Global.","DOI":"10.4018\/978-1-5225-0997-4.ch006"},{"key":"IJHISI.2020010103-16","doi-asserted-by":"publisher","DOI":"10.1504\/IJISTA.2014.065172"},{"key":"IJHISI.2020010103-17","doi-asserted-by":"publisher","DOI":"10.1109\/IC3I.2014.7019662"},{"key":"IJHISI.2020010103-18","doi-asserted-by":"crossref","unstructured":"De, S. K. (1999). Some aspects of fuzzy sets, rough sets and intuitionistic fuzzy sets [Ph.D. Thesis]. IIT, Kharagpur, India.","DOI":"10.1016\/S0165-0114(98)00191-2"},{"key":"IJHISI.2020010103-19","doi-asserted-by":"publisher","DOI":"10.1300\/J026v16n03_01"},{"key":"IJHISI.2020010103-20","author":"N.Devebakan","year":"2005","journal-title":"Sag?lik Is_letmelerinde Algilanan Hizmet kalitesi ve \u00d6l\u00e7\u00fcm\u00fc. Sag?lik Bilimleri Enstit\u00fcs\u00fc"},{"key":"IJHISI.2020010103-21","unstructured":"Devebakan, N., & Aksarayli, M. (2003). Sag?lik Is_letmelerinde Algilanan Hizmet Kalitesinin \u00d6l\u00e7\u00fcm\u00fcnde SERVQUAL Skorlarinin Kullanimi ve \u00d6zel Altinordu"},{"key":"IJHISI.2020010103-22","doi-asserted-by":"publisher","DOI":"10.1108\/09564230110382763"},{"key":"IJHISI.2020010103-23","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2014.11.065"},{"key":"IJHISI.2020010103-24","doi-asserted-by":"publisher","DOI":"10.1108\/09564230810869720"},{"key":"IJHISI.2020010103-25","doi-asserted-by":"publisher","DOI":"10.1108\/17566690910971445"},{"key":"IJHISI.2020010103-26","doi-asserted-by":"publisher","DOI":"10.1108\/08876040010327220"},{"key":"IJHISI.2020010103-27","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2006.03.006"},{"key":"IJHISI.2020010103-28","doi-asserted-by":"publisher","DOI":"10.1080\/02642069.2010.545397"},{"key":"IJHISI.2020010103-29","doi-asserted-by":"publisher","DOI":"10.1016\/S0305-0483(97)00017-0"},{"key":"IJHISI.2020010103-30","doi-asserted-by":"publisher","DOI":"10.1016\/j.apjtb.2015.02.003"},{"key":"IJHISI.2020010103-31","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2015.12.010"},{"key":"IJHISI.2020010103-32","doi-asserted-by":"publisher","DOI":"10.1016\/S0898-1221(03)00016-6"},{"key":"IJHISI.2020010103-33","doi-asserted-by":"publisher","DOI":"10.1016\/S0898-1221(02)00216-X"},{"key":"IJHISI.2020010103-34","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2016.10.011"},{"key":"IJHISI.2020010103-35","doi-asserted-by":"publisher","DOI":"10.1016\/S0898-1221(99)00056-5"},{"key":"IJHISI.2020010103-36","doi-asserted-by":"publisher","DOI":"10.1080\/1478336042000255622"},{"key":"IJHISI.2020010103-37","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"issue":"1","key":"IJHISI.2020010103-38","first-page":"12","article-title":"SERVQUAL \u2013 a multiple item scale for measuring consumer perceptions of service quality.","volume":"64","author":"A.Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"IJHISI.2020010103-39","doi-asserted-by":"publisher","DOI":"10.1007\/BF01001956"},{"issue":"1","key":"IJHISI.2020010103-40","first-page":"7","article-title":"Service quality in healthcare sector: An exploratory study on Hospitals.","volume":"13","author":"R. N.Prabhakar Kalepu","year":"2014","journal-title":"IUP Journal of Marketing Management"},{"key":"IJHISI.2020010103-41","doi-asserted-by":"publisher","DOI":"10.1002\/1098-240X(200006)23:3<179::AID-NUR2>3.0.CO;2-T"},{"key":"IJHISI.2020010103-42","doi-asserted-by":"publisher","DOI":"10.1108\/09526860810841192"},{"key":"IJHISI.2020010103-43","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.27.6.1680"},{"key":"IJHISI.2020010103-44","doi-asserted-by":"publisher","DOI":"10.1108\/09526860510594776"},{"key":"IJHISI.2020010103-45","doi-asserted-by":"publisher","DOI":"10.1108\/02644400410545092"},{"key":"IJHISI.2020010103-46","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-9958(65)90241-X"}],"container-title":["International Journal of Healthcare Information Systems and Informatics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=239565","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T04:03:04Z","timestamp":1651809784000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJHISI.2020010103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2020,1]]},"references-count":47,"journal-issue":{"issue":"1"},"URL":"https:\/\/doi.org\/10.4018\/ijhisi.2020010103","relation":{},"ISSN":["1555-3396","1555-340X"],"issn-type":[{"value":"1555-3396","type":"print"},{"value":"1555-340X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,1]]}}}