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Then, it presents the results of an online questionnaire and interview-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media, but not necessarily respond to their queries on social media. Operators appear to meet public expectations of traditional media use, but should expand their current practices to include digital media. Recommendations for CI operators on how to do use social media follow.<\/jats:p>","DOI":"10.4018\/ijiscram.2017100102","type":"journal-article","created":{"date-parts":[[2018,8,30]],"date-time":"2018-08-30T14:05:15Z","timestamp":1535637915000},"page":"23-48","source":"Crossref","is-referenced-by-count":2,"title":["European Expectations of Disaster Information provided by Critical Infrastructure Operators"],"prefix":"10.4018","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0226-0095","authenticated-orcid":true,"given":"Laura","family":"Petersen","sequence":"first","affiliation":[{"name":"Euro-Mediterranean Seismological Centre (EMSC), Essonne, France"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Laure","family":"Fallou","sequence":"additional","affiliation":[{"name":"Euro-Mediterranean Seismological Centre (EMSC), Essonne, France"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6890-778X","authenticated-orcid":true,"given":"Paul","family":"Reilly","sequence":"additional","affiliation":[{"name":"University of Sheffield, Sheffield, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elisa","family":"Serafinelli","sequence":"additional","affiliation":[{"name":"University of Sheffield, Sheffield, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"IJISCRAM.2017100102-0","unstructured":"American Red Cross. 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