{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,14]],"date-time":"2025-05-14T12:02:14Z","timestamp":1747224134846,"version":"3.40.5"},"reference-count":78,"publisher":"IGI Global","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,7]]},"abstract":"<jats:p>This study aims to understand the cause-and-effect relationship between financial and non-financial measures under a balanced scorecard (BSC) model in the microfinance sector of Bangladesh. Structural equation modeling is employed to test non-financial relationships hypothesized under BSC model and one sample t-tests are conducted to further relate non-financial variables to the financial performance variable for two microfinance providers. While all non-financial variables share positive and significant relationships, findings show that customer perspective and internal business process factors are quite strong and more evident for Grameen Bank than a cooperative bank. As such, microfinance providers which will improve their non-financial perspectives can ultimately benefit from increased financial performance. The article draws attention to microfinance providers so that they can address shortcomings in their current performance measurement systems and identify mechanisms that can help them improve their financial performances. Implications and future directions are discussed too.<\/jats:p>","DOI":"10.4018\/ijisss.2020070104","type":"journal-article","created":{"date-parts":[[2020,6,24]],"date-time":"2020-06-24T15:29:33Z","timestamp":1593012573000},"page":"55-73","source":"Crossref","is-referenced-by-count":2,"title":["A Comparative Integration Study of Performance Metrics in Microfinance"],"prefix":"10.4018","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6199-8818","authenticated-orcid":true,"given":"Mehree","family":"Iqbal","sequence":"first","affiliation":[{"name":"North South University, Bangladesh"}]},{"given":"Nabila","family":"Nisha","sequence":"additional","affiliation":[{"name":"North South University, Bangladesh"}]},{"given":"Afrin","family":"Rifat","sequence":"additional","affiliation":[{"name":"North South University, Bangladesh"}]}],"member":"2432","reference":[{"issue":"2","key":"IJISSS.2020070104-0","doi-asserted-by":"crossref","first-page":"37","DOI":"10.51768\/dbr.v11i2.112201015","article-title":"Financial performance of microfinance institutions of India.","volume":"11","author":"P. K.Agarwal","year":"2010","journal-title":"Delhi Business Review"},{"issue":"2","key":"IJISSS.2020070104-1","first-page":"99","article-title":"Balanced scorecard: Is it a spontaneous performance measurement tool.","volume":"2","author":"Z.Ahmad","year":"2010","journal-title":"Interdisciplinary Journal of Contemporary Research in Business"},{"key":"IJISSS.2020070104-2","doi-asserted-by":"publisher","DOI":"10.1504\/IJFIB.2016.076622"},{"key":"IJISSS.2020070104-3","unstructured":"Ahmed, S. (2001). Poverty and microcredit: New realities and strategic issues. Microcredit Operation Seminar, 5, 1."},{"key":"IJISSS.2020070104-4","doi-asserted-by":"publisher","DOI":"10.1111\/1468-0408.00119"},{"key":"IJISSS.2020070104-5","unstructured":"Al-Haidi, A. M. (2009). Evaluating the self-sustainability of micro-finance institutions (MFIs) using the balanced scorecard approach (BSC). Sana\u201fa University, Sana\u2019a, Yemen. Retrieved from http:\/\/www.microfinancegateway.org\/sites\/default\/files\/mfg-en-paper-evaluating-the-self-sustainability-of-micro-finance-institutions-mfis-using-the-balanced-scorecard-approach-bsc-oct-2009.pdf"},{"key":"IJISSS.2020070104-6","first-page":"1","article-title":"Performance evaluation and adoption of balanced scorecard in Jordanian industrial companies. European Journal of Economics","volume":"35","author":"G. F.Al-Matarneh","year":"2011","journal-title":"Finance and Administrative Sciences"},{"key":"IJISSS.2020070104-7","doi-asserted-by":"publisher","DOI":"10.1177\/0256090920050202"},{"issue":"3","key":"IJISSS.2020070104-8","first-page":"391","article-title":"An assessment of microfinance institution performance: The importance of institutional environment.","volume":"7","author":"L.Arsyad","year":"2005","journal-title":"International Journal of Business"},{"key":"IJISSS.2020070104-9","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2010.02.012"},{"issue":"1","key":"IJISSS.2020070104-10","first-page":"279","article-title":"Roles of balance scorecard in improving the performance of microfinance banks in Nigerian economy.","volume":"1","author":"L. O. I.Atarere","year":"2009","journal-title":"International Journal of Research Development"},{"key":"IJISSS.2020070104-11","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2010.01.027"},{"issue":"6","key":"IJISSS.2020070104-12","first-page":"110","article-title":"Comparison of performance of microfinance institutions with commercial banks in India.","volume":"1","author":"P. J.Bi","year":"2011","journal-title":"Australian Journal of Business and Management Research"},{"issue":"4","key":"IJISSS.2020070104-13","first-page":"141","article-title":"Measuring performance of banks: An assessment.","volume":"11","author":"J. A.Bikker","year":"2010","journal-title":"Journal of Applied Business and Economics"},{"key":"IJISSS.2020070104-14","doi-asserted-by":"publisher","DOI":"10.1108\/03074809910267518"},{"key":"IJISSS.2020070104-15","doi-asserted-by":"publisher","DOI":"10.4018\/ijisss.2014040102"},{"key":"IJISSS.2020070104-16","doi-asserted-by":"publisher","DOI":"10.4018\/jisss.2012040101"},{"key":"IJISSS.2020070104-17","doi-asserted-by":"publisher","DOI":"10.1080\/02642060802294961"},{"key":"IJISSS.2020070104-18","doi-asserted-by":"publisher","DOI":"10.1016\/j.aos.2004.08.001"},{"key":"IJISSS.2020070104-19","doi-asserted-by":"publisher","DOI":"10.1287\/isre.14.2.189.16018"},{"key":"IJISSS.2020070104-20","doi-asserted-by":"publisher","DOI":"10.1108\/02686900810875307"},{"journal-title":"Performance of microfinance institutions in Burkina Faso","year":"2002","author":"Y.Congo","key":"IJISSS.2020070104-21"},{"issue":"6","key":"IJISSS.2020070104-22","first-page":"108","article-title":"Applying balanced scorecard in Indian banking sector: An empirical study of the State Bank of India.","volume":"5","author":"S. R.Dave","year":"2012","journal-title":"Pacific Business Review International"},{"key":"IJISSS.2020070104-23","doi-asserted-by":"publisher","DOI":"10.1002\/tqem.20139"},{"key":"IJISSS.2020070104-24","doi-asserted-by":"publisher","DOI":"10.1016\/j.jom.2004.01.002"},{"key":"IJISSS.2020070104-25","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"IJISSS.2020070104-26","unstructured":"Gehrke, I., & Horv\u00e1th, P. (2001). Implementation of performance measurement: A comparative study of French and German organizations. Performance Measurement and Management Control: A Compendium of Research Studies in Financial and Management Accounting, 1(1), 159\u2013180."},{"key":"IJISSS.2020070104-27","doi-asserted-by":"publisher","DOI":"10.1016\/j.worlddev.2004.05.011"},{"key":"IJISSS.2020070104-28","doi-asserted-by":"publisher","DOI":"10.2308\/jmar.2000.12.1.1"},{"journal-title":"Why has microfinance been a policy success in Bangladesh? Development success","year":"2007","author":"D.Hulme","key":"IJISSS.2020070104-29"},{"key":"IJISSS.2020070104-30","doi-asserted-by":"publisher","DOI":"10.5897\/JAT2014.0148"},{"issue":"2","key":"IJISSS.2020070104-31","first-page":"238","article-title":"Perception analysis of balanced scorecard: An application over a multinational corporation of Bangladesh.","volume":"28","author":"A. N. A.Ishtiaque","year":"2007","journal-title":"Dhaka University Journal of Business Studies"},{"key":"IJISSS.2020070104-32","doi-asserted-by":"publisher","DOI":"10.1016\/S0361-3682(03)00033-3"},{"journal-title":"Exploring corporate strategy, text and cases. Organizational change","year":"2008","author":"G.Johnson","key":"IJISSS.2020070104-33"},{"key":"IJISSS.2020070104-34","doi-asserted-by":"publisher","DOI":"10.1108\/00251740810846716"},{"journal-title":"Advanced management accounting","year":"1998","author":"R. S.Kaplan","key":"IJISSS.2020070104-35"},{"issue":"1","key":"IJISSS.2020070104-36","first-page":"71","article-title":"The balanced scorecard: Measures that drive performance.","volume":"70","author":"R. S.Kaplan","year":"1992","journal-title":"Harvard Business Review"},{"journal-title":"The balanced scorecard: Translating strategy into action","year":"1996","author":"R. S.Kaplan","key":"IJISSS.2020070104-37"},{"key":"IJISSS.2020070104-38","first-page":"75","article-title":"Using the balanced scorecard as a strategic management system.","volume":"1","author":"R. S.Kaplan","year":"1996","journal-title":"Harvard Business Review"},{"issue":"7","key":"IJISSS.2020070104-39","first-page":"172","article-title":"The balanced scorecard: Measures that drive performance.","volume":"83","author":"R. S.Kaplan","year":"2005","journal-title":"Harvard Business Review"},{"key":"IJISSS.2020070104-40","doi-asserted-by":"publisher","DOI":"10.1002\/jid.1081"},{"issue":"2","key":"IJISSS.2020070104-41","first-page":"45","article-title":"Empirical study of the underlying theoretical hypotheses in the balances scorecard (BSC) model: Further evidence from Bangladesh.","volume":"5","author":"H. U. Z.Khan","year":"2010","journal-title":"Asia-Pacific Management Accounting Journal"},{"issue":"4","key":"IJISSS.2020070104-42","first-page":"94","article-title":"Performance of microfinance institutions in Tanzania: Integrating financial and non-financial metrics.","volume":"5","author":"E. F.Kipesha","year":"2013","journal-title":"European Journal of Business and Management"},{"issue":"9","key":"IJISSS.2020070104-43","first-page":"34","article-title":"Scorecarding goes global.","volume":"87","author":"R.Lawson","year":"2006","journal-title":"Strategic Finance"},{"key":"IJISSS.2020070104-44","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2006.08.022"},{"key":"IJISSS.2020070104-45","doi-asserted-by":"publisher","DOI":"10.1016\/S0361-3682(01)00059-9"},{"key":"IJISSS.2020070104-46","doi-asserted-by":"publisher","DOI":"10.2308\/accr.2000.75.3.283"},{"key":"IJISSS.2020070104-47","doi-asserted-by":"publisher","DOI":"10.1506\/car.24.3.10"},{"key":"IJISSS.2020070104-48","doi-asserted-by":"publisher","DOI":"10.2308\/jmar.2001.13.1.47"},{"key":"IJISSS.2020070104-49","unstructured":"Marr, A., & Tubaro, P. (2011). Escape the low growth trap?: Microfinance in Tanzania. Project report. Retrieved from http:\/\/gala.gre.ac.uk\/id\/eprint\/5253"},{"key":"IJISSS.2020070104-50","doi-asserted-by":"publisher","DOI":"10.1016\/S0304-3878(99)00042-5"},{"issue":"11","key":"IJISSS.2020070104-51","first-page":"1618","article-title":"Microfinance institutions performance measurement: Introducing a new performance measurement framework.","volume":"15","author":"A. K. A.Mustafa","year":"2013","journal-title":"Middle East Journal of Scientific Research"},{"issue":"2","key":"IJISSS.2020070104-52","first-page":"165","article-title":"An exploratory study of the performance of microfinancing institutions using the balanced scorecard approach.","volume":"7","author":"G.Nanayakkara","year":"2012","journal-title":"International Journal of Business & Information"},{"key":"IJISSS.2020070104-53","doi-asserted-by":"publisher","DOI":"10.4018\/IJISSS.2017010105"},{"key":"IJISSS.2020070104-54","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-5225-2081-8.ch003"},{"journal-title":"Psychometric theory","year":"1994","author":"J.Nunnally","key":"IJISSS.2020070104-55"},{"issue":"3","key":"IJISSS.2020070104-56","first-page":"3","article-title":"Microfinance institutions in Tanzania: A review of growth and performance trends.","volume":"26","author":"G. D.Nyamsogoro","year":"2010","journal-title":"The Accountant Journal"},{"key":"IJISSS.2020070104-57","doi-asserted-by":"publisher","DOI":"10.1108\/00251740610668923"},{"key":"IJISSS.2020070104-58","doi-asserted-by":"publisher","DOI":"10.1006\/mare.1999.0115"},{"key":"IJISSS.2020070104-59","doi-asserted-by":"publisher","DOI":"10.5430\/afr.v3n3p151"},{"key":"IJISSS.2020070104-60","doi-asserted-by":"publisher","DOI":"10.1177\/0256090920050105"},{"journal-title":"Divisional performance measurement: Beyond an exclusive profit test. In Readings in accounting for management control","year":"1979","author":"L. D.Parker","key":"IJISSS.2020070104-61"},{"issue":"7","key":"IJISSS.2020070104-62","first-page":"1055","article-title":"The synthesis of Grameen Bank, BRAC and ASA microfinance approaches in Bangladesh.","volume":"20","author":"M. W.Rahman","year":"2012","journal-title":"World Applied Sciences Journal"},{"key":"IJISSS.2020070104-63","unstructured":"Refera, E. K. (2014). Performance of selected microfinance institutions in Ethiopian: A balanced scorecard approach. Addis Ababa University. Retrieved from http:\/\/etd.aau.edu.et\/bitstream\/123456789\/5352\/1\/Eyerusalem Kebede R.pdf"},{"key":"IJISSS.2020070104-64","doi-asserted-by":"publisher","DOI":"10.1108\/10878570310492005"},{"key":"IJISSS.2020070104-65","doi-asserted-by":"publisher","DOI":"10.1007\/s10551-008-9841-x"},{"key":"IJISSS.2020070104-66","doi-asserted-by":"publisher","DOI":"10.5539\/ijef.v1n2p191"},{"issue":"1","key":"IJISSS.2020070104-67","first-page":"41","article-title":"Financial performance of microfinance institutions: A comparison of performance of regional commercial banks by geographic regions.","volume":"6","author":"M.Tucker","year":"2004","journal-title":"Journal of Microfinance"},{"key":"IJISSS.2020070104-68","doi-asserted-by":"publisher","DOI":"10.1108\/IJOPM-02-2013-0091"},{"issue":"1","key":"IJISSS.2020070104-69","first-page":"31","article-title":"Multidimensional performance measurement using the balanced scorecard.","volume":"27","author":"P. S.Wisner","year":"2010","journal-title":"Effective Operations and Performance Management"},{"key":"IJISSS.2020070104-70","doi-asserted-by":"publisher","DOI":"10.1016\/j.evalprogplan.2010.06.001"},{"key":"IJISSS.2020070104-71","doi-asserted-by":"publisher","DOI":"10.1080\/1352726042000181657"},{"key":"IJISSS.2020070104-72","doi-asserted-by":"publisher","DOI":"10.1108\/10662241111139282"},{"issue":"1","key":"IJISSS.2020070104-73","first-page":"93","article-title":"Applied research on the balanced scorecard in the performance evaluation of banks of village and town.","volume":"10","author":"L.Yu","year":"2013","journal-title":"Management & Engineering"},{"issue":"1","key":"IJISSS.2020070104-74","first-page":"45","article-title":"Poverty alleviation: Is economics any help? Lessons from the Grameen Bank experience.","volume":"52","author":"M.Yunus","year":"1998","journal-title":"Journal of International Affairs"},{"issue":"2","key":"IJISSS.2020070104-75","first-page":"183","article-title":"Achievement and problems of microfinance of two leading MFIs in Bangladesh: A case study of GB and ASA.","volume":"7","author":"M.Zaman","year":"2013","journal-title":"ASA University Review"},{"key":"IJISSS.2020070104-76","doi-asserted-by":"publisher","DOI":"10.1109\/ICMSS.2009.5303394"},{"key":"IJISSS.2020070104-77","doi-asserted-by":"crossref","unstructured":"Zimmermann, K. (2002). Using the balanced scorecard for interorganizational performance management of supply chains - A case study. In S. Seuring & M. Goldbach (Eds.), Cost management in supply chains (pp. 399\u2013415). Heidelberg: Physica-Verlag HD.","DOI":"10.1007\/978-3-662-11377-6_24"}],"container-title":["International Journal of Information Systems in the Service Sector"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=257506","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T21:52:44Z","timestamp":1651787564000},"score":1,"resource":{"primary":{"URL":"http:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJISSS.2020070104"}},"subtitle":["Grameen Bank vs. Cooperative Bank"],"short-title":[],"issued":{"date-parts":[[2020,7]]},"references-count":78,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.4018\/ijisss.2020070104","relation":{},"ISSN":["1935-5688","1935-5696"],"issn-type":[{"type":"print","value":"1935-5688"},{"type":"electronic","value":"1935-5696"}],"subject":[],"published":{"date-parts":[[2020,7]]}}}