{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:56:03Z","timestamp":1781110563474,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,4]]},"abstract":"<jats:p>The advent of Information and Communication Technology (ICT) has enabled the rise of ride-sharing services allowing individuals to access and request rides at a reasonably lower fee and their convenience thereby disrupting the delivery of traditional taxi services. Despite the promise of this sector, Information Systems (IS) research indicates a dearth of research examining the post-adoption behaviour of individuals in this sector. Furthermore, the concentration of studies in the developed world where the ride-sharing economy is more advanced has created an aperture of studies in the developing world. Relying on data from 133 respondents of ride-sharing services in Ghana and the Uses and Gratification (U&amp;G) theory, we develop and analyze a model using Partial Least Squares-Structural Equation Modeling (PLS-SEM) to understand the effects of gratification, trust, and platform quality on the continuance use of ride-sharing services. Our findings revealed that enjoyment, integrative benefits, trust, and platform quality significantly influence satisfaction. Furthermore, satisfaction was found to positively influence the continuance use intention of ride-sharing services. The moderating effects of education and user experience showed support for some relationships. Our findings, provide valuable insights into the post-adoption behaviour of users in the ride-sharing economy and offer some implications and future research directions.<\/jats:p>","DOI":"10.4018\/ijicthd.2021040102","type":"journal-article","created":{"date-parts":[[2021,3,15]],"date-time":"2021-03-15T09:20:37Z","timestamp":1615800037000},"page":"21-41","source":"Crossref","is-referenced-by-count":0,"title":["The Effects of Gratification, Trust, and Platform Quality on the Continuance Use of Ride-Sharing Services in a Developing Country"],"prefix":"10.4018","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5305-6874","authenticated-orcid":true,"given":"Muftawu Dzang","family":"Alhassan","sequence":"first","affiliation":[{"name":"School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7742-7473","authenticated-orcid":true,"given":"Ibrahim Osman","family":"Adam","sequence":"additional","affiliation":[{"name":"School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["International Journal of Information Communication Technologies and Human Development"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=274842","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T17:52:41Z","timestamp":1651773161000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJICTHD.2021040102"}},"subtitle":["Evidence from Ghana"],"short-title":[],"issued":{"date-parts":[[2021,4]]},"references-count":0,"journal-issue":{"issue":"2"},"URL":"https:\/\/doi.org\/10.4018\/ijicthd.2021040102","relation":{},"ISSN":["1935-5661","1935-567X"],"issn-type":[{"value":"1935-5661","type":"print"},{"value":"1935-567X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,4]]}}}