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Such risks and lack of unified guidelines for governmental gamification necessitates the examination of governmental gamification from the perspective of existing knowledge to synthesize key knowledge fathered on its implementation. This article examines existing research in order to provide guidelines for applying gamification in government services. By using a combination of research on gamification in civic engagement and the Gamified Service Framework of Klapztein and Cipolla, the article creates a basic roadmap for recognizing factors that need to be considered when applying gamification techniques and methods in government services and the public sector in general.<\/p>","DOI":"10.4018\/ijide.2019070101","type":"journal-article","created":{"date-parts":[[2019,4,15]],"date-time":"2019-04-15T14:44:53Z","timestamp":1555339493000},"page":"1-12","source":"Crossref","is-referenced-by-count":11,"title":["Governmental Service Gamification"],"prefix":"10.4018","volume":"10","author":[{"given":"J. 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